Cass County Jail
Cass County Jail
Physical Address
5 W. 7th StreetAtlantic, IA 50022-1494
Jail Phone Number
712-243-6960Cass County Jail Inmate Search, Atlantic, Iowa
To see who is in the Cass County Jail, open the sheriff's inmate list or call 712-243-6960.
The Cass list does not include mugshots.
Bond, warrants, federal and ICE holds, local police, phone calls, deposits and visiting follow.
Read inmate search answers
Read inmate search answers1. Which jails are nearby?
- Cass County Jail, 5 W. 7th Street, Atlantic, IA 50022; 712-243-6960.
- Adair County Jail, 302 E Iowa Street, Greenfield, IA 50849; 641-743-2148.
- Adams County Jail, 901 Davis Ave., Corning, IA 50841; 641-322-4444.
- Audubon County Jail, 318 Leroy Street, Suite 4, Audubon, IA 50025; 712-563-2631.
- Guthrie County Jail, 200 North 5th Street, Guthrie Center, IA 50115; 641-747-2214.
- Montgomery County Jail, 106 W. Coolbaugh Street, Red Oak, IA 51566; 712-623-5107.
- Pottawattamie County Jail, 1400 Big Lake Road, Council Bluffs, IA 51501; 712-890-2260.
- Shelby County Jail, 1104 9th Street, Harlan, IA 51537; 712-755-5026, option 2.
2. Can I visit someone in the Cass County Jail?
The sheriff's site does not list visiting times, so call 712-243-6960 before you go. Ask about the schedule, whether visits are in person or on video, and what ID to bring.
↑ Back to the question list3. How do phone calls work?
People in the jail place outgoing calls; ask the jail how to set up an account to receive them. Our phone guide and texting guide explain the usual services.
↑ Back to the question list4. Where do I send mail?
Mail goes to the jail's street address: the person's full name and inmate ID, Cass County Jail, 5 West 7th Street, Atlantic, IA 50022. Put a return address on the envelope, and see our mail page before sending photos or anything besides a letter.
↑ Back to the question list5. How can someone buy food and hygiene items?
The sheriff's office links to an online commissary service where families fund accounts and order items. Call the jail with questions, and see our money guide.
↑ Back to the question list6. Where do juveniles from Cass County go?
A youth ordered into secure detention goes to the Southwest Iowa Juvenile Detention Center, 629 6th Avenue, Council Bluffs, IA 51501, 712-328-4893. The adult jail holds a teen only after a judge sends the case to adult court. Juvenile court officers at 712-328-5623 know where a child was placed.
↑ Back to the question list7. Where else can I search?
For state prison, try the Iowa DOC offender search. People in federal custody appear in the BOP locator, and immigration detainees in the ICE locator. Release and bond steps are in our bail guide.
↑ Back to the question list8. Is a jail mugshot on the roster?
No. The booked-and-released PDF the sheriff posts lists names, dates and charges only, with no pictures. News media should ask the sheriff's office for any picture that isn't public. An immigration detainee's image comes only through ICE, by an approved FOIA request. Federal booking photos are never given to the public or reporters, except when the Marshals Service releases one.
↑ Back to the question list9. Can I phone VINE for a jail check?
Yes. Iowa VINE is at 888-742-8463, open all day and night.
↑ Back to the question list10. How does a person clear a Cass County warrant?
Ask the sheriff's office first, at 712-243-2206 on weekdays; its deputies serve the county's warrants. The office doesn't publish a list, and Iowa has no statewide lookup for warrants, though Iowa Courts Online shows the Cass case. Most people clear it by turning in at the Cass County Jail at 5 W. 7th Street with a lawyer; the jail answers around the clock at 712-243-6960. When it's a missed court date, the clerk at 712-243-2105 can walk you through getting back on the Atlantic docket.
↑ Back to the question list11. How is bond set and paid?
In Atlantic, most first bonds follow the statewide uniform bond schedule; for serious charges, Atlantic's magistrate sets it. Call 712-243-6960 for amounts.
- How to pay at 712-243-6960: cash, surety or Iowa property.
- Guide: our bail guide.
- Hearings: our court guide, or the clerk at 712-243-2105.
