Union County Jail Inmate Phone & Email

Union County Jail

Address:
3344 Presson Road
Monroe, NC 28112

Phone:

704-283-3641

Inmate Phone & Voicemail for Union County Jail

Union County Jail uses IC Solutions for their inmate phone services.

In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.

There are two different types of phone accounts you can fund:
1.    Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2.    Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Union County Jail.

How it works:
1.    First, you must register with IC Solutions:

2.    Choose whether you are funding a Prepaid or a Debit account.
3.    Follow the prompts for choosing Union County Jail for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4.    Make payment.

Prepaid Account - More Information
- One Prepaid account per inmate/phone number. 

  • If you have more than one inmate, you must open a separate account for each.
  • If you have two numbers (cell and home), you must open a separate account for each.

- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate. 
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – Prepaid Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.

Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Union County Jail.
- Cost – Debit Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.

Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Union County Jail will provide you with its own Inmate Voicemail Number for this service.

IC Solutions Contact Information
Contact Information
Phone 888-506-8407 (available 24/7)
Online contact form

Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.

ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217

When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:

  • name, 
  • address, and 
  • the designated telephone number you wish to receive calls from.

When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:

  • Inmate’s name and Inmate number
  • Inmate’s Facility
     

Inmate Phone Calling Services - Third Party Vendors that work with Jails

There are dozens of third-party for profit companies working with Union County Jail and other jails in North Carolina to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.

The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.

To find out what phone service is being used for inmates housed in Union County, call 704-283-3641, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of North Carolina:



 

How does an Inmate make a phone call from Union County Jail?

Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.

  • With the Prepaid Account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
  • With the Debit Telephone Account the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Union County Jail

Can I call an inmate in the Union County Jail?

No, you cannot call an inmate in the Union County Jail. You can however call 704-283-3641, or search online to see if your inmate is in custody.

When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.

However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from the Union County Jail’s inmate calling system. 

The information for this is located above, at the top of this page. If that information is missing, it is because the facility recently changed companies and you can get the details by calling 704-283-3641.

Can I leave a message for an inmate in the Union County Jail?

It is rare that a jail (or prison) will accept messages for an inmate.  Of all the thousands of jails in the United States there are probably less than one hundred that have a message line.
There are two exceptions to this rule:

1.    Union County Jail will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.

2.    Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if Union County Jail offers that service call the phone company at the top of this page or call the jail at 704-283-3641.

Can an inmate in the Union County Jail call me?

Yes, an inmate in the Union County Jail can call you using any of the following three ways:

1.    The inmate can call you ‘collect’ if your phone service accepts collect calls.

2.    The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary. 

3.    The inmate can call you using credits or money that you or someone else purchases from the jail’s inmate phone service. This information can be found at the top of this page.

If you can’t find the jail’s phone service, it means that they may have recently changed it. Call the jail at 704-283-3641 to get the information you need.

Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Union County Jail requires this, then you will have to be on their list to receive phone calls.

Can an inmate in the Union County Jail call their friends?

Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call or the inmate has funds on their prepaid card or phone account, there are no restrictions based on whether the person and inmate are related or not.

The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Union County Jail to control who the inmate can speak with.

How do I accept collect calls from an inmate in the Union County Jail?

When you receive a collect call from a jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.

If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.

How much am I charged for accepting a collect call from Union County Jail?

The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can exceed the cost of an international call.

Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.

Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?

If you are having difficulties receiving collect calls from the Union County Jail contact your own phone service.  Keep in mind that your land line service provider is not the same as your sell service provider.

How much does it cost for an inmate in the Union County Jail to call me?

The federal government limits the cost of a phone call from a jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with a phone service that the jail recommends.

In general, most of these companies are honest and trustworthy.  The complete list can be found by scrolling down this page further.

There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute.  They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.

What times are inmates in the Union County Jail allowed to make phone calls?

In general, inmates in the Union County Jail can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening. 

They will not allow phone calls to be made during meals, head counts or during shift changes.

Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.

In general, other than during the scheduled events noted above, you can communicate by phone between the hours of 7:30AM and 10:00PM.

How often can inmates in the Union County Jail make phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month.

What is the inmate telephone service for the Union County Jail?

The inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 704-283-3641 to get the answers to your questions.

What are the phone companies that facilitate phone calls with jails and prisons? 

Each of these phone companies provide similar services, and each cannot charge more than $0.021 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.

Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger

Can an inmate text me from the phones in the Union County Jail

No. Inmates in the Union County Jail cannot text from the phones, but more and more jails are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out this jail’s email and text page.

Can an inmate in the Union County Jail buy calling cards?

Almost every jail gives inmates and their contacts to either purchase calling cards from commissary or buy phone credits and time online from a phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.

