Address:
3855 S John Young Pkwy
Orlando, FL 32839
Phone:
407-836-3400
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Genesis Facility use GTL/Viapath.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 877-650-4249.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Genesis Facility.
4. The Genesis Facility may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Orange County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 407-836-3400.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Genesis Facility has a reception desk that may accept cash, money orders or cashier checks. Call 407-836-3400 to find out the specific hours for drop off times.
Genesis Facility uses GTL Connect Network, also known as Viapath Technologies, to facilitate family members and friends to make deposits directly into their Trust Fund Commissary Account that can be used for communication services.
The inmate can then use the money to purchase products from commissary or services such as secure messages and phone calls.
Deposits can be made 24/7 online or by telephone by calling 888-988-4768, or by using the Genesis Facility kiosk.
There are four ways to deposit money for an inmate:
By Mail
Mail a Postal Money Order or Western Union Money Order or Bank Cashier's Check, made out to the inmate, and include their Jail # (Booking #) on the check.
Mail to:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970
Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970
Online
Deposit money online using a Visa or Mastercard.
Go to ConnectNetwork and follow the prompts.
You will need this information:
Facility: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name
Phone
Deposit Money by Phone using Visa or Mastercard, by calling ConnectNetwork at 888-428-1845.
Operators are available 24/7, 365 days a year.
Dropped at the ''Booking Center' Lobby, or Deposited in Kiosk
3855 John Young Parkway
Orlando, Fl 32839
Funds can be deposited in person at the jail kiosk (cash, Visa, MC) or if a money order or cashier's check, left in an envelope with the drop box.
This method is available between 7:00AM and 10:00PM, 7 days a week.
Genesis Facility has its own methods for receiving money for inmates, and that information can be found above or by calling 407-836-3400 and asking, however all jails and prisons all receive money for an inmate’s trust and commissary account, as well as an account used for communications, pretty much the same way.
1. Mailing an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The Money order should be be made out to either the inmate or the facility, with the inmate’s name and ID# on the memo line of the check.
When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate.
Never send personal checks or cash either.
2. Deposit cash or use a debit or credit card to send an inmate money using an ATM machine that is usually located in the lobby or visitation area of the facility.
3. Some jails have a reception desk or booth that is open during certain hours that they will list on their website. They will accept cash, money orders or cashier checks. Other facilities that don’t have a human manning the desk will have mail drop where you can leave a money order or check. No cash can be left in these boxes.
4. There are multiple companies that jails and prisons contract with which accept inmate deposits online, by mail or over the phone, or even in ATM machines you can find in check cashing stores and retail outlets across the country.
If one of these companies (listed in the next question) works with Genesis Facility, this information will be outlined above.
There are many companies competing for the accounts of jail and prison inmates. Their intention is to alleviate the staffing and financial responsibility of handling inmate’s accounts. They usually charge a fee equal to 3-5% of the total deposit.
The companies, in alphabetical order, are:
Access Corrections
AllPaid (aka GovPayNet)
Care A Cell
Cash Bond Online
CIDNET
City Tele Coin
CommissaryDeposit.com
Correct Solutions Group
Correctpay
Ctel
Edevo
Express Account
gettingout
GTL
Inmate Canteen
InmateSales
JailATM
Jail Pack Store (McDaniel Supply)
Jailpayments.com
Jpay
NCIC
JailCanteen (Oasis)
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
Tennessee Business Enterprise
Tiger
Touchpay
To send an inmate money by mail you first have to have the money converted to a money order, preferably from the US Post Office, or a Cashier’s Check. Never send cash, and never send a personal check.
To find the address for sending money to an inmate, call the jail at 407-836-3400.
Almost every facility contracts with a company that helps friends and families of inmates send them money. The list can be found above.
To find out who Genesis Facility contracts with for inmate deposits, call them at 407-836-3400.
There are several ways to send money to an inmate into United States Bureau of Prisons.
