Luna County Detention Center
Luna County Detention Center
Physical Address
1700 4th St. N.E.Deming, NM 88031
Jail Phone Number
575-544-0191Luna County Inmate Search and Booking Information
Find someone in custody in Luna County. Call detention in Deming and ask for the current booking. Tell staff if the arrest occurred in another county, since they may need the originating agency to match the record.
Sierra County has published a detention agreement with Luna County. If the arrest was around Truth or Consequences, confirm placement before assuming the person is in Deming. For a federal border arrest, ask the arresting agency which custody system applies.
Before you visit or send money: Confirm where the person is held and ask for the booking or inmate number. Luna County publishes separate instructions for personal mail through JailATM. Its visit page also explains remote and on-site video visits. Confirm the current address and ID before sending a letter.
Read inmate search answers
Read inmate search answers1. How do I find someone in custody in Luna County?
Call detention in Deming and ask for the current booking. Tell staff if the arrest occurred in another county, since they may need the originating agency to match the record. Write down the facility, booking or inmate number and the time you confirmed custody. Keep any court case number separate.
↑ Back to the question list2. Who can I call to check a booking?
Contact Luna County Detention Center at 1700 Fourth Street NE, Deming. Call 575-546-0191. Start with the full name, date of birth, approximate arrest date and the city or agency involved. If you already have a booking number, give that first. Official contact and facility information.
↑ Back to the question list3. What if the person does not show up?
Check spelling, hyphens, both surnames and the name used at arrest. With a recent arrest, ask whether intake is complete. If the jail has no record, ask the arresting agency where the person was taken and call that facility. A missing entry by itself does not establish a release.
↑ Back to the question list4. How can I find out if they went to another jail?
Sierra County has published a detention agreement with Luna County. If the arrest was around Truth or Consequences, confirm placement before assuming the person is in Deming. For a federal border arrest, ask the arresting agency which custody system applies. Ask when the person arrived or whether they were transferred, and get the receiving jail’s phone number. Call the receiving jail to confirm it accepted the person before arranging a ride, mailing anything or depositing money.
↑ Back to the question list5. Can I see a booking photo or mugshot?
If a booking record has a photo, compare the booking date and identifying details with what you know. If there is no photo, ask the facility’s records office whether photos are available and what request it accepts. A booking record shows an arrest or intake. The court record is where to check how a charge was resolved.
↑ Back to the question list6. How do I check for an active warrant?
Contact the agency or court that may have issued the warrant. Give the person’s full name and the case number if you have it. The New Mexico Courts public case search can help identify a case and its court, but a missing entry or an old jail listing cannot confirm whether a warrant is active.
↑ Back to the question list7. Where can I see the charges and next court date?
Write down the charge names and any case number you find in the booking record. Search New Mexico Courts public case search and call the clerk listed for that case to confirm the hearing time, courthouse and any public access instructions. For local court contacts, see the JailExchange court guide.
↑ Back to the question list8. Who can tell me whether bond was set or when they will be released?
For a local criminal case, confirm the latest release order with the court and ask the housing jail how it processes the order. A payment can still leave a separate hold to resolve, so ask about pickup before driving. Use the JailExchange bail guide for local contacts and procedures.
↑ Back to the question list9. Can I get a release or transfer notification?
Check New Mexico VINE or call 877-551-8463. If you can locate the record, follow the enrollment steps and keep your contact information current. If the service cannot find the person, ask the holding agency about its custody updates and victim notification process.
↑ Back to the question list10. How can I talk to someone in custody?
Ask the confirmed facility which phone service it uses and whether the person needs your number on an approved list. Ask how they can place an outgoing call. If a call is blocked, confirm the facility and account type before buying more credit. Ask counsel how to arrange a confidential legal call.
↑ Back to the question list11. How can I set up a visit?
