Dubuque County Jail
Dubuque County Jail
River-city families reach the Iowa Street jail office on 563-589-4420 during the day.
Inmate Services
Phone
563-589-4420Mailing address (personal mail)
Dubuque County Jail, IA
(Inmate Name/Number)
P.O. Box 16120
Jonesboro, AR 72401
Mailing address (legal mail or subscriptions)
Other Jails and Prisons
Facts on these Dubuque County pages trace back to dbqcosheriff.com, the iowacourts.gov page for Judge Odekirk's district and the public defender designation chart, while up-to-the-minute custody status rests with Kennedy's jailers.
⇓ Learn more ⇓ Show lessSheriff Joseph Kennedy's Jail at the Dubuque Law Enforcement Center
Dubuque County communities whose arrests come to Iowa Street: Asbury, Balltown, Bankston, Bernard, Cascade, Centralia, Dubuque, Durango, Dyersville, Epworth, Farley, Graf, Holy Cross, Luxemburg, New Vienna, Peosta, Rickardsville, Sageville, Sherrill and Worthington, plus every farm township between the Maquoketa River valley and the Mississippi bluffs.
Sheriff Joseph L. Kennedy's deputies operate the county's lone adult lockup on the lower floors of the Dubuque Law Enforcement Center, 770 Iowa Street, where the city police headquarters and the sheriff's administrative offices occupy the same downtown address. Kennedy's FY2025 budget presentation lists 50 positions in the jail division, among them 33 jail deputies, seven civilian correctional officers, three control room operators and a jail social worker.
Kennedy told KCRG in August 2026 that the population climbed from 132 on June 20 to 181 within two months after Iowa's July 1 bond and "three strikes" laws took effect, and he asked county supervisors to join a city survey of the shared building that could lead to an expansion.
Iowa Street phone numbers for families
- Jail office: 563-589-4420; extension 3 schedules court-ordered jail time, Monday through Friday from 8 AM to 8 PM.
- Jail administrator: 563-589-4405. Room and board payments: 563-589-4409. Records room: 563-589-4443.
- Sheriff's administration and general questions: 563-589-4406, or info@dbqcosheriff.com. Non-emergency dispatch: 563-589-4414.
Kennedy's staff decline to relay word of a new phone account, so relatives record messages instead on the Inmate Calling Solutions voicemail number, 563-258-4600.
- Jail Office: 563-589-4420
- County Attorney: 563-589-4470
- Dispatch: 563-589-4414
- Jail Administration: 563-589-4405
- Jail Room & Board Pmts: 563-589-4409
- North IA Juvenile Detention: 319-291-2455
- Police: 563-589-4410
- Sheriff: 563-589-4414
Steps involved in booking at Dubuque County Jail
After an arrest, the individual is brought to Dubuque County Jail for the booking process. This procedure involves identifying the person, determining charges, and deciding whether they’ll be released on their own recognizance, posted for bail, or held until court.
Remaining silent is highly recommended, as anything said can later be used in court. Wait for legal advice before responding to questions.
The booking process typically involves the following steps at Dubuque County Jail:
- Identification confirmation.
- Photographs (mugshots).
- Answering questions regarding health and criminal background.
- Potential DNA collection.
- Conducting a physical search.
- Seizing personal property.
- Providing a free phone call.
For details on an offender’s bail or bond, call Dubuque County Jail at 563-589-4420.
How to pay bail in Dubuque County for an arrestee
Once an individual is booked at Dubuque County Jail in Dubuque, options for their release include:
1. Release without paying bail, with a commitment to appear in court.
2. Continued detention until their court date.
3. Release upon paying a bail or bond. Call 563-589-4420 for the bail amount.
Bail can be paid through various methods.
- Bring the full cash bond to the jail's bonding window or the clerk of court and pay by cash, cashier's check or money order; many jails also take debit or credit cards for a fee through a lobby kiosk or an online bond vendor, and staff will need the inmate's full name and booking number (jail: 563-589-4420).
- A licensed bail bondsman in Dubuque County can assist with the process.
- An owner can often pledge land or a home as bond collateral by proving clear title and equity worth at least the bond, frequently double the bond, with a deed and a recent tax or appraisal value; the court that set bail must approve the property before release.
For more details on the bail process in Dubuque County, Iowa, visit the Dubuque County Jail Bail Page.
⇓ Learn more ⇓ Show lessHow Do You Visit an Inmate in the Dubuque County Jail? What is the Schedule?
Dubuque County Jail Visiting Hours: On-Site and Remote Schedule
Dubuque County Visiting Schedule
| DAY | TIMES |
|---|---|
| Monday through Friday (not holidays) | On-site 8:00 AM - 4:00 PM; hours vary by housing unit |
| Evenings, weekends and holidays | Remote sessions only |
On-site visits: 855 Central Avenue, Dubuque (not the Iowa Street jail) · 563-589-4420
Per the sheriff's visitation page, each inmate gets two free 25-minute on-site visits a week, one paid quarter-hour remote session a day, and one visitor at a time.