There are three ways to deposit money in an inmate's account in the Federal Bureau of Prisons:
In order to do any of these you need to know the exact name the inmate is incarcerated under, and their Inmate ID# (aka Register Number)
If you can't find the inmate and Register Number online, use the online contact form to request help.
1. Genesis Facility and Moneygram
You can send an inmate funds electronically using MoneyGram's ExpressPayment Program.
You can send money either online or at a Moneygram location.
- Funds are received and processed seven days per week, including holidays.
- Funds sent between 7:00AM - 9:00PM EST are posted within 2 to 4 hours.
- Funds sent after 9:00PM EST are posted at 7:00AM EST the following morning.
- If you have any questions you may contact BOP staff at 202-307-2712 between 8:00AM and 4:30PM EST.
NOTE: Do not send money until the inmate has actually arrived to the facility he has been assigned. At that point you can locate their location online.
Please visit https://www.moneygram.com/mgo/us/en/paybills, and enter the receive code 7932 or Federal Bureau of Prisons.
First time users will have to set up a profile and account.
A MasterCard or Visa credit card is required.
The maximum you can send is $300 at a time.
Locate the nearest agent by calling 800-926-9400 or finding a location online.
You'll need to complete a MoneyGram ExpressPayment Blue Form.
You can pay with cash or credit/debit Mastercard or Visa.
2. Genesis Facility and Western Union.
- First, you need to know the exact spelling of the inmate's name and inmates ID #
NOTE: Do not send money until the inmate has actually arrived to the facility he has been assigned. At that point you can locate their location online.
You need to know these codes.
Codes:
Code City: FBOP, DC
State: DC
Senders Account #: Inmate's eight-digit register number with no spaces or dashes, followed immediately by the inmate's last name (example: 12345678DOE)
Attention: Inmate's full committed name
Western Union Facilities
Deposit funds in-person at Western Union.
Codes:
Code City: FBOP, DC
State: DC
Senders Account #: Inmate's eight-digit register number with no spaces or dashes, followed immediately by the inmate's last name (example: 12345678DOE)
Attention: Inmate's full committed name
If you have any questions you may contact BOP staff at 202-307-2712 between 8:00AM and 4:30PM EST.
3. Genesis Facility and Mailing a Payment
- First, you need to know the exact spelling of the inmate's name and inmates ID #
NOTE: Do not send money until the inmate has actually arrived to the facility he has been assigned. At that point you can locate their location online.
When sending an inmate money by mail, the Genesis Facility will only accept:
**Important Notes**
- Obtain a money order and include both the inmate's:
- Full committed name AND complete eight-digit register number on the money order.
- Non-postal money orders and non-government checks will be placed on a 15-day hold.
- If you have any questions you may contact BOP staff at 202-307-2712 between 8:00AM and 4:30PM EST.
Make sure your full name and return address is on the envelope.
Address the Money Order to:
Federal Bureau of Prisons
Insert Valid Committed Inmate Name
Insert Inmate Eight-Digit Register Number
Post Office Box 474701
Des Moines, Iowa 50947-0001
Inmate funds are the cash that an inmate has on themselves when they are booked into jail, plus the money that friends and family add while they are incarcerated. Inmate funds are also known as ‘inmate trust account’, ‘inmate commissary account’, and ‘inmate money account’.
Typically, most jails allow an innate spend no more than $300-400 per month on snacks and hygiene products, with another $300 spent on phone calls and other communication services. Some jails limit the amount an inmate can spend on snacks to as low as $100 per month, but that is rare.
To find out how much the Genesis Facility allows, call the jail at 407-836-3400.
Most jails limit the amount that you can send an inmate to $200 at one time. If a money order exceeds $50.00 some jails will hold the money for up to 30 days before releasing it. The quickest way to get money on an inmate’s account is to deposit it either online or over the phone with the outside vendor the jail works with.
It is not illegal for an inmate to have cash, but it is considered contraband and will be confiscated by the Genesis Facility if it is discovered. There could be additional punishment such as phone or visitation limited. It is unlikely that criminal charges will be levied though.