Luna County publishes separate instructions for personal mail through JailATM. Its visit page also explains remote and on-site video visits. Confirm the current address and ID before sending a letter. Ask whether you need an appointment, photo ID, visitor approval or special paperwork to bring a child. Confirm the exact address and visit type before leaving home.
↑ Back to the question list12. Where do I send letters or photographs?
Ask for the personal-mail address and the exact format for the person’s name, ID and return address. Some facilities use a separate mail processor. Ask what photographs, cards or other enclosures they accept before sending anything.
↑ Back to the question list13. How do I send money to the right account?
Use the vendor linked by the confirmed facility. Match the facility name, person and ID before paying. Commissary, phone credit and court bond can go through separate systems. If they have moved, check the new facility’s instructions before using the old account.
↑ Back to the question list14. Who do I contact with an urgent health or safety concern?
Call the facility holding the person and ask for the shift supervisor or medical unit. Give the full name, booking number and the specific concern, including any time-sensitive medication. Staff may be able to take the information even if they cannot discuss treatment with you.
↑ Back to the question list15. How do I search state prison, federal or immigration custody?
The New Mexico Corrections Department offender search covers state prison and supervision records. Check the listed status and location. For federal prison custody use the Federal Bureau of Prisons locator. For a recent federal arrest without a locator result, ask the arresting agency or counsel which facility is holding the person. For immigration detention, use the ICE Online Detainee Locator with the A-number and country of birth, or the name and country of birth. For a tribal arrest or a child’s arrest, ask the arresting agency directly about the correct facility and records process.
↑ Back to the question listLuna County bail and bond: Deming and Columbus
Arrests in Deming, Columbus and along I-10 lead to the Luna County Detention Center in Deming, 575-546-0191.
Call Luna County Detention at 575-546-0191 to confirm custody before arranging bond or pickup. See the Luna County Inmate Search for the booking steps.
Before paying, ask the court or jail which release order applies and where payment is accepted.
1. How large is the Deming jail?
Built in 2000, it can hold up to 610 people. Officers watch inmates through glass walls rather than bars (Luna County).
2. Does Deming set bail by the charge?
That practice is illegal in New Mexico (Rule 5-401, part E). A minor charge may mean the person walks out on a written promise; family violence and DWI cases must see a judge (Rule 6-408).
3. How soon will a judge see the case?
Two days for probable cause (Rule 6-203). The release hearing follows by day 3 (Rule 5-401).
4. Will there be a money bond?
Only if the judge writes reasons. The first step is a 10% cash deposit; property and full bonds come after (Rule 5-401). If you use a bondsman, confirm the license (insurance office).
5. Can Luna County deny bail?
For felonies, after a detention hearing the state requests and wins (N.M. Const.; Rule 5-409). A safe person can't be kept just because they're broke.
6. Where is court in Deming?
Magistrate court: 912 S. Silver St., 575-546-9321 (court list). The Sixth Judicial District hears felonies (NMSA 34-6-1).
7. Is a free lawyer available in Deming?
Luna lacks a defender office, so ask for a lawyer in magistrate or district court (LOPD).
8. What about tribal matters?
The Fort Sill Apache Tribe keeps an office at 20885 Frontage Road, Deming, 575-694-2293 (Tribal-State Consortium). Tribal courts set their own release rules.
9. Where are juveniles and federal cases sent?
Anyone under 18 is handled through the Children's Code (NMSA 32A-2-13), usually to the certified center in Las Cruces if held (CYFD). Federal charges are heard in Las Cruces, 575-528-1400 (federal court list).
10. Which number gives the bond amount?
Call the Deming jail at 575-546-0191.
Luna County bail contacts
- Jail
- Deming; 575-546-0191
- Magistrate court
- 575-546-9321
- Inmate search
- Luna County Inmate Search
Luna County Detention Center ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
1700 4th St. N.E.
Deming, NM 88031
575-544-0191
Schedule Video Visits online with Securus
- On-site Visits are free.