The visiting week starts on Monday, and cell phones and cameras stay out of the visitation area.
Scheduling a Visit With a Dubuque County Inmate
Visits are booked online at JailATM.com: create or log in to an account, choose Iowa and the Dubuque County Jail, enter the inmate's last name and pick a time at least 24 hours ahead. Attorney and clergy visits are not covered by these general rules.
Dubuque County Jail uses IC Solutions for their Video Visitation services.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
- Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
- Select your Inmate.
- Fund your account using either a Visa, Mastercard credit or debit card.
- Schedule a Visit.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
- IC Solutions shows the price and length of a remote video visit before you confirm it. Rates are set by the provider and can change.
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled ahead of time; the IC Solutions calendar shows which time slots are open.
• Be logged in or checked in before the scheduled start time.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Dubuque County Jail can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Dubuque County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 563-589-4420 for further assistance.
⇓ Learn more ⇓ Show lessCan I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Dubuque County Jail?
A frozen screen or silent microphone is IC Solutions' problem to solve at 888-646-9437; Iowa Street deputies cannot fix it.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Dubuque County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 563-589-4420 for further assistance.
⇓ Learn more ⇓ Show lessHow Do You Deposit Money for an Inmate in the Dubuque County Jail?
Adding Funds for Commissary
Snacks and hygiene items on Iowa Street are bought with trust-account money, which relatives top up through Access Corrections or by dialing 866-345-1884.
How to Send Money to an Inmate in Dubuque County
To send commissary money to an inmate in Dubuque County Jail follow these steps:
- Register with Access Corrections by creating an account.
- Select Iowa, then select Dubuque County Jail, and then the inmate you want to send money to.
- Choose the amount of money you want to send, and input your payment method.
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Dubuque County Jail.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Dubuque County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 563-589-4420 for further assistance.
⇓ Learn more ⇓ Show lessHow Do I Receive Phone Calls from an Inmate in the Dubuque County Jail?
Voice messages
The voicemail number Kennedy publishes for Dubuque County prisoners is 563-258-4600. The sheriff's page says each message carries a charge and that the caller needs an ICS prepaid account, the account PIN and the inmate's ID.
How Do Inmates in Dubuque County Jail Make Phone Calls?
To receive phone calls from inmates in Dubuque County, or to assist them in making phone calls to other people, follow these steps:
- Dubuque County Jail uses the services of IC Solutions.
- Register with them online or call them at 888-506-8407.
- Agents are available 24 hours a day, and speak both English & Spanish.
- Families and friends of Dubuque County inmates can set up a prepaid calling account with IC Solutions, which can also explain any messaging or video call options it offers in Dubuque County.
- Call rates are set by the provider and can change; IC Solutions shows the current per-minute rate when you set up an account.
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Dubuque County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Dubuque County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 563-589-4420 for further assistance.
⇓ Learn more ⇓ Show lessHow do I Mail an Inmate in the Dubuque County Jail, and what can I send them?
What the Iowa Street Jail Accepts by Mail
What the Arkansas scanners handle
Everything personal, photos included, travels to the Arkansas scanning box first; a box or padded parcel is refused outright.
Legal and business mail
Attorney mail and business documents go directly to the jail, as the sheriff's mail page describes. Kennedy's mail rules say nothing about books, magazines or newspapers, so check with the Iowa Street desk before ordering a subscription.
Dubuque County Jail Inmate Mail Policies and Address - What Can You Send, and Where?
For inmates receiving mail in the Dubuque County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Dubuque County Jail:
Inmate's Full Name & Inmate ID#
Dubuque County Jail, IA
(Inmate Name/Number)
P.O. Box 16120
Jonesboro, AR 72401
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Dubuque County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 563-589-4420 for further assistance.
⇓ Learn more ⇓ Show lessCan I purchase Commissary Online for an Inmate in the Dubuque County Jail, and what can I purchase?
No separate commissary vendor appears on Kennedy's website; the same trust balance pays for everything a prisoner orders.
How to Send Money to an Inmate in Dubuque County
To send commissary money to an inmate in Dubuque County Jail follow these steps:
- Register with Access Corrections by creating an account.
- Select Iowa, then select Dubuque County Jail, and then the inmate you want to send money to.
- Choose the amount of money you want to send, and input your payment method.
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Dubuque County Jail.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Dubuque County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 563-589-4420 for further assistance.
⇓ Learn more ⇓ Show lessWhat are the other City and County Jails in Dubuque County?
Dubuque County County Jails
Dubuque County Juvenile Facilities
⇓ Learn more ⇓ Show lessWhat are the other Jails in the Neighboring Counties surrounding Dubuque County?
The Dubuque County Jail serves the following cities and towns of Dubuque County: Asbury, Cascade, Dubuque, Dyersville and Epworth.