Inmates are very creative in coming up with alternatives to cash for buying goods and services and taking part in gambling and other recreational activities.
• Some jails use stamps as a form of currency.
• Some use a “unit”, which is basically a candy bar, bag of chips or foil package of tuna.
• Some buy goods and services for a “tray”, which is basically a meal, especially one that contains food that may be in demand, such as “chicken on the bone”.
• Some will trade a service such as legal research, haircutting, jail artwork to send to a loved one.
• Some will agree to clean another’s cell in exchange for a candy bar or some coffee.
Basically, everything and anything can be used for trade instead of cash, but one thing is for certain, in jail, you must pay your debt. If you agree to do something when it comes to owing “money”, and you don’t pay, you may end up with a broken jaw when you least expect it.
Inmates in jail and prisoners in prisons, in lieu of cash, trade food, meals, haircuts, cell cleaning, legal research, artwork and communication credits (phone, email, etc.).
Commissaries carry every type of food imaginable:
• Cookies
• Pastries
• Candy
• Tuna and mackerel
• Coffee
• Tea
• Soft drinks
• Energy drinks
• Pizza
• Hamburgers
• Chicken fingers
• Spices
Some jails have larger selections than others, and some contract with companies that ship in gift packages of food, and even fast food that can be reheated.
Prisons in Canada even have small fast-food outlets that operate within the jail.
Besides the food products mentioned above, inmates can purchase:
• hygiene products like soaps, shampoos and lotions,
• clothing like sweats, t-shirts, hoodies and sneakers,
• stationary supplies
• religious garments
• books
• televisions, radios and headphones
• movie and television programming
• educational courses
Approved property includes:
Approved property items can be dropped off at the Video Visitation Center between the hours of 9:30 am to 8:30 pm, 7 days a week.
3000 39th Street
Orlando, FL 32802)
All incoming property will be searched for contraband and the person dropping off the property will be required to read and sign a Florida Statute 951.22 County Detention Facilities; Contraband Articles form.
For family & friends of inmates in the Booking & Release Center, as well as Bondsmen and Attorneys...
Property & Money Releases are 24/7 except during shift change (5:00 am to 7:00 am & 5:00 pm to 7:00 pm).
NOTE:
Property Release Exceptions:
You will need this information:
Facility: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name
1. Commissary money in the form of a money order may be mailed to:
AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722
2. Cash deposits to ConnectNetwork are now available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.
The service they use is called icaregifts.
Instructions
1. Register here.
2. Click the "Find an Inmate" button and enter your loved one’s first name, last name, or inmate number. When the information is entered correctly, click the “Search” button to confirm they are in the system.
3. Select the icare gift you want to send them.
4. Confirm the order in your confirmation email.
5. Genesis Facility has up to 30 days to give your icaregift pack to your inmate.
6. You will receive a confirmation email when it is delivered.
There are a total of fourteen (14) pre-determined icaregift packs available to choose from.
They range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper…
… to $104.99 for a box of 85 snack and food items…
… with many gift packs priced in between.
Resources
Frequently Asked Questions (you must have an inmate chosen in order to review these FAQs for Genesis Facility
Contact Info:
888-439-5020 - 8AM–9PM ET, 7 days a week.
icaregifts is the Genesis Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygeine products, and Letter writing materials for sale on their website.
Anybody can purchase commissary for your inmate as long as there is not a 'no-contact order' in place, as this might get them in further trouble.
Because of the ability for family members and friends to purchase commissary online from icaregifts using a Visa or Mastercard credit or debit card, you and your inmate have more options.
Since inmates are not allowed to possess cash money while in custody, the Genesis Facility allows the inmate's family and/or friends to purchase products online from icaregifts.
This allows them to obtain items such as personal hygiene products, snacks, apparel, electronics and stationery supplies. Otherwise they go without, and you don't want them to be obligated to others for their basic needs.
Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.
Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.