12. How do I find the charges?
Iowa Courts Online lists charges and dates by name; Atlantic's clerk answers at 712-243-2105. Under Iowa Code 815.10 a judge can appoint the State Public Defender; Atlantic's first appearance follows promptly (Iowa Code 804.22).
↑ Back to the question list13. Is the person in federal custody?
In Atlantic, federal arrests go to the U.S. Marshals Service; its Council Bluffs office answers at 712-890-3500. Cases are heard by the U.S. District Court for the Southern District of Iowa; its clerk is at 2146 27th Avenue, Council Bluffs, IA 51501, 515-284-6248. After a federal sentence, check the BOP inmate locator. Bond at 5 W. 7th Street, Atlantic, IA 50022-1494 cannot lift a federal hold; only 515-284-6248 can.
↑ Back to the question list14. How does an ICE detainer work?
- The Cass County Jail receives DHS Form I-247A from ICE.
- Iowa Code chapter 27A makes the jail in Atlantic honor it, holding someone 48 hours longer at most (8 CFR 287.7(d)).
- After 48 hours without ICE at 5 W. 7th Street, Atlantic, IA 50022-1494, the hold ends.
- The ICE detainee locator tracks transfers by A-number or name.
15. When will the person get out?
In Atlantic, once bond clears at 5 W. 7th Street, Atlantic, IA 50022-1494, release usually takes a few hours; 712-243-6960 knows. Prison sentences move people to the Iowa DOC offender search. Another county's hold keeps them; ask 712-243-6960. Federal or ICE holds go via 712-890-3500.
↑ Back to the question list16. What if the name is missing?
In Atlantic, new bookings can lag; call 712-243-6960. Anyone moved from Atlantic, or released, may show in the Iowa DOC offender search, or the BOP inmate locator. Juveniles are never listed (Iowa Code 232.147). If unsure, ask 712-243-6960.
↑ Back to the question list17. When does a judge see them?
In Atlantic, a magistrate reviews the arrest within 24 hours (Iowa Code 804.22). Bond can be changed later (Iowa Code 811.2). If money is short, the State Public Defender may be appointed. The clerk (712-243-2105) has the next date.
↑ Back to the question list18. Can someone get out without paying?
Yes. Atlantic's judges may release on a promise (Iowa Code 811.2), or with conditions, sometimes supervised by the Department of Correctional Services. Skipping court means forfeiture (Iowa Code 811.6) and a warrant; Atlantic's clerk (712-243-2105) has the terms.
↑ Back to the question list19. When is cash bail returned?
In Atlantic, the clerk (712-243-2105) refunds cash bail (5 West 7th Street, Atlantic, IA 50022) at case end, to the payer. A 10% bondsman fee is never returned; call 712-243-6960.
↑ Back to the question list20. Which sentences are served locally?
In Atlantic, misdemeanor terms are served at 5 W. 7th Street, Atlantic, IA 50022-1494 (Iowa Code 903.1). Longer terms mean prison; see the Iowa DOC offender search. Work release or weekends in Atlantic, Iowa, need a judge's OK; 712-243-6960 schedules it.
↑ Back to the question list21. Can a judge bar contact?
In Atlantic, judges can bar contact at hearings (Iowa Code 664A.3). Breaking it is a new crime (Iowa Code 664A.7). Only judges can change it; Atlantic's clerk (712-243-2105) keeps a copy at 5 West 7th Street, Atlantic, IA 50022.
↑ Back to the question list22. How is a free lawyer appointed?
In Atlantic, a free lawyer depends on income (Iowa Code 815.9). Ask in court on day 1, or call 712-243-2105. The State Public Defender covers most cases in Atlantic; families may hire private counsel.
↑ Back to the question list23. Is a bail call real?
In Atlantic, the Cass County Jail never takes gift cards or crypto; call 712-243-6960 before paying anyone. Atlantic's bond goes only to the clerk (712-243-2105) or the jail at 5 W. 7th Street, Atlantic, IA 50022-1494. Report scam calls to the Iowa Attorney General.
↑ Back to the question list24. Who are the local police?
- Cass County Sheriff: 5 West 7th Street, Atlantic, IA 50022; 712-243-2206, or toll-free 800-233-3336.
- Atlantic Police Department: 23 East 4th Street, Atlantic, IA 50022; 712-243-3512.
- Cass County 911 Center: 24-hour non-emergency 712-243-2204. After hours it also answers the sheriff and Atlantic police lines.