- Visits are 30 minutes.
- Visitation schedule subject to change.
- Visits are limited to one visit per day, with a limit of two (2) adult visitors per visit.
- All visits must be made at least 24 hours in advance.
ON SITE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
| SATURDAY | 8:00 AM - 11:00 AM 1:00 PM - 4:00 PM |
Luna County Detention Center REMOTE (at home) VIDEO VISITATION SCHEDULE
Schedule Video Visits online with Securus
- All visits must be scheduled at least 24 hours in advance.
- Remote visits are charged a fee of $5.95 for a 30 minute visit.
- Visitation Schedule subject to change.
REMOTE VISITATION SCHEDULE
| DAY | TIME |
| MONDAY | 8:00 AM - 11:00 AM 1:00 PM - 5:00 PM 7:00 PM - 9:45 PM |
| TUESDAY | 8:00 AM - 11:00 AM 1:00 PM - 5:00 PM 7:00 PM - 9:45 PM |
| WEDNESDAY | 8:00 AM - 11:00 AM 1:00 PM - 5:00 PM 7:00 PM - 9:45 PM |
| THURSDAY | 8:00 AM - 11:00 AM 1:00 PM - 5:00 PM 7:00 PM - 9:45 PM |
| FRIDAY | 8:00 AM - 11:00 AM 1:00 PM - 5:00 PM 7:00 PM - 9:45 PM |
Attorneys have access to their clients during the following times:
9:00 AM - 10:00 PM
- Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
- Attorneys may call 575-544-0191 for questions or appointments.
Securus Video Connect allows families to conduct scheduled face-to-face video visits with incarcerated loved ones from home. Using a computer with a webcam or the Securus mobile app, visitors can join live video sessions without traveling to the facility or waiting in jail visitor lobbies.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit securustech.online or open the Securus mobile app.
- Register your account and upload a clear photograph of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email confirmation indicating that facility administration has granted visitor approval.
- Select Schedule a Visit, choose your detention facility, and select the inmate.
- Browse the available schedule calendar, select an open 20- or 30-minute time slot, and pay the fee using a credit or debit card.
- Log into the website or app 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives an alert on their housing unit video kiosk or personal tablet. At the scheduled time, they log in with their PIN and sit in front of the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Securus Video Connect, Securus and its subsidiary JPay offer several other communication, financial, and visitation services:
- AdvanceConnect Prepaid Calling: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Direct Bill Phone Calling: Establish an invoiced monthly billing account for qualified residential landlines.
• Learn more on our website: Direct Bill Phone Calling Guide | • Visit official vendor page: Securus Direct Bill - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic letters, photos, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Luna County Criminal Court: From Arrest to Verdict
Luna County lies on the Mexican border in southwest New Mexico. Deming is the county seat, and the village of Columbus sits next to a port of entry.
Deming holds both state criminal courts.
Luna is part of the Sixth Judicial District, with Grant and Hidalgo Counties.
1. My family member was picked up in Deming. What happens next?
- Luna County Magistrate Court, 912 S. Silver St., Deming, NM 88030: (575) 546-9321
- Sixth Judicial District Court, Luna County, 855 S. Platinum Ave., Deming: (575) 546-9611, ext. 0
- Sixth Judicial District Attorney, Luna County office, 1110 S. Florida, Deming: (575) 546-6526
- Deming Municipal Court: (575) 544-9240; Columbus Municipal Court: (575) 531-2801
Look the person up through the Luna County Inmate Search to confirm they were booked at the county detention center. A person held without a warrant is owed a judge's decision on probable cause inside of 48 hours. Then comes the first appearance before the Luna County magistrate, who covers the charge, appointed counsel and release.
↑ Back to the question list
2. What cases go to the Luna County Magistrate Court?
This court tries misdemeanors charged under state law: DWI, battery, minor theft, and similar charges. Defendants may choose a judge trial or a six-person jury. The court also opens every felony case in the county. Tickets under Deming or Columbus city law are heard by each town's own municipal court.