To see if Union County Jail allows the purchase of phone cards, check the information at the top of this page or call the jail at 704-283-3641.

What is the most that an inmate in the Union County Jail can spend on phone calls?

There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.

There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.

Do I need a credit card to purchase phone credits for an inmate in the Union County Jail?

Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.

If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.

Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether. 

Call 704-283-3641 to see if your Union County Jail’s commissary has prepaid phone cards.

What is the difference between a phone call and a video call?

A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as visual contact communicates on a different level than just the voice.

Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.

To see if Union County Jail offers video calls, go to the top of this page or the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call them at 704-283-3641 for details on how to arrange video calls.

Can inmates in the Union County Jail use their cell phone?

No, they cannot use their cell phone. 

Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.

Is it illegal for an inmate to use a cell phone in the Union County Jail?

Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.

If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.

Can I get in trouble for accepting a call from an inmate using a cell phone in the Union County Jail?

It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Union County Jail.

That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.

If you were involved in the smuggling of the phone, that is a criminal offense, as it may be if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.

Emailing with an Inmate

Using Jail ATM Digital Messaging with an Inmate at Union County Jail - Sending and Receiving Messages.



How It Works:

Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.

Viewing Texts and Sending Replies:

Each text message sent to the inmate is converted to an email prior to delivery. The resident will view your text message just like he or she would view an email (for instance, on a kiosk within the housing unit); however, the resident will be alerted that the message came in as a text. The resident’s reply is converted back to a text message after sending, and delivered to your cell phone. Everything you send and receive will be viewed by the Union County Jail first.

Emails:

After you sign up for the SMS Texting Program, all of the inmate's emails and other electronic messages are delivered to your cell phone as a text message – you will no longer receive emails from the resident. You can still send an email to the resident after you sign up for the SMS Texting Program. However, the resident’s reply comes back to you as a text message. You can access your messaging account on the JailATM website to see a full record of all electronic messages sent and received.

Cost:

Once you sign up, the fees will be outlined and are subject to change, however Union County Jail typically charges $1.00 per text message sent and received.

Important Tips About Union County Jail Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with IC Solutions to connect with your inmate at Union County Jail by clicking the banner below.

Union County Bail Bond Information

Because Union County and North Carolina can change their bail bond procedures, it is always best to call either the Union County Jail at 704-283-3641, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked. 

Ask the staff at the Union County Jail or the Union County Court Clerk these specific questions:

  1. Is the defendant eligible for bail or a bond?
  2. How much will the bail or bond be, and what are the additional fees?
  3. Where do I go to pay it?
  4. Are there any days or times of the day or night when I cannot post bail?
  5. What types of payment are allowed? Cash? Money order? Credit card? What types of credit cards? Property or other collateral? Surety bonds?
  6. Do I have to use a bail or bond agent?

If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released. 

This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Union County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Union County Jail follow these steps:

  • Select North Carolina, then select Union County Jail, and then select the 'Send a Package Order' option.
  • Register and create an account with My Care Pack, also known as Access Securepak, for Union County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Union County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Union County Jail check out our Commissary Instructions Page for Union County.

Customer Service Contact
Call 800-956-2747 Monday - Friday 8:00 AM to 5:00 PM EST. 
Email: [email protected].


 

How to Email an Inmate at Union County Jail

Using Jail ATM Digital Messaging with an Inmate at Union County Jail - Sending and Receiving Messages.



How It Works:

Once you sign up with Jail ATM instant Messaging you can you can send texts from the cell phone associated with the mobile number you provided at sign-up, and receive text messages from the inmate on the same cell phone. You can only use the phone number you signed up with or it won't work.

To learn more about this email service, check out our full instructions, including fees at our emailing and texting page.


 

How Do Inmates in Union County Jail Make Phone Calls?

To receive phone calls from inmates in Union County, or to assist them in making phone calls to other people, follow these steps:

  • Union County Jail uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Union County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Union County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Union County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to visit an inmate in Union County North Carolina using Video Visitation or visiting an inmate at the jail

To visit an inmate in Union County follow these steps:

  • In addition to visiting inmates at the jail, Union County Jail uses a video visitation service called IC Solutions.
  • In order to visit with your inmate online or at the Union County Jail Video Kiosk, you must first register with IC Solutions.
  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Union County Jail.
  • Then select your Union County Inmate.
  • Then fund your account using either a Visa, Mastercard credit or debit card.
  • Lastly, schedule a visit.
  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Union County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How to Deposit Money Online for an Inmate in Union County

To deposit money online for an inmate in Union County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Union County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose North Carolina, then choose Union County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Union County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Union County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Union County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Union County.


 

Photos of this facility
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