- Iowa State Patrol District 3: 2025 Hunt Ave., Council Bluffs, IA 51503; 712-328-8001.
Cass County Bail and Bond, Atlantic, Iowa
Someone held in Atlantic on a Cass County charge is released pending trial when bail is posted or waived by a magistrate.
Jail staff at 712-243-6960 explain the bond. Cass County has close to 13,000 people, most of them in Atlantic, Griswold, Anita, Massena, Cumberland and Lewis.
People arrested here are booked into the Cass County Jail, 5 W. 7th Street, Atlantic, IA 50022, a 16-bed jail added to the west side of the courthouse in 1984. Staff answer the jail line, 712-243-6960, around the clock.
1. Is the person being held in Atlantic?
The sheriff posts a jail roster as a PDF on the sheriff's office page, though it is only updated now and then. For a current answer, call 712-243-6960 or search VINELink. Our inmate search page has more.
↑ Back to the question list2. How much is bond in Cass County?
When no judge is available, the jail goes by Iowa's uniform bond schedule, which lists $300 for a simple misdemeanor, $1,000 serious, $2,000 aggravated, $5,000 for a class D felony, $10,000 class C and $25,000 class B. Traffic charges use the state's list of scheduled fines. Several charges can mean several bonds.
↑ Back to the question list3. Who has to see a judge before bond?
That covers anyone held on a forcible felony, stalking, a domestic abuse arrest or a protective order violation, and also on any of the three degrees of sexual abuse, a meth count for dealing, making or holding for sale, intimidation with a dangerous weapon, or a felon-with-a-gun charge. A Fourth Judicial District magistrate handles release for them, usually the next court day. The judge looks at things like ties to the area, work, record and past court attendance.
↑ Back to the question list4. What can I use to post bond?
- Cash for the full amount.
- A surety bond written by a licensed agent for an insurance company. The agent's fee is not refunded.
- Iowa real estate worth at least the bond.
Iowa has no licensed individual bondsmen. Call the jail first to ask what it takes after hours.
↑ Back to the question list5. What does Senate File 2399 change?
The law took effect July 1, 2026. Walking out on a signed promise, with no money down, now applies only to simple and serious misdemeanor charges with no violence or drugs, apart from a narrow medical exception. When a judge sets bail lower than the schedule, the reasons must be written down. The Judicial Council has until July 1, 2027 to propose inflation-adjusted amounts to the Supreme Court.
↑ Back to the question list6. Where is the Atlantic clerk's office?
The Clerk of District Court is in the courthouse, 5 West 7th Street, Atlantic, IA 50022. Call 712-243-2105 or email CountyClerk.Cass@iowacourts.gov. The clerk handles cash bond paperwork, court dates and case files, but cannot give legal advice.
↑ Back to the question list7. Missed a court date in Atlantic?
The court can order an arrest and forfeit the bond, and under Iowa Code 811.6 a surety has 30 days after notice to return the person or pay up. Not showing up is a separate crime under 811.2(8). On a felony charge, that new count is a class D felony. On a misdemeanor, it is a serious misdemeanor.
↑ Back to the question list8. Can bond money be returned?
Yes, if the person made every court date. After the case ends, the clerk sends cash bond back to the one who posted it, unless the judge uses part of it to pay what the person owes the court. Money paid to a surety agent stays with the agent. Jail account money works differently; see our money guide.
↑ Back to the question list9. Are federal charges or immigration holds different?
Yes. Cass County is in the Western Division of the Southern District of Iowa, which sits at 2146 27th Avenue, Council Bluffs, IA 51501; phone the clerk's office main line, 515-284-6248, which serves every division. A U.S. magistrate judge decides release in those cases, and posting bail in Atlantic leaves those charges untouched. Under Iowa Code chapter 27A the jail must honor ICE detainers. Search the ICE locator after a transfer.
↑ Back to the question list10. How are juveniles released?
Through juvenile court in Atlantic, not by posting money. If a judge or juvenile court officer orders detention, the youth is held at the Southwest Iowa Juvenile Detention Center, 629 6th Avenue, Council Bluffs, IA 51501, 712-328-4893 pending a hearing within 1 working day.
