Otero County Prison Facility (federal) Inmate Commissary

Otero County Prison Facility (federal)

10 McGregor Range Road
Chaparral, NM 88081



How to Send a Secure Email Message to an Inmate in Otero County

To send a secure email message to an inmate in Otero County Prison Facility (federal) follow these steps:

  • Register with Access Corrections by creating an account.
  • Select New Mexico, then select Otero County Prison Facility (federal), and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Otero County Prison Facility (federal) check out our Secure Messaging Guide for Otero County.


How Do Inmates in Otero County Prison Facility (federal) Make Phone Calls?

To receive phone calls from inmates in Otero County, or to assist them in making phone calls to other people, follow these steps:

  • Otero County Prison Facility (federal) uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Otero County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Otero County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Otero County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


How to visit an inmate in Otero County New Mexico using Video Visitation or visiting an inmate at the jail

To visit an inmate in Otero County follow these steps:

  • In addition to visiting inmates at the jail, Otero County Prison Facility (federal) uses a video visitation service called IC Solutions.
  • In order to visit with your inmate online or at the Otero County Jail Video Kiosk, you must first register with IC Solutions.
  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Otero County Prison Facility (federal).
  • Then select your Otero County Inmate.
  • Then fund your account using either a Visa, Mastercard credit or debit card.
  • Lastly, schedule a visit.
  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Otero County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.