Address:
1400 Big Lake Road
Council Bluffs, IA 51501
Phone:
712-890-2260
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Frequently Asked Questions
Instructions on How to Use CIDNET
CIDNET Instrucciones
Contact Customer Support
1400 Big Lake Road
Council Bluffs, IA 51501
712-890-2260
ON SITE VIDEO VISITATION
| DAY | TIMES |
| SUNDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| MONDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| TUESDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| WEDNESDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| THURSDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| FRIDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| SATURDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
REMOTE VIDEO VISITATION SCHEDULE
| DAY | TIMES |
| SUNDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| MONDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| TUESDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| WEDNESDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| THURSDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| FRIDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| SATURDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Pottawattamie County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Pottawattamie County Jail follow these steps:
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Pottawattamie County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Pottawattamie County.
For inmates receiving mail in the Pottawattamie County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Pottawattamie County Jail:
INMATE'S NAME
Pottawattamie County Jail
1400 Big Lake Rd.
Council Bluffs, IA 51501
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
To send and receive secure texts or emails from an inmate housed in Pottawattamie County follow these instructions:
For all the information you need to know, including instructions, policies, tips and solutions to possible issues with Texting and Emailing an inmate in Pottawattamie County, visit our full page guide.
To register and sign up for a visitation account with CIDNET Video Visitation Service, follow the instructions below:
For all the information you need to know, including instructions, special links, policies, rules, tips and solutions to possible issues regarding regular visitation and remote video visits with an inmate in Pottawattamie County, visit our full page guide.
NOTE: All visits are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that CIDNET may be collecting voice prints for a database which they may be sharing with law enforcement agencies.
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Pottawattamie County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Pottawattamie County.
