Cook County Law Enforcement Center Remote Inmate Video Visits

Cook County Law Enforcement Center

Address:
143 Gunflint Trail
Grand Marais, MN 55604

Phone:

218-387-3030

Video Calls from an Inmate at the Cook County Law Enforcement Center

Cook County Law Enforcement Center uses the services of Reliance Telephone for video (visit) phone calls and for emailing/texting to inmates.

Note: This option may not be available for your inmate. When registering, check to see if devices are available.

  • Known as the 'Reliance Inmate Wallet', it makes funding jail communication easy. 
  • Payments made into an 'Inmate Wallet' account are linked to a dedicated telephone number for inmates who rent one of their Reliance Tablet Phones.
  • Inmate Wallet funds can be used for personal inmate text messaging, voice calls and video calls. 
  • The cost of this is $4.00 per month for rental of the Reliance Tablet Phone + $0.25 per minute for video and voice calls.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Cook County Law Enforcement Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How Do You Schedule and Visit an Inmate in Cook County Law Enforcement Center?

To set up an account to schedule and visit your Cook County inmate, follow these instructions:

  • Register and set up a new account with RELIANCE, or log in if you already have an account.
  • Select Cook County Law Enforcement Center, then select your inmate who you will be visiting.
  • Your identity will have to investigated and approved by the Cook County staff.
  • Once approved, you can schedule a visit.

For all the information you need in order to schedule and visit your Cook County inmate, or to assist them in visiting with others, including instructions, fees, cost of each visit, requirements for free visits, tablet rentals that can be used for visits, payment methods and times that your inmate can have a visit, check out our Visit Inmate Page.
NOTE: All of your visits with your inmate will be monitored and recorded. Use discretion when discussing sensitive information about their pending case.


 

How Do Inmates in Cook County Law Enforcement Center Make Phone Calls?

To set up your Cook County inmate to make to make phone calls to you and others, follow these instructions:

For all the information you need in order to receive phone calls from your Cook County inmate, or to assist them in making calls to others, including instructions, fees, cost of calls, payment methods and times that your inmate can use the phone, check out our Inmate Phone Page.
NOTE: All of your communication with your inmate will be monitored and recorded. Use discretion when discussing sensitive information about their pending case.


 

How Do Inmates in Cook County Law Enforcement Center Send and Receive Texts and Emails?

To set up your Cook County inmate to make to send and receive texts and emails to you and others, follow these instructions:

For all the information you need in order to send and receive texts and emails from your Cook County inmate, or to assist them in sending and receiving secure messages to and from others, including instructions, fees, cost of each message, tablet rentals, payment methods and times that your inmate can send messages, check out our Text/Email an Inmate Page.
NOTE: All of your communication with your inmate will be monitored and recorded. Use discretion when communicating sensitive information about their pending case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Cook County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Cook County Law Enforcement Center follow these steps:

  • Go to JailATM, choose Minnesota, then choose Cook County Law Enforcement Center
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Cook County Law Enforcement Center, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Cook County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Cook County Law Enforcement Center check out our Commissary Instructions Page for Cook County.