↑ Back to the question list
3. Can a person be held without bond while the case is pending?
For a felony, the prosecutor may ask the district court for an order of pretrial detention. Under the 2016 change to the state constitution's bail section, the judge holds a hearing beginning within five days, and the state must offer clear and convincing evidence that no conditions could protect the public. If that standard isn't met, the judge sets conditions instead, and a bond can't be set so high that a person who isn't dangerous stays jailed only because of poverty.
↑ Back to the question list
4. What happens between a felony charge and trial in Luna County?
The district attorney either asks a grand jury to indict or asks a magistrate to bind it over at a preliminary hearing; that hearing comes within 10 days for anyone in custody or 60 days for anyone out. Next is arraignment in the district court on Platinum Avenue, followed by discovery, motions, and plea talks. If no deal is reached, a jury trial is set.
↑ Back to the question list
5. How do people in Luna County get appointed counsel?
Because no office of the Law Offices of the Public Defender is listed for the Sixth District, the agency directs people to apply at the court handling their case. When someone qualifies financially, a contract defense lawyer is appointed.
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6. What sentences are possible, and how does an appeal work?
A felony jury is 12 people. Basic terms under state law grow with the degree of the felony, starting at 18 months and reaching 18 years for first-degree crimes, while a capital felony means life in prison. Misdemeanors are capped at 364 days. To challenge a magistrate verdict, a defendant files with the district court within 15 days and gets a new trial. A district court conviction is challenged in the New Mexico Court of Appeals, where the notice is due in 30 days.
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7. Why are so many Luna County arrests federal cases?
Immigration offenses and drug smuggling across the border are federal crimes, and Border Patrol makes many arrests in the county. These cases are heard by the U.S. District Court for the District of New Mexico, usually at 100 N. Church St. in Las Cruces, (575) 528-1400.
↑ Back to the question list
8. Where can I search Luna County court records?
Search New Mexico Courts Case Lookup by name or case number. State magistrate and district court records are listed, but federal ones aren't.
↑ Back to the question list
9. Who do I call to verify a Luna County court date?
For magistrate cases, call (575) 546-9321. For district court felony cases, call (575) 546-9611, ext. 0. Nothing on this page is legal advice.
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Access Securepak is an authorized correctional commissary care-package program that allows families to purchase customized food, snack, hygiene, apparel, and electronics packages sent directly to an incarcerated loved one. Every package is custom-packed to meet the strict security regulations of the specific jail or state prison.
Important: Delivery Schedules and Package Quotas
Jail package guidelines are not uniform across detention centers. Some facilities permit orders year-round, while others restrict deliveries to quarterly cycles or strict weekly deadlines that you should confirm with the facility directly. If you delay setting up your account, you risk missing the upcoming delivery cutoff, leaving your loved one waiting an extra cycle for fresh food, warm thermals, or personal toiletries.
Step-by-Step Instructions to Register and Access Service
- Visit the official Access Securepak online store at www.accesscatalog.com.
- Select the state and the specific jail or correctional institution from the dropdown menu.
- Enter the inmate's legal last name and inmate ID to verify their active housing and package eligibility.
- Browse the catalog of approved meats, cheeses, ramen soups, cookies, toiletries, and clothing.
- Add items to your cart up to the facility's maximum weight or dollar limit (usually $50 to $125 per order).
- Check out using your debit or credit card and save the order confirmation tracking number.
What the Inmate Needs to Do
The inmate does not need to order anything themselves. Securepak ships the sealed package directly to the correctional facility's commissary warehouse. Jail staff inspect the box and deliver it to the inmate during regular pod commissary distribution, where the inmate signs for the package.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-800-546-6283
Support Hours: Monday – Friday, 8:30 AM – 11:30 PM EST; Saturday, 11:00 AM – 5:00 PM EST
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Securepak (Commissary & Gift Packages), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Inmate Trust Money Deposits: Send cash directly to their personal account so they can buy items independently.
