Otero County Prison Facility (federal) Sending Money

Otero County Prison Facility (federal)

Address:
10 McGregor Range Road
Chaparral, NM 88081

Phone:

575-443-2945

Otero County Prison Facility (federal) Sending Money

The information below provides complete instructions regarding the Otero County Prison Facility (federal):

  • Inmate Accounts and Deposits,
  • Commissary Information,
  • Depositing Money Online,
  • Mailing Inmate Money, or
  • Sending Care Packages 
  • Special Jail Fees

Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.

How to Put Money on an Inmate Account in the Otero County Prison Facility (federal)

There are usually four options for putting money on an inmate's books:
Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Otero County Prison Facility (federal) and others often use a private company to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Call Otero County Prison Facility (federal) at 575-443-2945 to confirm the address to send the money order to and how they want it made out.
Failure to do this properly will delay your inmate getting his account credited and may require you to have to resubmit a second money order.
Call 575-443-2945 to ask facility personnel who to make the money order out to, and where to send it.
Option 4 - Make an Inmate Deposit over the Phone
Most of the online companies that provide deposit services will accept deposits over the phone with a debit or credit card.
To do this you will need the inmate's offender # (inmate ID #) and full legal name.

Inmate Care Packages

Some jails have contract agreements with third party Commissary companies that ship predetermined Care Packages of candy and snacks.

These can be ordered by you online and are delivered directly to the inmate.

What can an Inmate Purchase through Commissary?

People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through a jail's commissary.

The Otero County Prison Facility (federal) Commissary Instructions and Information can be found here or here. If you need more information contact the jail by calling 575-443-2945.

Who Can Put Money in an Inmate's Account?

Anybody can contribute to an inmate's books or commissary fund as long as there isn't a no-contact order in place.

Because of the ability for family members and friends to deposit money online using a credit or debit card, jail inmates can now receive funds from anywhere in the world.

WHY DOES AN INMATE NEED MONEY IN THEIR ACCOUNT AT THE Otero County Prison Facility (federal)?

Since inmates are not allowed to possess cash money while in custody in the Otero County Prison Facility (federal), the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.

Commissary funds allow inmates to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.

Inmates can use money from their account to purchase phone time credits or prepaid phone cards in order to make outside phone calls to friends and family members.

Many jails also allow an inmate to bail himself out of jail if he has the funds in his account. The bail amount is typically 10-15% of the bond amount set by the court.

Inmate accounts are also used to pay the co-payment for medication and visits to the jail's medical clinic should they become ill.

Medical Copays, Jail Fees and other Inmate Expenses

Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.

Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.

A quick call to the Otero County Prison Facility (federal) at 575-443-2945 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.

Online you can find the medical fee information by going here, Other Otero County Prison Facility (federal) fees can be determined by going here or calling 575-443-2945.

Important Tips

Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.

Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.

If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Otero County Prison Facility (federal) and ask to investigate. If an inmate is being targeted, most jails will intervene and have the victim placed in protective custody, away from the general population.

Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.

Click here to view the jail website for additional information.

How to Send a Secure Email Message to an Inmate in Otero County

To send a secure email message to an inmate in Otero County Prison Facility (federal) follow these steps:

  • Register with Access Corrections by creating an account.
  • Select New Mexico, then select Otero County Prison Facility (federal), and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Otero County Prison Facility (federal) check out our Secure Messaging Guide for Otero County.


 

How Do Inmates in Otero County Prison Facility (federal) Make Phone Calls?

To receive phone calls from inmates in Otero County, or to assist them in making phone calls to other people, follow these steps:

  • Otero County Prison Facility (federal) uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Otero County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Otero County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Otero County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to visit an inmate in Otero County New Mexico using Video Visitation or visiting an inmate at the jail

To visit an inmate in Otero County follow these steps:

  • In addition to visiting inmates at the jail, Otero County Prison Facility (federal) uses a video visitation service called IC Solutions.
  • In order to visit with your inmate online or at the Otero County Jail Video Kiosk, you must first register with IC Solutions.
  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Otero County Prison Facility (federal).
  • Then select your Otero County Inmate.
  • Then fund your account using either a Visa, Mastercard credit or debit card.
  • Lastly, schedule a visit.
  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Otero County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.