Address:
Sherburne County Jail
13880 Business Center Drive
Elk River, MN 55330-4601
Phone:
763-241-4500
In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
When available, the jail also provides use of ‘video visit kiosks’ in the jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Sherburne County Jail
13880 Business Center Drive
Elk River, MN 55330-4601
763-241-4500
Schedule Video Visits online with NCIC
| DAY | TIME |
| SUNDAY | 10:30am |
| MONDAY | 8:30am, 9:30am, 10:30am, 12:30pm and 3:30pm |
| TUESDAY | 8:30am, 9:30am, 10:30am, 12:30pm and 3:30pm |
| WEDNESDAY | 8:30am, 9:30am, 10:30am, 12:30pm and 3:30pm |
| THURSDAY | 8:30am, 9:30am, 10:30am, 12:30pm and 3:30pm |
| FRIDAY | 8:30am, 9:30am, 10:30am, 12:30pm and 3:30pm |
| SATURDAY | 10:30am |
| DAY | TIME |
| SUNDAY | 8:30 a.m. - 8:50 p.m. |
| MONDAY | 8:30 a.m. - 8:50 p.m. |
| TUESDAY | 8:30 a.m. - 8:50 p.m. |
| WEDNESDAY | 8:30 a.m. - 8:50 p.m. |
| THURSDAY | 8:30 a.m. - 8:50 p.m. |
| FRIDAY | 8:30 a.m. - 8:50 p.m. |
| SATURDAY | 8:30 a.m. - 8:50 p.m. |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Sherburne County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To send a secure email message to an inmate in Sherburne County Jail follow these steps:
Sherburne County Jail uses the services of NCIC for you to deposit funds into your {Sherburne County inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.
You can deposit money three different ways:
• Deposit online at NCIC.com
• Deposit at the kiosk in the Sherburne County Jail lobby, if available.
• Deposit over the phone 24/7 at 800-943-2189 or 903-247-0069 (Note: if you deposit money using a live agent the fee is $5.95).
Email – [email protected]
For all information on how to Text/Email an Inmate in Sherburne County Jail check out our Secure Messaging Guide for Sherburne County.
There are FOUR options for putting money on an inmate's books:
Option 1 - Dropping Money at the Sherburne County Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use the NCIC self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Sherburne County Jail uses NCIC to process all online deposits to an inmate's account. NCIC charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order. Mail it to the Sherburne County Jail address on this page, or to the address below if it is different than the facility address.
Inmate's Full Name & Inmate SPN#
Sherburne County Jail
13880 Business Center Drive
Elk River, MN 55330
Option 4 - Make an Inmate Deposit over the Phone by calling 800-943-2189
For more information about sending an inmate money for phone cards or other commissary sundries, check out our Inmate Money Page.
Sherburne County Jail offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.
They can also be used for commissary ordering.
To find out more bout how much tablets cost to rent, and what programs, entertainment, education and other things it can be used for, check out our Tablet Page.
For complete information on depositing money in an inmate's account, check out our Inmate Money page.
To visit an inmate in Sherburne County you need to do the following:
Sherburne County Jail uses the services of NCIC for remote video visitation. In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
When available, the jail also provides use of ‘video visit kiosks’ in the Sherburne County Jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the Sherburne County Jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
For all the information you need to know, whether it be 'in person' at-the-jail visitation or remote video visitation with your Sherburne County inmate, go to our Visit Inmate Page.
To receive phone calls from an inmate in Sherburne County follow these instructions:
Sherburne County Jail uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Sherburne County Jail, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.
For all the information regarding phone calls with Sherburne County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
To send commissary money to an inmate in Sherburne County Jail follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Sherburne County Jail.