• Learn more on our website: Inmate Trust Money Deposits Guide | • Visit official vendor page: Access Corrections / Keefe Group Inmate Trust Money Deposits - Digital Messaging & Photos: Send fast electronic letters and digital pictures to their tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos
Buy Commissary for an Inmate in the Luna County Detention Center
Luna County Detention Center Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate
Luna County Detention Center allows inmates to purchase commissary. Ask the jail what its commissary sells; snacks and hygiene items are common.
You can buy commissary for an inmate using an online service called Access Securepak.
Call the facility at 575-544-0191 to ask whether there is a limit on how much an inmate can spend on commissary.
Access Securepak's site shows whether friends and family can order commissary for an inmate at this jail.
Scroll down for information on the Luna County Detention Center's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate.
You can also go to our Inmate Money page for information on how to send money to an inmate.
Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.
Important: Inmate Banking Policies Vary by Facility
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Access Service
- Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
- Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
- Select the state and the exact detention facility or county jail where the inmate is currently housed.
- Add the inmate as a contact and confirm their identity from the facility roster.
- Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
- Save and print your transaction confirmation number for verification.
What the Inmate Needs to Do
The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-866-345-1884
Support Hours: 24/7/365
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Digital Messaging & Photos: Send digital letters and pictures straight to the inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos - Commissary Care Packages: Order pre-approved food boxes, thermal clothes, and snack bundles directly to the jail.
• Learn more on our website: Commissary Care Packages Guide | • Visit official vendor page: Access Corrections / Keefe Group Commissary Care Packages
Deposit Money for an Inmate in the Luna County Detention Center
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Luna County Detention Center use Access Corrections.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 866-345-1884.
3. Some jails have an Access Corrections kiosk for cash or card deposits. Call the Luna County Detention Center to ask whether it has one and where it is.
4. Access Corrections also has Kiosk machines that you can find in check cashing stores and retail outlets across the country.
5. The Luna County Detention Center may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 575-544-0191.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
6. To ask whether the Luna County Detention Center takes deposits in person, and when, call 575-544-0191.
Since August 11, 2025, the Luna County Detention Center in Deming no longer takes personal mail at the jail. Letters for detainees go to a mail-scanning service, where they are opened, scanned and delivered to the detainee digitally. Personal mail sent straight to the jail on 4th Street is returned to you. The county made the switch because drugs can be soaked into paper, dried and mailed in without anyone noticing.
Personal letters (scanned):
Inmate's Full Name & Inmate ID#
Luna County Detention Center, NM
JailATM.com
P.O. Box 16120
Jonesboro, AR 72401
Legal mail, books, magazines and newspapers (to the jail):
Inmate's Full Name & Inmate ID#
Luna County Detention Center
1700 E 4th St.
Deming, NM 88030
- Addressing a letter: Write the detainee's full name and their ID number in the address, and your own name and address in the top left corner.
- Lawyers: Legal mail must be mailed directly to the jail by a licensed attorney of record. The attorney's or law firm's name goes on it along with the detainee's name and ID number.
- People who can't write: Victims of the detainee's crime, current or former detainees, people on parole or probation, co-defendants, current or former jail staff, contractors and volunteers, and anyone with an active protection order against the detainee.
- Ink and paper: Blue or black ink. No markers, crayons, colored ink, lipstick or perfume, and nothing drawn on the envelope.
- Greeting cards: A flat, plain card with no music chip is acceptable.
- Publications: Books, newspapers and magazines must be new and mailed by the publisher, or by a store for books, to the jail. Paperbacks only. Violent, pornographic or adult material is thrown out or taken.
- Packages and stamps: The Deming jail takes packages only from its commissary provider, and loose stamps sent by family are refused.