A quick call to the Genesis Facility at 407-836-3400 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.
Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.
Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.
If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Genesis Facility and ask to investigate. If an inmate is being targeted, they will intervene and have the victim placed in protective custody, away from the general population.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
Click here to purchase commissary online for your inmate at Genesis Facility.
There are four ways to deposit money for an inmate:
By Mail
Mail a Postal Money Order or Western Union Money Order or Bank Cashier's Check, made out to the inmate, and include their Jail # (Booking #) on the check.
Mail to:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970
Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970
Online
Deposit money online using a Visa or Mastercard.
Go to ConnectNetwork and follow the prompts.
You will need this information:
Facility: Orange County FL
Site ID: 196
Acct#: Include inmate's booking number, last name and first name
Phone
Deposit Money by Phone using Visa or Mastercard, by calling ConnectNetwork at 888-428-1845.
Operators are available 24/7, 365 days a year.
Dropped at the ''Booking Center' Lobby, or Deposited in Kiosk
3855 John Young Parkway
Orlando, Fl 32839
Funds can be deposited in person at the jail kiosk (cash, Visa, MC) or if a money order or cashier's check, left in an envelope with the drop box.
This method is available between 7:00AM and 10:00PM, 7 days a week.
For more information, including Property and Money Release, and everything else you need to know about Inmatte Deposits and Commissary, check out our Inmate Money page.
Questions? Call 407-836-3525
Postcards
The Genesis Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Genesis Facility also allows envelopes to be mailed to inmates as well.
Postcards and Envelopes MUST be mailed using the USPS. You MUST write your return address in top left corner.
Address you mail as follows:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970
Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.
Mailing Money to your Inmate
You can mail US Postal Money Orders or Cashiers Checks to your Inmate for deposit into their account.
Make the check out to the inmate and have their Booking # on the check as well.
Address the envelope as follows:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970
Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970
Books
Genesis Facility also allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above. Only 4 publications in total (books, magazines and/or newspapers) are allowed per shipment.
All Newspapers, Magazines and Books MUST be shipped from the publisher or bookstore.
Address them as follows:
Inmate's Full Name & Booking# and Cell# (look up here)
P.O. Box 4970
Orlando, FL 32802-4970
Example:
John Joseph Jones
00012345 M-4A
P.O. Box 4970
Orlando, FL 32802-4970
Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Genesis Facility allows care packages from icare gifts.
For complete information on everything related to inmate mail that is not covered above, check out our Inmate Mail page.
3000 39th Street
Orlando, Florida 32839
Questions? Call 407-836-8061
First Visit
Subsequent Visits
Lawyers & Law Enforcement
DAY | TIMES |
SUNDAY | 9:00AM - 10:00PM |
MONDAY | 9:00AM - 10:00PM |
TUESDAY | 9:00AM - 10:00PM |
WEDNESDAY | 9:00AM - 10:00PM |
THURSDAY | 9:00AM - 10:00PM |
FRIDAY | 9:00AM - 10:00PM |
SATURDAY | 9:00AM - 10:00PM |
Questions? Call GTL at 855-208-7349 or the jail at 407-836-8061.
DAY | TIMES |
SUNDAY | 9:00AM - 10:00PM |
MONDAY | 9:00AM - 10:00PM |
TUESDAY | 9:00AM - 10:00PM |
WEDNESDAY | 9:00AM - 10:00PM |
THURSDAY | 9:00AM - 10:00PM |
FRIDAY | 9:00AM - 10:00PM |
SATURDAY | 9:00AM - 10:00PM |
For more information on visits, what the rules are, what the dress codes are, how many times you can visit each week, information regarding bring children and other relatives, check out our Inmate Visitation page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Genesis Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Genesis Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Orange County.
To Deposit Money in an inmate's account follow these steps:
**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.
All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Orange County, can be found on our Send Money Page.
Follow these instructions to schedule and then visit an inmate using GTL.
For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Genesis Facility, check out our Visit Inmate Page.
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Genesis Facility Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.