↑ Back to the question listBail for Someone in the Atlantic Jail
Iowa Code chapter 811 governs release in Cass County, and the decision belongs to the Fourth Judicial District magistrates and judges who sit in Atlantic. Jailers at 712-243-6960 can say what amount has been set on each count.
When release on a promise to appear is not granted, the cash figure is paid in full or backed by a surety. Section 811.3 recognizes only two sureties, Iowa-authorized insurers and Iowa residents pledging Iowa property, and the state licenses no bail agents. The old practice of posting one tenth of a cash bond ended on July 1, 2026, under Senate File 2399.
Cass County Jail Visiting Hours in Atlantic: How to Schedule
Cass County Visiting Schedule
| DAY | TIMES |
|---|---|
| Arranged by the Atlantic jailers | Staffed line answers around the clock |
Cass County Jail, 5 West 7th Street, Atlantic, IA 50022 · 712-243-6960
The West 7th Street jail sets visiting times through its staff, who answer the jail line at any hour.
Call before you go to get the inmate's slot and to find out whether you must be approved first.
Cass County jailers can explain identification and clothing expectations, and whether children may come, during that call.
Cass County Jail Video Visit Costs
A remote session with an Atlantic inmate comes out of the same Reliance account as texts, with the full charge shown before you commit.
Reliance's visitor terms for Cass County warn that every session is recorded and watched, and a disputed charge goes to 800-896-3201.
Cass County District Court, Atlantic, Iowa
The Cass County Courthouse, 5 West 7th Street, Atlantic, IA 50022, holds the Fourth Judicial District's criminal cases for the county, and the jail is attached on its west side.
A magistrate holds the first appearance, setting release terms and handling requests for a lawyer.
Felony charges are formally filed by the county attorney, after which the case moves to arraignment before a district judge, then motions and a plea or trial.
1. Which offices will I deal with?
- Clerk of District Court: 5 West 7th Street, Atlantic, IA 50022; 712-243-2105; CountyClerk.Cass@iowacourts.gov.
- Sheriff's office: 5 West 7th Street, Atlantic, IA 50022; 712-243-2206, weekdays 8 a.m. to 4:30 p.m.
- Jail: same address; 712-243-6960, 24 hours.
- Juvenile Court Office: 227 South 6th Street, 5th floor, Council Bluffs, IA 51501; 712-328-5623.
2. What are the steps after an arrest?
Simple misdemeanors and most traffic cases are decided by a magistrate. Every hearing date posts to Iowa Courts Online.
↑ Back to the question list3. Is there a free lawyer for people with low income?
Ask the magistrate for counsel at the first hearing and sign the sworn statement about income and bills. If approved, a lawyer is named through the State Public Defender, often a private attorney the office pays under contract. The court can later bill part of the cost to someone able to pay. Our bail guide covers release.
↑ Back to the question list4. Who handles a teenager's case?
Charges against a person under 18 go first to the Fourth District's juvenile court officers, whose office is in Council Bluffs at 227 South 6th Street, 5th floor, 712-328-5623. Hearings for Cass County youth are held in Atlantic. A judge can move a serious case to adult court.
↑ Back to the question list5. Where is federal court for Cass County?
The Southern District of Iowa's Western Division, 2146 27th Avenue, Council Bluffs, IA 51501; the court has no separate local number; the clerk's main line is 515-284-6248. Federal custody can be checked through the links on our inmate search page.
↑ Back to the question list6. Where is a detained Atlantic youth kept before the hearing?
At the Southwest Iowa Juvenile Detention Center, 629 6th Avenue, Council Bluffs, IA 51501, 712-328-4893. Iowa sets the detention hearing within 1 working day of admission.
↑ Back to the question list7. Who handles court calls in Atlantic?
The clerk's office for Cass County picks up at 712-243-2105 and faxes from 712-243-4661. Dates for hearings come from district scheduling, 712-328-5754.
↑ Back to the question list8. Who should I call about a warrant from the Cass County court?
Warrants signed in the Atlantic courthouse are served by Cass County sheriff's deputies; the office line is 712-243-2206. Cass names stay unpublished, and Iowa runs no statewide warrant lookup; court cases show on Iowa Courts Online. When a missed Atlantic hearing is the reason, call the Clerk of District Court at 5 West 7th Street in Atlantic, 712-243-2105. To clear it in person, an attorney can walk the person into the jail on West 7th Street in Atlantic.