- Electronic messages: You can send electronic messages with .jpg, .jpeg or .png photos. They must follow the same rules as paper mail, staff review them, and rejected ones are not refunded.
Securus AdvanceConnect is a prepaid calling account that links directly to your mobile phone or landline number, allowing you to receive outbound calls from an incarcerated individual. Because correctional phone systems never allow incoming calls, funding an AdvanceConnect balance ensures calls are accepted immediately without being blocked by cell carriers.
Important: Mobile Networks Block Inmate Calls Without Prepaid Funds
Correctional facilities do not allow collect billing to cell phones, and mobile carriers automatically block incoming collect calls from detention centers. While some residential landlines may allow direct billing, mobile phones and VoIP services require an active prepaid AdvanceConnect balance, which you can verify with your phone provider. If you do not register online and fund your account right away, your loved one will hear an automated error message stating that your number cannot accept calls.
Step-by-Step Instructions to Register and Fund AdvanceConnect
- Go to securustech.online or open the Securus mobile app.
- Select Sign Up and create your account using your 10-digit telephone number and email address.
- Search for your facility by state and agency name, then add the inmate using their full legal name or booking ID.
- Select AdvanceConnect under calling accounts.
- Choose your deposit amount, review convenience and transaction fees, and enter your credit or debit card billing details.
- Authorize payment and confirm that your mobile phone allows calls from automated or unknown correctional numbers.
What the Inmate Needs to Do
The inmate picks up any dayroom phone or logs onto their handheld tablet, dials your 10-digit number, and enters their assigned PIN. The automated system verifies that your AdvanceConnect account has an active balance and connects the call. All calls are subject to recording and monitoring by facility staff.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to AdvanceConnect Prepaid Calling, Securus Technologies and its subsidiary JPay provide several other communication, financial, and visitation services:
- Direct Bill Phone Calling: Establish a monthly billed calling account for verified landline numbers.
• Learn more on our website: Direct Bill Phone Calling Guide | • Visit official vendor page: Securus Direct Bill - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic messages, photo attachments, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Securus Direct Bill is an invoiced telephone calling service designed for approved residential landlines, law offices, and commercial businesses. Instead of prepaying funds in advance, calls received from an incarcerated individual are billed directly to your account on a monthly itemized billing invoice.
Important: Direct Bill Requires Credit Approval and Qualifying Lines
Direct Bill is not available for mobile cell phones, internet VoIP numbers, or customers with poor or unestablished telephone credit history. Correctional facilities enforce strict telecommunications billing rules, which you can verify by calling Securus customer care. If your line does not meet credit approval standards, you must open an AdvanceConnect prepaid account instead to receive incoming calls from your loved one.
Step-by-Step Instructions to Set Up a Direct Bill Account
- Contact Securus customer service at 1-800-844-6591 or submit an application via securustech.net.
- Provide your billing name, service address, and qualifying residential or business landline telephone number.
- Submit to a standard credit evaluation performed by Securus to determine billing eligibility.
- Establish your authorized monthly credit limit upon approval.
- When your phone rings with a call from the detention center, follow the recorded operator instructions and press the requested key to accept charges.
- Pay your monthly billing invoice online, by phone, or through the mail.
What the Inmate Needs to Do
The inmate dials your phone number from any dayroom telephone and keys in their assigned PIN. The automated system verifies that your account is in good standing and has not exceeded its monthly spending ceiling before connecting the call. All non-privileged conversations are recorded and monitored.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Direct Bill Calling, Securus and its subsidiary JPay offer several other communication, financial, and visitation services:
- AdvanceConnect Prepaid Calling: Fund a prepaid calling account tied to your mobile phone number.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Trust & Canteen): Send money directly into an inmate's jail trust account for commissary store purchases.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers - JPay Email Messaging & Photos: Send electronic letters, photos, and VideoGrams directly to their tablet or kiosk.
