The Rikers Island - RESH Enhanced Supervised Housing Inmate Phone System is Securus.
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1. AdvanceConnect – Good Option - You control all phone numbers your inmate can call.
This type of account offers you the following benefits:
• You are able to receive inmate calls as long as funds are available in your account.
• You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
• Calls WILL connect to cell phones.
2. Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)
This type of account offers you the following benefits:
• You can fund an Inmate Debit account without having your own calling account.
• Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
• Calls WILL connect to cell phones.
• Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account.
3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.
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Rikers Island - RESH Enhanced Supervised Housing Inmate & Family Voicemail
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.
Securus Phone System Cost & Fees - *Subject to Change
ADVANCE CONNECT Phone Calls
$0.21 per minute
INMATE DEBIT Phone Calls
$0.21 per minute
DIRECT BILL Phone Calls
$0.25 per minute
TRADITIONAL COLLECT Phone Calls
$0.25 per minute
VOICEMAIL Message
One minute - $0.75 per minute
Address:
19-19 Hazen Street
East Elmhurst, NY 11370
Phone:
718-546-1500
Inmates in the Rikers Island - RESH Enhanced Supervised Housing can make 21 minutes worth of domestic calls every three hours, with no call going longer than 15 minutes.
Inmates in punitive segregation can just make one 15-minute call a day.
For phone calls exceeeding the amount allowed for free calls, and for those having to make calls outside of the United States, inmates can use Securus Techologies.
Inmates at this jail get a certain amount of free calls every three hours. Everything above that they have to pay for with funds from their commissary accounts or with funds you deposit into their Securus account..
Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.
The jail’s free phone system only allows domestic calls to be made. If the inmate wishes to call someone in another country, permission from the jail’s social services must be obtained. The inmate will fill out request forms for each long-distance call.
Can I call an inmate in the Rikers Island - RESH Enhanced Supervised Housing?
Can I leave a message for an inmate in the Rikers Island - RESH Enhanced Supervised Housing?
Can an inmate in the Rikers Island - RESH Enhanced Supervised Housing call me?
Can an inmate in the Rikers Island - RESH Enhanced Supervised Housing call their friends?
How often can inmates in the Rikers Island - RESH Enhanced Supervised Housing make phone calls?
What is the inmate telephone service for the Rikers Island - RESH Enhanced Supervised Housing?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Rikers Island - RESH Enhanced Supervised Housing?
What is the difference between a phone call and a video call?
Can inmates in the Rikers Island - RESH Enhanced Supervised Housing use their cell phone?
No, you cannot call an inmate in the Rikers Island - RESH Enhanced Supervised Housing. You can however call 718-546-1500 or search online, to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation.
The information for inmate phones is located at the top of this page. If that information is missing, it is because the facility recently changed companies. However, you can get updated details by calling 718-546-1500.
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Rikers Island - RESH Enhanced Supervised Housing will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Rates and limits vary by jail; call the jail or the provider. It is done in the form of a voicemail from you. To see if the Rikers Island - RESH Enhanced Supervised Housing offers that service call the phone company, with additional information found at the top of this page or call the jail at 718-546-1500.
Yes, an inmate in the Rikers Island - RESH Enhanced Supervised Housing can call you:
3. The inmate can call you using credits or money that you or someone else purchase from the jail's inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 718-546-1500 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Rikers Island - RESH Enhanced Supervised Housing requires this, then you will have to be on their list to receive phone calls from your inmate.
Yes. If a person is on the inmate’s approved phone contact list and the inmate has funds on their prepaid card or phone service, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Rikers Island - RESH Enhanced Supervised Housing to control who the inmate can speak with.
What a call costs depends on the jail’s phone provider, , and on the type of account you use. Check with for current rates.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that advertise low per-minute fees. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
In general, inmates in the Rikers Island - RESH Enhanced Supervised Housing can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
Ask the Rikers Island - RESH Enhanced Supervised Housing during which hours inmates can make phone calls.
Ask the Rikers Island - RESH Enhanced Supervised Housing whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
Rates and limits vary by jail; call the jail or the provider.
Information about the inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 718-546-1500 to get the answers to your questions.
Each of these phone companies provide similar services, and it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
No. Inmates in the Rikers Island - RESH Enhanced Supervised Housing cannot text from the phones, but more and more jails, including this one, are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
Ask the Rikers Island - RESH Enhanced Supervised Housing whether it limits how often an inmate can make phone calls. Calls are also limited by how much money you are willing to give them to add phone time.
Rates and limits vary by jail; call the jail or the provider.
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
The commissary may fund the inmate’s trust account with postal money orders, negating the need for having a credit or debit card altogether.
Call 718-546-1500 to see if the Rikers Island - RESH Enhanced Supervised Housing’s commissary has prepaid phone cards or check out the commissary page.
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as it costs pretty much the same, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Rikers Island - RESH Enhanced Supervised Housing offers video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 718-546-1500 for details on how to arrange video calls.
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Rikers Island - RESH Enhanced Supervised Housing.
That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
This facility does not offer email services at this time, however, the policy could change without notice.
A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
You don't have to deal with envelopes, stamps or the post office.
Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
Call 718-546-1500 or click here to see if email services are now being offered at this jail and if so, how to sign up you and your inmate.
If you were unable to find the information you were looking for on this page, call Rikers Island - RESH Enhanced Supervised Housing at 718-546-1500 and ask their policies on getting phone calls from your inmate.
Each time an inmate uses an accumulated 21 minutes of phone time, the PIN is blocked for the next three hours.
Inmates at this jail can only make domestic calls. International calls require special permission from social services. The inmate will be required to fill out forms and await approval or denial.
The same process must be followed for each long-distance call the inmate wants to make, even if the call will be to the same number that was previously approved.
While in reception/intake before being assigned to a cell, inmates receive a free fifteen-minute call each day to a domestic number.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Click here to view the jail website for additional information.
Can Inmates in Rikers Island - RESH Enhanced Supervised Housing make free phone calls?
Yes. Inmates in the Rikers Island - RESH Enhanced Supervised Housing can make 21 minutes worth of domestic phone calls every three hours, with no call going longer than 15 minutes, for free. If they wish to make more calls than that, they will have to pay for them.
How much does it cost for an inmate to make a phone call for calls exceeding the free calls?
Prices are subject to change, but typically $0.21-0.25 per minute for calls within the United States.
How does an inmate in Rikers Island or other NYC jails make phone calls to family or friends?
Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.
Are phone calls between my inmate and me recorded?
Yes. You all calls that include your inmate and an outside party are recorded, and the information discussed can and will be used against your inmate if the prosecutor decides to use it.
Are calls between inmates and their lawyers recorded?
Generally, no. It is illegal to record any phone calls between inmates and their lawyer, although there have been incidents in which these type of calls were accidentally recorded.