An inmate in the John E. Polk Correctional Facility can call you using one or more of the following three methods, however during booking the facility allows each offender at least one free call to a friend, family member or bond company.
1. If your phone service - usually your land line - accepts collect calls, then they can call you collect. Note: Mobile phones don't usually accept collect calls.
2. The John E. Polk Correctional Facility's commissary will sell your inmate a pre-paid calling card from Securus Technologies that they can use to phone you or others.
3. The inmate can call you using credits or money that you or someone else purchases from Securus Technologies. Call 972-734-1111 for help setting up your account, or submit a question online.
When your inmate is booked into John E. Polk Correctional Facility, they provide a list of a limited number of people that they will allow to visit them and make phone calls to. These must be approved by the facility first.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Address:
211 Eslinger Way
Sanford, FL 32773
Phone:
407-665-1200
Sign up with Securus by clicking the banner below.
1. AdvanceConnect – Good Option - You control all phone numbers your inmate can call.
This type of account offers you the following benefits:
• You are able to receive inmate calls as long as funds are available in your account.
• You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
• Calls WILL connect to cell phones.
2. Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)
This type of account offers you the following benefits:
• You can fund an Inmate Debit account without having your own calling account.
• Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
• Calls WILL connect to cell phones.
• Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account.
3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.
Resources
Contact Securus by Phone: 972-734-1111 or 800-844-6591
Contact Securus Online
Frequently Asked Questions
Submit a Question for Securus Online
Online Rate Quote
John E. Polk Correctional Facility Inmate & Family Voicemail
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.
Securus Phone System Cost & Fees - *Subject to Change
ADVANCE CONNECT Phone Calls
$0.21 per minute
INMATE DEBIT Phone Calls
$0.21 per minute
DIRECT BILL Phone Calls
$0.25 per minute
TRADITIONAL COLLECT Phone Calls
$0.25 per minute
VOICEMAIL Message
One minute - $0.75 per minute
There are dozens of third-party for profit companies working with John E. Polk Correctional Facility and other jails in Florida to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.
The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.
To find out what phone service is being used for inmates housed in Seminole County, call 407-665-1200, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of Florida:
.JPG)
Once you have created and funded your account with Securus, please allow up to 24 hours to start receiving calls.
Your inmate should be able to dial your number directly and be connected.
You will hear an introduction stating:
1. "You are receiving a call from "inmate Name" from John E. Polk Correctional Facility.
2. Then you will hear prompts that will ask you to select a number to accept or block the call.
3. Please listen to the prompts carefully so that you can correctly connect to your inmate.
**If your inmate is using a prepaid calling card, the phone number that should appear on your caller ID is 972-777-9396.
Can I call an inmate in the John E. Polk Correctional Facility?
Can I leave a message for an inmate in the John E. Polk Correctional Facility?
Can an inmate in the John E. Polk Correctional Facility call me?
Can an inmate in the John E. Polk Correctional Facility call their friends?
How do I accept collect calls from an inmate in the John E. Polk Correctional Facility?
How much am I charged for accepting a collect call from the John E. Polk Correctional Facility?
Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?
How much does it cost for an inmate in the John E. Polk Correctional Facility to call me?
What times are inmates in the John E. Polk Correctional Facility allowed to make phone calls?
How often can inmates in the John E. Polk Correctional Facility make phone calls?
What is the inmate telephone service for the John E. Polk Correctional Facility?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the John E. Polk Correctional Facility?
Can an inmate in the John E. Polk Correctional Facility buy calling cards?
What is the most that an inmate in the John E. Polk Correctional Facility can spend on phone calls?
What is the difference between a phone call and a video call?
Can inmates in the John E. Polk Correctional Facility use their cell phone?
Is it illegal for an inmate to use a cell phone in the John E. Polk Correctional Facility?
No, you cannot call an inmate in the John E. Polk Correctional Facility. You can however call 407-665-1200, or search online to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.
However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from the John E. Polk Correctional Facility’s inmate calling system.
The inmate phone information for this is located above, at the top of this page. If that information is missing, it is because the facility recently changed companies and you can get the updated details by calling 407-665-1200.
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The John E. Polk Correctional Facility will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if the John E. Polk Correctional Facility offers that service call the phone company at the top of this page or call the jail at 407-665-1200.
Yes, an inmate in the John E. Polk Correctional Facility can call you using any of the following three ways:
1. The inmate can call you ‘collect’ if your phone service accepts collect calls.
2. The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary.
3. The inmate can call you using credits or money that you or someone else purchases from the jail’s inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 407-665-1200 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the John E. Polk Correctional Facility requires this, then you will have to be on their list to receive phone calls from your inmate.
Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call, or the inmate has funds on their prepaid card or phone account, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the John E. Polk Correctional Facility to control who the inmate can speak with.
When you receive a collect call from the jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.
If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.
The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can often exceed the cost of an international call.
Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.
If you are having difficulties receiving collect calls from the John E. Polk Correctional Facility contact your own personal phone service. Keep in mind that your land line service provider is not the same as your cell phone service provider.
The federal government limits the cost of a phone call from any jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with the phone service that the jail recommends.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
In general, inmates in the John E. Polk Correctional Facility can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
In general, other than during scheduled events, you can communicate by phone between the hours of 7:30AM and 10:00PM.
