Muskingum County Juvenile Detention Center Inmate Phone & Email

Muskingum County Juvenile Detention Center

Address:
1860 East Pike
Zanesville, OH 43701
Phone:
740-455-7133

Muskingum County Juvenile Detention Center Inmate Phone Announcement - January 4, 2023

Staff at the Muskingum County Juvenile Detention Center is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at 740-455-7133.

Muskingum County Juvenile Detention Center inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.

Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.

Inmate Phone & Voicemail for Muskingum County Juvenile Detention Center

Muskingum County Juvenile Detention Center uses IC Solutions for their inmate phone services.

In order to communicate with your inmate by telephone you must register with IC Solutions and choose a 'type' of account.

There are two different types of phone accounts you can fund:
1.    Prepaid Accounts - With a prepaid account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
2.    Debit Telephone Accounts – With a Debit telephone account, the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Muskingum County Juvenile Detention Center.

How it works:
1.    First, you must register with IC Solutions:

• Register Online, or
• Register by Phone 888-506-8407 (available 24/7), or
• Register by Mail (see addresses and instructions below).

2.    Choose whether you are funding a Prepaid or a Debit account.
3.    Follow the prompts for choosing Muskingum County Juvenile Detention Center for a Debit account, or choosing an ‘inmate’ for a Prepaid account.
4.    Make payment.

Prepaid Account - More Information
- One Prepaid account per inmate/phone number. 

• If you have more than one inmate, you must open a separate account for each.
• If you have two numbers (cell and home), you must open a separate account for each.

- Use Prepaid Accounts if you want to have the ability to leave voicemail messages for your inmate. 
- Prepaid Accounts can be funded to allow for Remote Video Visits if they are available at the facility.
- Collect calls are allowed, but only to your landline. You will see the IC Solutions portion of the bill on your land line phone bill.
- Cost – Prepaid Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds will be refunded to you.

Debit Telephone Accounts – More Information
- Your Inmate controls the funds and can call any phone number not restricted by Muskingum County Juvenile Detention Center.
- Cost – Debit Accounts are charged $0.21 per minute. Rates are subject to change.
- All phone calls are recorded.
- Refunds of unused funds are the property of your inmate.

Voicemail – More Information
- Voice mail messages cannot exceed 30 seconds in length.
- Voicemail messages can be left 24/7
- Your inmate will immediately be notified they have a message.
- Muskingum County Juvenile Detention Center will provide you with its own Inmate Voicemail Number for this service.

IC Solutions Contact Information
Contact Information
Phone 888-506-8407 (available 24/7)
Online contact form

Mail-in Purchases
Please allow for a delay in the use of IC Solutions Phone services when using Mail-in purchases.

ICSolutions
Customer Service
2200 Danbury Street
San Antonio, TX 78217

When purchasing PREPAID phone services through a mail-in purchase, please be sure to include with your payment, your:

• name, 
• address, and 
• the designated telephone number you wish to receive calls from.

When purchasing DEBIT phone services through a mail-in purchase, (Western Union, cashier's check, or money order only) please be sure to include with your payment, your:

• Inmate’s name and Inmate number
• Inmate’s Facility
   

How does an Inmate make a phone call from Muskingum County Juvenile Detention Center?

Once you have created and funded your account with IC Solutions, your inmate can start making calls immediately.

• With the Prepaid Account the funds belong to you. You control whether the inmate uses the funds by either ‘accepting’ or ‘rejecting’ each call to you by your inmate.
• With the Debit Telephone Account the funds are transferred directly to your inmate. Your inmate can call any phone number unless it is blocked by Muskingum County Juvenile Detention Center

Can I Communicate By Email With An Inmate?

• A growing number of jails now offer email services to inmates and their families.
• This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.
• You don't have to deal with envelopes, stamps or the post office.
• Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.
• Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.
• Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.
• There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.
• Call 740-455-7133 to see if email services are being offered at the Muskingum County Juvenile Detention Center and if so, how to sign up you and your inmate.

Important Tips About Muskingum County Juvenile Detention Center Phone Calls

Many jails and prisons restrict the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Sign up with IC Solutions to connect with your inmate at Muskingum County Juvenile Detention Center by clicking the banner below.