Broadwater County Detention Center Remote Inmate Video Visits

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Broadwater County Detention Center

Address:
519 Broadway
Townsend, MT 59644

Phone:

406-266-3441

Schedule a Video Visit with an Inmate at the Broadwater County Detention Center - Remotely or at the Jail

The Broadwater County Detention Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Broadwater County Detention Center is able to accomplish this is with Inmate Canteen remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and Inmate Canteen.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on Inmate Canteen video visits and video messages, call the facility at 406-266-3441 or scroll down for a complete section of Frequently Asked Questions and Answers.

Remote Video Visitation at Broadwater County Detention Center

Broadwater County Detention Center uses the services of Inmate Canteen for Remote Video Visitation with Inmates.

For best results use Google Chrome as your browser for accessing Inmate Canteen.
Instructions on Inmate Video Visitation:

  • Register or Log in to your account
  • Select the facility where the inmate is located and the inmate you wish to visit.
  • Select the "Video Visit an Inmate" option
  • Follow the prompts on screen to schedule the visit.

    Video Visitation must be done from a computer using Google Chrome and an updated Adobe Flash player. Before starting this process you must make sure that your Adobe Flash player is fully updated and that you are using Google Chrome. First... Set up Flash, then restart your computer and then go to Google Chrome on your desktop or laptop computer and log on to Inmate Canteen.
    Steps Inmate canteen Visitation:
    1. Go to www.inmatecanteen.com on a computer (not supported on mobile devices i.e. tablets, cell phones, etc)
    2. Log in, select your inmate, and select the Video Visit an Inmate option.
    3. You will be required to fill out a form, submit a driver's license picture and a picture of your face. Once submitted, Broadwater County Detention Center will either approve or deny it.
    4. Once approved you will be all set to video visit!
    NOTES: Make sure you are allowing flash player to run in google chrome by selecting the lock icon to left of the browser. Flash Player needs to be set to “allow”. Then you can refresh the page and it should be good to go. If flash player is being blocked you will not be able to take a picture or see any video during the visitation. When you click on the video visitation link on the website, please visit the Audition Room to test your equipment. To find the Audition Room, please click on 'Video Visit an Inmate' and it will be located on the top of your screen. Here you can test and verify that your webcam and microphone are working. We highly recommend a hard line for video visiting, unstable internet can result in poor visit qualities.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Broadwater County Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How to Have Remote Video Visits with an Inmate in Broadwater County

To register and sign up for a remote visitation account with Inmate Canteen to communicate with your Broadwater County Detention Center inmate, follow the instructions below:

  • Register and create an account with Inmate Canteen, or log in if you already have an account.
  • Inmate Canteen has excellent quality video visits between your home device and a video terminal in the inmate's housing area.
  • This is a fee based service.
  • After you are signed in, select Montana, the Broadwater County Detention Center, thn the inmate you wish to visit.
  • Select the Visit option. Follow the prompts on screen to set up a time to visit with your inmate.
  • Direct link to How to set up a Video Visit with Inmate Canteen.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the facility and remotely) in Broadwater County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to Have Remote Video Visits with an Inmate in Broadwater County

To register and sign up for a remote visitation account with Inmate Canteen to communicate with your Broadwater County Detention Center inmate, follow the instructions below:

  • Register and create an account with your Broadwater County inmate using Inmate Canteen.
  • Inmate Canteen has excellent quality video visits between your home device and a video terminal in the inmate's housing area at Broadwater County Detention Center.
  • You can also send and receive secure messages and use them to make and receive phone calls with your Broadwater County inmate.
  • This is a fee based service.

Instructions for Inmate Video Visitation:
- Register or Log in to your account
- Select Broadwater County Detention Center and the inmate you wish to visit.
- Select the "Video Visit an Inmate" option
- Follow the prompts on screen to schedule the visit.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Broadwater County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


 

How to Send a Secure Email Message to an Inmate in Broadwater County

To send a secure email message to an inmate in Broadwater County Detention Center follow these steps:

  • Register with Inmate Canteen to create an account or log in if you already have one.
  • Select Montana, then select Broadwater County Detention Center, and then the inmate you want to send your message to.
  • Add money to your account.
  • Verify your email.
  • Send message.
  • NOTE: All messages between you and your Broadwater County inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Broadwater County Detention Center, the costs, rules, policies and more check out our Secure Messaging Guide for Broadwater County.


 

How Do Inmates in Broadwater County Detention Center Make Phone Calls?

To receive phone calls from inmates in Broadwater County, or to assist them in making phone calls to other people, follow these steps:

  • Broadwater County Detention Center uses the services of Inmate Canteen.
  • Register online, or log in if you already have an account with them. (Note: Chrome works best with this website)
  • Services for Broadwater County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

Instructions on Purchasing Calling Cards or setting up to receive calls from an inmate:

  • Register or Log in to your account
  • Select Montana, then Broadwater County Detention Center, then the inmate you wish to purchase a phone card or calling time for.
  • Select the "Purchase Phone Card for an Inmate" option.
  • Follow the prompts on screen to purchase the phone card for your inmate in Broadwater County.

For all the information regarding phone calls with Broadwater County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Broadwater County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Broadwater County Detention Center follow these steps:

  • Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
  • Select Montana, then Broadwater County Detention Center, and then the inmate you wish to purchase commissary items for.
  • Select the "Purchase Commissary Items" option.
  • Follow the prompts on screen to purchase items for an inmate.
  • Maximum spend is $125.00.
  • NOTE: Broadwater County Detention Center may at times only allow online deposits for your inmate to purchase their own commissary locally. 

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Broadwater County Detention Center, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Broadwater County.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Broadwater County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Broadwater County Detention Center follow these steps:

  • Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
  • Select Montana, then Broadwater County Detention Center, and then the inmate you wish to purchase commissary items for.
  • Select the "Purchase Commissary Items" option.
  • Follow the prompts on screen to purchase items for an inmate.
  • Maximum spend is $125.00.

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Broadwater County Detention Center, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Broadwater County.


 

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