Address:
County Road 49
PO Box 245
Estancia, NM 87016
Phone:
505-384-2711
The information below provides complete instructions regarding the Torrance County Detention Center:
Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.
Torrance County Detention Center staff announced today that deposits for inmates must either be made online, by telephone, by using the Kiosk in their lobby or by sending postal money orders or bank cashier checks to the following address:
County Road 49
PO Box 245
Estancia, NM 87016
or
County Road 49
PO Box 245
Estancia, NM 87016
Instructions on how inmate deposits can be made online or by telephone can be found by scrolling down this page.
In certain circumstances, cash may still be accepted by jail personnel during 9:00AM and 4:00PM, Monday thru Friday, or when you come to the facility for visitation. Call 505-384-2711 if you have any questions.
Complete information is listed on this page. Failure to follow instructions will result in your payment not being credited properly, or being returned to you.
Torrance County Detention Center uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
Occasionally, it may take up to 72 hours for funds to be active on an inmate Trust & Commissary account, however most people experience deposits are available immediately.
How to Put Money on an Inmate Account in the Torrance County Detention Center
There are usually four options for putting money on an inmate's books:
Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Torrance County Detention Center and others often use a private company to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Call Torrance County Detention Center at 505-384-2711 to confirm the address to send the money order to and how they want it made out.
Failure to do this properly will delay your inmate getting his account credited and may require you to have to resubmit a second money order.
Call 505-384-2711 to ask facility personnel who to make the money order out to, and where to send it.
Option 4 - Make an Inmate Deposit over the Phone
Most of the online companies that provide deposit services will accept deposits over the phone with a debit or credit card.
To do this you will need the inmate's offender # (inmate ID #) and full legal name.
Inmate Care Packages
Torrance County Detention Center may have contracted with a third party Commissary care package company that ships predetermined Care Packages of candy and snacks.
These can be ordered by you online and are delivered directly to the inmate. Call 505-384-2711 to confirm if you don't see the information on this page.
What can an Inmate Purchase through Commissary?
People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through this jail's commissary.
The Torrance County Detention Center Commissary Instructions and Information can be found on this page. If you need more information contact the jail by calling 505-384-2711.
Who Can Put Money in an Inmate's Account?
Anybody can contribute to an inmate's books or commissary fund as long as there isn't a no-contact order in place.
Because of the ability for family members and friends to deposit money online using a credit or debit card, jail inmates can now receive funds from anywhere in the world.
WHY DOES AN INMATE NEED MONEY IN THEIR ACCOUNT AT THE Torrance County Detention Center?
Since inmates are not allowed to possess cash money while in custody in the Torrance County Detention Center, the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.
Commissary funds allow inmates to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.
Inmates can use money from their account to purchase phone time credits or prepaid phone cards in order to make outside phone calls to friends and family members.
Many jails also allow an inmate to bail himself out of jail if he has the funds in his account. The bail amount is typically 10-15% of the bond amount set by the court.
Inmate accounts are also used to pay the co-payment for medication and visits to the jail's medical clinic should they become ill.
Medical Copays, Jail Fees and other Inmate Expenses
Many jails debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.
Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have after things are deducted.
A quick call to the Torrance County Detention Center at 505-384-2711 will let you know how much is deducted from the books for each fee related to medical issues or other jail expenses.
Important Tips
Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.
Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.
If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Torrance County Detention Center and ask to investigate. If an inmate is being targeted, most jails will intervene and have the victim placed in protective custody, away from the general population.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
To Bail out or Post Bond for an Inmate in Torrance County Detention Center follow these steps:
For complete Instructions on How to Bail or Bond an Inmate in Torrance County Detention Center, check out our Inmate Bail page.
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
Torrance County Detention Center uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Torrance County Detention Center inmate's account for communication services, check out our Send Money page.
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Torrance County Detention Center inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
To mail or email an inmate in Torrance County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Torrance County Detention Center,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Torrance County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
To visit an inmate in Torrance County, whether by video or in person 'at the jail', follow these steps:
Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Torrance County remote video inmate visitation can be done using the services of GettingOut.
There are three ways to remotely visit your inmate in Torrance County Detention Center:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.
To remotely visit an inmate in Torrance County follow these steps:
1. Start by confirming that Torrance County Detention Center's Video Visitation is working correctly by looking up Torrance County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Torrance County Detention Center, and then the inmate you wish to communicate with.
Other Torrance County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits
Customer Service
If you have any questions about the Torrance County Detention Center Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions
* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Torrance County, can be found on our Visit Inmate Page.
Torrance County Detention Center Phone: 505-384-2711
To receive phone calls from inmates in Torrance County, or to assist them in making phone calls to other people, follow these steps:
1. Start by confirming that Torrance County Detention Center has the phone service you need to communicate with your inmate by the facility lookup here.
2. In the meantime, you can create an account here for GettingOut.
3. Then add funds to your account. This account can be controlled by just you, or by both you and your inmate.
4. Last, select Torrance County Detention Center, and then the inmate you wish to communicate with.
Torrance County Services that are provided by GettingOut, a GTL company:
- Phone Calls & Voicemail
- Video Visits (from home or jail lobby)
- Email & Photo Sharing
- Tablet Rental
- Deposits
Phone & Voicemail Fees
1. GettingOut charges $0.25 per minute for all phone calls, prepaid or collect, within New Mexico.
2. Prepaid calls between New Mexico and other states costs $0.21 per minute. International calls are $0.95 per minute.
3. There is a fee of $3.00 every time you add money to your account online, and it costs $5.95 if you add funds over the phone with a live agent.
4. You can also leave an inmate a short voice message for a flat fee of $1.25.
Note: Rates are subject to change.
Types of Phone Calls
Collect Calls
Collect calls allow you to accept and pay for calls to your land line (only) phone account. This means that if you accept your call from your inmate, all the charges for that call will then be billed to your land line phone account and will show up and be listed on your next local phone bill. Additional fees, costs, restrictions may apply.
Prepaid calls (Direct Calls)
With Prepaid Calls you can set up your account so that the inmate can only call you and/or you can just deposit money in their account and they can purchase prepaid phone cards through their commissary and call whoever they choose, provided the Torrance County Detention Center approves of the phone number.
Quick Connect
Quick connect is an alternative to collect calls. It allows you to quickly pay for a phone call with your credit card. When your inmate calls you, follow the instructions from the automated voice system to pay for that one phone call, directly billed to your card.
Customer Service
If you have any questions about the Torrance County Detention Center GettingOut phone services, you can call them at 866-516-0115.
* All the information you need to understand making and receiving phone calls with inmates in Torrance County, can be found on our Inmate Phone Page.
