Monroe County Jail COVID-19 Coronavirus Visitation Policy

Monroe County Jail

Address:
130 Plymouth Ave. South
Rochester, NY 14614

Phone:

(585) 753-4055

New Visitation Policies in Monroe County Jail Due to COVID-19 Coronavirus

Because of concerns for the safety and wellness of both staff and inmates at the Monroe County Jail in Rochester, New York, contact visits of any type may be suspended.

Approved Non-contact visits with family, friends and the inmate’s lawyers may still be allowed when at-home or onsite video visitation is not available, however given that new guidelines are changing daily please check the visitation page or call (585) 753-4055 for updates.

Video Visitation at Monroe County Jail

At-home and onsite video visitation guidelines for Monroe County Jail, when this service is available, can be found by going to the visitation information page.

We highly recommend that you call (585) 753-4055 first for any changes due to staff shortages or other unforeseen circumstances, including whether your inmate has become ill and is unable to be in the general population where video kiosks are available.

How Long Will These Changes Last?

Experts in the study of the COVID-19 are anticipating that spread of the virus will be a ongoing concern for Monroe County, the state of New York and the entire United States until well into 2022 and maybe even beyond. We are witnessing the virus becoming more contagious, but less deadly over time. Many people think that the 'more contagious, but less deadly' Omicron variant will infect so many people that a higher level of natural immunity for the majority of Americans will be the end result.

Will the Inmates in Monroe County Jail Be Safe from Getting Sick With COVID-19 Coronavirus?

Whether the inmates are safe from contracting the coronavirus depends entirely on two things:

  1. The Virus being introduced into the facility by a staff member or inmate who is unaware that they have it.
  2. How easily it spreads.

At this stage most people who get the coronavirus show very few symptoms beyond what you might experience with a bad cold or a mild case of the common flu. In fact, the Omicron variant is turning out to be less deadly than the common flu we experience every year.

Studies that have been done are showing that the hardest hit are those 60 years of age and older, those with pre-existing medical issues like diabetes, leukemia or obese individuals. Young men and women rarely become very ill, and when they do, seem to recover quickly.

Monroe County Jail is encouraging inmates to practice ‘social distancing’, which means staying as far apart as possible. In addition, our staff is advising inmates to avoid shaking hands, washing their hands often, not touching their face, nose, mouth or eyes, and refraining from touching ‘common areas’ throughout the facility.

Given the close proximity of inmates and staff to each other in this lockup, it is going to be very difficult to prevent the spread of coronavirus once it is introduced into the facility as the virus can spread via the microscopic vapor that we release every time we speak, cough or sneeze.

We will continuously update this page as the spread of this virus accelerates and changes to policies occur.

How to use a Tablet to Access Services at Monroe County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GTL / Viapath Services.

2.  In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.


 

How Do You Communicate with an Inmate in the Monroe County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Monroe County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Monroe County Jail Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How to Rent a Tablet for an Inmate in Monroe County Jail

To rent a tablet for an inmate in Monroe County follow these instructions:

  • Register here.  It is recommended you use Chrome or Firefox.
  • Pay for the subscription using Paypal.
  • You get charged the 1st of each month. 
  • You get charged a full month even if it's only used for a partial month.
  • No activation or early termination fees.
  • Your Monroe County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

For all Monroe County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.


 

How to Send a Secure Email Message to an Inmate in Monroe County

To send a secure email message to an inmate in Monroe County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select New York, then select Monroe County Jail, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Monroe County Jail check out our Secure Messaging Guide for Monroe County.


 

How an Inmate Makes a Phone Call to You or Others from Monroe County Jail

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How an Inmate Makes a Phone Call to You or Others from Monroe County Jail

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Send a Text or Email Message to an Inmate in Monroe County Jail

To send a text or email message to a Monroe County inmate, do the following:

Monroe County Jail uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Monroe County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Monroe County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Monroe County information for sending secure messages to an inmate in Monroe County Jail, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.


 

How to Schedule and Visit an Inmate in Monroe County Jail

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Monroe County Jail, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Monroe County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Monroe County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Monroe County Jail follow these steps:

  • Select New York, then select Monroe County Jail, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Monroe County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Monroe County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Monroe County Jail check out our Commissary Instructions Page for Monroe County.


 

How to Send Money to an Inmate in Monroe County

To send commissary money to an inmate in Monroe County Jail follow these steps:

  • Register with Access Corrections by creating an account.
  • Select New York, then select Monroe County Jail, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Monroe County Jail.


 

Photos of this facility
1 / 10
Monroe County Jail located in Rochester NY (New York) 1
2 / 10
Monroe County Jail located in Rochester NY (New York) 10
3 / 10
Monroe County Jail located in Rochester NY (New York) 2
4 / 10
Monroe County Jail located in Rochester NY (New York) 3
5 / 10
Monroe County Jail located in Rochester NY (New York) 4
6 / 10
Monroe County Jail located in Rochester NY (New York) 5
7 / 10
Monroe County Jail located in Rochester NY (New York) 6
8 / 10
Monroe County Jail located in Rochester NY (New York) 7
9 / 10
Monroe County Jail located in Rochester NY (New York) 8
10 / 10
Monroe County Jail located in Rochester NY (New York) 9