There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Federal Bureau of Prisons, which limits federal prisoners to a $300 'phone spend' every month.
The inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 407-665-1200 to get the answers to your questions.
Each of these phone companies provide similar services, and each cannot charge more than $0.21 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
No. Inmates in the John E. Polk Correctional Facility cannot text from the phones, but more and more jails are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
Almost every jail gives inmates and their contacts to either purchase calling cards from commissary or buy phone credits and time online from their phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.
To see if the John E. Polk Correctional Facility allows the purchase of phone cards, check the information at the top of this page or call the jail at 407-665-1200.
There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.
There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether.
Call 407-665-1200 to see if the John E. Polk Correctional Facility’s commissary has prepaid phone cards or check out the commissary page.
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if John E. Polk Correctional Facility offers video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 407-665-1200 for details on how to arrange video calls.
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the John E. Polk Correctional Facility.
That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
John E. Polk Correctional Facility uses a secure messaging service call Smart Communications so that inmates can communicate electronically with friends and family members on the outside.
SmartMail allows inmates to communicate safely and quickly with family and friends outside of the jail, prison or detention center. Inmates send and receive electronic letters using a safe and secure computer kiosk or tablet stationed in their institution. THE COST IS JUST $0.50 CENTS; cheaper than a postage stamp and envelope.
More information on how to send and receive messages and photos with an inmate.
Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.
Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.
Sign up with Securus to connect with your inmate at John E. Polk Correctional Facility by clicking the banner below.
How do I open an inmate phone account at the John E. Polk Correctional Facility?
The John E. Polk Correctional Facility uses a third-party phone service called Securus Technologies. If you want to communicate by phone with your inmate, you have to first open an account with Securus. They have three different types of accounts: (1)Advance Connect - where you control all phone numbers your inmate can call. (2)Inmate Debit - where inmate can call anyone they choose. (3)Direct Bill - where you receive calls from your inmate and you are billed monthly. Learn more about how to get phone calls from an inmate in the John E. Polk Correctional Facility.
How much does it cost for an inmate to make a phone call from the John E. Polk Correctional Facility?
Phone call rates from your inmate in the John E. Polk Correctional Facility to you vary and are subject to change, but in general the costs are as follows: ADVANCE CONNECT Phone Calls - $0.21 per minute. INMATE DEBIT Phone Calls - $0.21 per minute. DIRECT BILL Phone Calls - $0.25 per minute. TRADITIONAL COLLECT Phone Calls - $0.25 per minute. VOICEMAIL Message (one minute max) - $0.75 per minute. Learn more about how much phone calls cost in the John E. Polk Correctional Facility.
How do voicemail messages from an inmate work at the John E. Polk Correctional Facility?
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for. Learn more about inmate voicemail functions in the John E. Polk Correctional Facility.
Can I fund a John E. Polk Correctional Facility inmate's phone account without having my own phone account?
Yes. You can fund a Securus Technologies Inmate Debit account without having your own calling account. All you have to do is deposit money for them online or by calling Securus at 972-734-1111 and paying with a debit or credit card over the phone. Learn more about how to set up a phone account for an inmate in the John E. Polk Correctional Facility.
Can inmate phone calls from the John E. Polk Correctional Facility connect to my mobile phone number?
Yes. When an inmate in the John E. Polk Correctional Facility calls you using a Securus Technologies phone service's Inmate Debit account, the calls can connect to a cell phone. Learn more about how to set up a phone account for an inmate in the John E. Polk Correctional Facility.
Why is my John E. Polk Correctional Facility phone status blocked?
If your phone status at the John E. Polk Correctional Facility is showing being BLOCKED, there could be several reasons for this: (1)There are not enough funds on your Advanced Connect Account, (2)Your Direct Bill is past due, (3)You have a new telephone number, and a restriction could be on your line, (4)You may have accidentally pressed the incorrect number when attempting to accept the incoming call and you may have blocked your line, (5)In the past you may have requested to have a block placed on your phone and you never had it removed. On any of these issues of your phone being blocked, you can resolve them by calling Securus at 972-734-1111. Learn more about how to unblock a phone in the John E. Polk Correctional Facility.
How do I close my inmate phone account at the John E. Polk Correctional Facility?
On Securus Technologies website you can close your account inmate phone account at the John E. Polk Correctional Facility by following these instructions:
1. Log in.
2. Select your account.
3. Click on 'Close Account'.
If you have a refund coming by credit card, it will show up in 10-12 days. With Western Union, full refunds will be refunded through Western Union in 10-12 business days and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. With MoneyGram or payments made by mail, full and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. Make sure to verify your address. Call Securus at 972-734-1111 if you have any problems. Learn more about how to close your phone account in the John E. Polk Correctional Facility.
Are phone calls with an inmate at the John E. Polk Correctional Facility recorded?
Yes. All phone calls with an inmate in the John E. Polk Correctional Facility are recorded. All calls except those with their lawyer. Everything you say and do are going to be heard and recorded by the jail staff. If you discuss your inmate's pending criminal case or any criminal activity, you can be assured that the conversation will end up being sent to the prosecutor and/or other law enforcement. Learn more about how to control your inmate's phone calls while in the John E. Polk Correctional Facility.