↑ Back to the question list
TurnKey Commissary at the Cass County Jail
The Cass County sheriff names TurnKey Commissary for the jail in Atlantic, with ordering on Inmate Canteen. Delivery days and limits are the jail's call; phone 712-243-6960. Funding steps are in the Cass County deposit page.
Inmate Canteen Trust & Phone Deposits allow friends and family members to transfer money directly into an incarcerated person's jail trust account or telephone calling balance using a credit or debit card. Deposited funds give your loved one the financial balance needed to buy personal care goods, over-the-counter medication, snacks, and phone talk time from the facility canteen.
Important: Facility Banking Policies Vary Across Jails
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Deposit Funds
- Confirm the inmate's legal first and last name, date of birth, and assigned booking or inmate ID number.
- Navigate to www.inmatecanteen.com on your computer or mobile device.
- Click on Deposit Funds and select whether to fund the Trust Account (for commissary) or Phone Account (for talk time).
- Select the state and facility where the inmate is currently housed.
- Search for the inmate to confirm their active housing record matches the facility roster.
- Enter your deposit dollar amount, review convenience fees, and enter your debit or credit card billing details.
- Submit payment and save the digital confirmation receipt for your financial records.
What the Inmate Needs to Do
The inmate does not need an internet connection to receive trust funds. Once payment clears, the balance posts directly to their accounting profile in the jail's internal system. The inmate can review their updated balance at the pod kiosk terminal and place their regular weekly commissary order or make outbound phone calls.
Official Provider: Inmate Canteen Official Website
Customer Service Telephone: 1-715-690-2965
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Inmate Canteen (TurnKey Corrections)
In addition to Trust & Phone Deposits, Inmate Canteen provides several other communication, financial, and commissary services at participating correctional facilities:
- Commissary & Snack Packs: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: Inmate Canteen Commissary - Remote Video Visitation: Schedule and join live face-to-face video visits from your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Inmate Canteen Video Visits - Digital Messaging & Chirp Texts: Send electronic messages and photos directly to housing pod kiosks and handheld devices.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: Inmate Canteen Messaging
Deposit Money for an Inmate in the Cass County Jail
The Cass County Jail in Atlantic is staffed around the clock, and its Sheriff's Office points families to an online commissary company.
- Online: Go to Inmate Canteen, choose Iowa and the Cass County Jail, and find the person. Have their legal name, date of birth and ID number ready. Pay by credit or debit card; the convenience fee is shown first.
- Kiosk, mail or window: The jail chooses not to publish whether it takes money at a kiosk, by mailed money order or at the window, or who a money order should be made out to. The only way to find out is to call the facility at 712-243-6960, any time of day.
Don't send bills or a personal check to the jail at 5 West 7th Street. Phone, text and video credit is bought separately from the jail account. The person can check their balance on a kiosk in their housing unit.
People held at the Cass County Jail in Atlantic get their mail at the jail on West 7th Street, and lawyers write to their clients at that same address. Every letter should carry the person's full legal name and their Cass County roster ID. That ID is the eight-digit number in the ID column of the sheriff's inmate roster.
Personal letters, legal mail and publications:
Inmate's Full Name & Inmate ID #
Cass County Jail
5 West 7th Street
Atlantic, IA 50022
- How to address it: Put the full legal name on one line and the roster ID on the next, then the jail's address below them.
- No money in the envelope: Cash and personal checks should never go in a letter, and that includes a birthday card with a few bills inside.
- Putting money on the account: Commissary funds go in through the county's online deposit page. You can send money online here.
- Your return address: Your whole name and mailing address belong on the outside of the envelope.
The inmate can also shop from the jail commissary once money is on the account.
Reliance Telephone provides telecommunications systems, inmate texting devices, and prepaid calling accounts for county jails across the upper Midwest. Opening a Reliance account allows families to purchase talk time or fund SMS text messaging credits so incarcerated individuals can maintain regular contact from housing unit kiosks and wireless devices.
Important: Mobile Calling Blocks and Messaging Approvals Vary
Inmates cannot receive incoming phone calls, and wireless providers automatically block collect calls from jail systems. While some facilities provide direct text messaging units, device availability and call permissions vary depending on facility housing rules, which you can confirm with the facility directly. If you do not register online and fund your account in advance, your loved one will not be able to connect calls or send text updates to your phone.
