Macomb County Jail, MI Video Visitation

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Macomb County Jail

Address:
43565 Elizabeth Street
Mt. Clemens, MI 48036
Phone:
586-307-9474

Macomb County Jail - Remote Video Visitation with your Inmate

Macomb County Jail uses IC Solutions for their Remote Video Visitation services.

In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1.   Using your personal computer.
2.   Using the IC Solutions iphone or Android app.
3.   Using the IC Solutions visitation kiosk in the jail lobby.

How it Works
Register or Log in here.

Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter the facility name.
Select your Inmate.
Fund your account using either a Visa, Mastercard credit or debit card.
Schedule a Visit.

Registering and Scheduling Video Visits Instructions

'Understanding IC Solutions Video Visits' Instructions

Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app

Cost of a Remote Video Visit

The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
•   Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
•   All visits are subject to monitoring and recording.
•   All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
•   You must check-in 15 minutes prior to the scheduled visit.
•   Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
•   Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
•   Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
•   Clothing must cover all private/sensitive body areas.
•   The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
•   Macomb County Jail can disconnect, deny, change, or cancel a visit at any time.
•   Internet connectivity issues during offsite visits will NOT be refunded.
•   Each visitation session will show a timer to display elapsed time.
•   After your visit has ended your connection will be terminated automatically.

Macomb County Jail Inmate Video Visitation, Registration & Guidelines

43565 Elizabeth Street
Mt. Clemens, MI 48036
586-307-9474

Technical Questions?... Call 888-506-8407

First, you must register, and then schedule a visit with IC Solutions.
Inmates will be allowed two (2) visits per week with up to three (3) visitors for approximately thirty (30) minutes.
Some trusties are allowed up to three (3) visits per week. Check with your inmate on this.
All friends and family visits are done by video.
Lawyer visits are face-to-face and must be approved by jail staff. Call 586-307-9474 for instructions.
Visits must be scheduled at least 24 hours in advance, but no more than a week in advance.
A visitor can visit up to five inmates, but only individually.
No more than two visitors at one time.
On-site video visits are free, but remote visits from home carry a fee.

DAY	TIMES
SUNDAY	8:00AM - 9:00PM
MONDAY	8:00AM - 9:00PM
TUESDAY	8:00AM - 9:00PM
WEDNESDAY	8:00AM - 9:00PM
THURSDAY	8:00AM - 9:00PM
FRIDAY	8:00AM - 9:00PM
SATURDAY	8:00AM - 9:00PM

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Macomb County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Paying an Inmate's Bond Online in Macomb County

Macomb County Jail uses a service called allpaid (also known as GovPay Now) for paying an inmate's Bail Bond online for an inmate.

Register with them online or call them at 877-392-2455 for assistance.

For full information on paying an inmate's bond and getting them released after they have been arrested in Macomb County, check out our Inmate Bail Page.

Depositing Commissary Money Online for an Inmate in Macomb County Jail

If you want to deposit money online for an inmate in Macomb County you may also be able to use allpaid.

Register with them online or call them at 888-604-7888 for depositing inmate commissary money assistance 24 hours a day.
For full information about depositing money for an inmate, deposit limits and helpful instructions, visit our Send Money to an Inmate page for Macomb County.

How to Send a Carepack Commissary Package Directly to an Inmate in Macomb County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Macomb County Jail follow these steps:

Select Michigan, then select Macomb County Jail, and then select the 'Send a Package Order' option.
Register and create an account with Access Securepak, for Macomb County.
Choose the inmate and the products you want shipped to them, and input your payment method.
NOTE: There may be a limit on how much product you can send your inmate in Macomb County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Macomb County Jail check out our Commissary Instructions Page for Macomb County.

How Inmates Can Use a Tablet to Access Services at Macomb County Jail

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Macomb County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Communicate with an Macomb County Jail Inmate by Mail and by Email

To mail or email an inmate in Macomb County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

All mail sent to an inmate at the Macomb County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
All mail must include the facility's address, as well as the inmate's name and assigned number.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The Macomb County Jail has a zero-tolerance policy regarding mail violations.
All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Macomb County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
You can also send your Macomb County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Macomb County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How to Deposit Money into an Inmate's Account in Macomb County Jail

To deposit money into the account of an inmate in Macomb County, follow these instructions:

Create an account with Touchpay Services, a GTL company.
Select Michigan.
Select Macomb County Jail
Enter the Inmate ID of your inmate. This can be found by calling 586-307-9474 or by looking up the inmate's name in the Inmate Search link.
Enter your billing information and send money.
You can also deposit cash using the kiosk at the Macomb County Jail. To do this you need the Inmate's ID Number and the Facility Locator Number for Macomb County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.

How Do Inmates in Macomb County Jail Make Phone Calls?

To receive phone calls from inmates in Macomb County, or to assist them in making phone calls to other people, follow these steps:

Macomb County Jail uses the services of IC Solutions.
Register with them online or call them at 888-506-8407.
Agents are available 24 hours a day, and speak both English & Spanish.
Services for Macomb County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls. In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Macomb County.
Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Macomb County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to visit an inmate in Macomb County Michigan using Video Visitation or visiting an inmate at the jail

To visit an inmate in Macomb County follow these steps:

In addition to visiting inmates at the jail, Macomb County Jail uses a video visitation service called IC Solutions.
In order to visit with your inmate online or at the Macomb County Jail Video Kiosk, you must first register with IC Solutions.
Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Macomb County Jail.
Then select your Macomb County Inmate.
Then fund your account using either a Visa, Mastercard credit or debit card.
Lastly, schedule a visit.
The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Macomb County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.