• Learn more on our website: Email Messaging Guide | • Visit official vendor page: JPay Email Services
Securus eMessaging provides a digital messaging service that allows family members to send electronic letters, digital photos, and eCards directly to an incarcerated loved one via handheld tablets and housing unit kiosks. Messages are screened electronically, delivering communication within hours instead of waiting days for postal mail delivery.
Important: Physical Mail Bans and Stamp Requirements Vary
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional systems. While some jails continue to accept handwritten letters, many facilities have transitioned entirely to electronic messaging or digital mail scanning, which you can verify by checking facility rules. If you do not register online and purchase eMessaging stamps right away, your loved one may face lengthy periods without direct written contact from family.
Step-by-Step Instructions to Register and Send eMessages
- Go to securustech.online or open the Securus mobile app.
- Sign into your verified profile or create an account with your email and phone number.
- Select eMessaging from your service dashboard.
- Link the inmate to your account by selecting the facility and entering their legal name or booking ID.
- Purchase an eMessaging stamp book using a debit or credit card.
- Type your message in the editor, attach photos or eCards if permitted, and optionally include a prepaid reply stamp.
- Submit your message to the facility's screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by correctional staff before delivery. Once approved, the message arrives in the inmate's inbox on their assigned Securus tablet or housing unit kiosk. The inmate opens the message, views attached photos, and drafts an electronic reply using their available stamp balance.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to eMessaging, Securus provides calling, video visitation, and trust money services:
- AdvanceConnect Prepaid Calling: Prepay for phone calling credits so your loved one can call your mobile phone directly.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Partner Trust Transfers): Send money directly into an inmate's jail trust account for commissary shopping.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers
Securus Technologies (Aventiv) deploys secure, corrections-grade community tablets to incarcerated individuals across state prison systems and county jails. Operating over a private, encrypted facility network, these devices provide access to digital messaging (eMessaging), phone calls, educational courses, job search tools, eBooks, podcasts, and streaming music directly from housing units.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Support and Fund Securus Tablets
- Verify that Securus handheld tablets are deployed at your loved one's specific facility.
- Log into your account at securustech.online or launch the Securus mobile app.
- Ensure the inmate is linked to your contact list using their legal name and booking ID number.
- Purchase eMessaging Stamps for digital messaging, fund an AdvanceConnect account for phone calls, or deposit funds into their Inmate Debit account for music and media.
- Review all transaction charges, complete payment with a credit or debit card, and save your confirmation receipt.
- Notify your loved one that funds have posted so they can access their media and communication apps.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their facility PIN or biometric verification. They can access free rehabilitative and educational materials at no charge, or open communication and media applications to draft messages, place phone calls, or stream music using available balances. Devices are docked during quiet hours and shift changes for secure recharging and data synchronization.
Official Provider: Securus Technologies Official Website
Customer Service Telephone: 1-800-844-6591
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by Securus Technologies
In addition to Tablet Services, Securus provides calling, messaging, video visitation, and trust money transfers:
- eMessaging & Digital Mail: Send electronic messages, photo attachments, and eCards directly to an inmate's tablet.
• Learn more on our website: eMessaging Guide | • Visit official vendor page: Securus eMessaging - AdvanceConnect Prepaid Calling: Prepay for phone calling credits so your loved one can call your telephone directly.
• Learn more on our website: AdvanceConnect Calling Guide | • Visit official vendor page: Securus AdvanceConnect - Securus Video Connect: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: Securus Video Connect - JPay Money Deposits (Partner Trust Transfers): Send money directly into an inmate's jail trust account for commissary shopping.
• Learn more on our website: Money Deposits Guide | • Visit official vendor page: JPay Money Transfers
Nearby counties
- Jail (Main): 575-544-0191
- Police: 575-546-3012
- Sheriff: 575-546-2655
The Luna County Detention Center serves the following cities and towns of Luna County: Columbus, Deming and Hurley.