Step-by-Step Instructions to Register and Fund Reliance Services
- Visit www.reliancetelephone.com or call 1-800-896-3201.
- Select Create Account and register your 10-digit telephone number and email address.
- Choose your state and the detention facility where the inmate is housed.
- Link the inmate using their full legal name or facility booking ID.
- Select whether to purchase a Phone Card, fund an Inmate Texting Account, or set up Prepaid Collect Calling.
- Enter your debit or credit card billing details, complete payment, and save your receipt.
What the Inmate Needs to Do
The inmate dials your number from a dayroom wall phone or accesses their texting device using their PIN. The system verifies that calling or messaging units are funded and allows the conversation to proceed. All non-privileged communications are subject to recording and monitoring.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Prepaid Calling Accounts, Reliance offers texting and voice mail features at participating facilities:
- Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services
Reliance Telephone provides telecommunications systems, inmate texting devices, and prepaid calling accounts for county jails across the upper Midwest. Opening a Reliance account allows families to purchase talk time or fund SMS text messaging credits so incarcerated individuals can maintain regular contact from housing unit kiosks and wireless devices.
Important: Mobile Calling Blocks and Messaging Approvals Vary
Inmates cannot receive incoming phone calls, and wireless providers automatically block collect calls from jail systems. While some facilities provide direct text messaging units, device availability and call permissions vary depending on facility housing rules, which you can confirm with the facility directly. If you do not register online and fund your account in advance, your loved one will not be able to connect calls or send text updates to your phone.
Step-by-Step Instructions to Register and Fund Reliance Services
- Visit www.reliancetelephone.com or call 1-800-896-3201.
- Select Create Account and register your 10-digit telephone number and email address.
- Choose your state and the detention facility where the inmate is housed.
- Link the inmate using their full legal name or facility booking ID.
- Select whether to purchase a Phone Card, fund an Inmate Texting Account, or set up Prepaid Collect Calling.
- Enter your debit or credit card billing details, complete payment, and save your receipt.
What the Inmate Needs to Do
The inmate dials your number from a dayroom wall phone or accesses their texting device using their PIN. The system verifies that calling or messaging units are funded and allows the conversation to proceed. All non-privileged communications are subject to recording and monitoring.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Prepaid Calling Accounts, Reliance offers texting and voice mail features at participating facilities:
- Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services
Reliance Telephone provides secure, corrections-grade handheld tablets designed for county jails and regional detention centers across the upper Midwest. Through these portable units, incarcerated individuals can exchange text messages with family, place voice phone calls, conduct scheduled video visits, stream approved entertainment, read eBooks, and access self-help materials directly from their living areas.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Fund Reliance Tablet Services
- Verify that Reliance Telephone handheld tablets are active at your loved one's specific detention facility.
- Navigate to www.reliancetelephone.com on your computer or mobile device.
- Sign into your verified user profile or select Create Account using your primary 10-digit telephone number.
- Select your state, detention center, and link the inmate using their full legal name or facility booking ID.
- Select Inmate Texting / Media Funds or Inmate Wallet to add funds to their available balance.
- Specify your deposit dollar amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment, save your confirmation receipt, and notify your loved one that their device balance is ready for use.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their facility PIN. Their active wallet balance appears on the home screen, allowing them to download songs, read digital books, write messages, and communicate with approved family members. Devices are returned to charging racks during facility count times and for overnight storage.
Official Provider: Reliance Telephone Official Website
Customer Service Telephone: 1-800-896-3201
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by Reliance Telephone
In addition to Tablet Services, Reliance Telephone provides calling, messaging, and visitation channels:
- Prepaid Phone Calling Accounts: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: Prepaid Calling Accounts Guide | • Visit official vendor page: Reliance Phone Services - Inmate Texting & Messaging: Send two-way digital text messages to dedicated inmate handheld devices.
• Learn more on our website: Inmate Texting Guide | • Visit official vendor page: Reliance Texting Services - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Reliance Video Visits
Cass County Juvenile Facilities
- Jail (Main): 712-243-6960
- Dispatch: 712-243-2204
The Cass County Jail serves the following cities and towns of Cass County: Atlantic, Griswold, Lewis and Massena.