Dauphin County Juvenile Detention, PA Video Visitation

Remote Visits Info Visits Phone Email Tablets Court Booking Photos Court Process Video Nearby Jails

Dauphin County Juvenile Detention

Address:
501 Mall Road
Harrisburg, PA 17111
Phone:
717-780-6800

Dauphin County Juvenile Detention - Remote Video Visitation with your Inmate

Dauphin County Juvenile Detention uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.

There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1. Register an account.
2. Select Dauphin County Juvenile Detention
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.

**NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Dauphin County Juvenile Detention.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Dauphin County Juvenile Detention on-site Inmate Visitation Schedule

501 Mall Road
Harrisburg, PA 17111
717-780-6800

Each inmate can have one 50 minute visit per week.
It is up to the inmate to tell you when their visit will be. Current Visitation Schedule.
Inmates housed in a Classification or Restrictive Housing Unit are not eligible for a visit.
Visitors under the age of eighteen (18) years must be accompanied by a responsible adult 18 years of age or older.
Visitors over sixteen (16) years of age must have two (2) forms of identification; one (1) must be a government-issued photo I.D.
No identification will be required for visitors under sixteen (16) years of age.
All visitors must arrive no later than thirty (30) minutes prior to the scheduled visitation time.
All visitors must be dressed in a manner that is accepted by the Administration: Dress professional, non-seductive and as if you were meeting someone's grandmother for the first time... or NO visit.
Only two (2) visitors will be permitted to visit at one time. Should an infant or child come to visit, he/she must occupy the same seat as the adult visitor. If more than two (2) people come to visit, the inmate will decide how to divide the allotted time.

ON SITE VISITATION SCHEDULE - Each Housing Area has it's own time they can receive on-site visits.

DAY	TIME
MONDAY	9:30AM - 9:30PM
TUESDAY	9:30AM - 9:30PM
WEDNESDAY	9:30AM - 9:30PM
THURSDAY	9:30AM - 9:30PM
FRIDAY	9:30AM - 9:30PM

Dauphin County Juvenile Detention Remote Visitation Schedule

First you must register with gettingout / ViaPath

REMOTE VISITATION SCHEDULE

DAY	TIMES
SUNDAY	9:00AM - 10:00PM
MONDAY	9:00AM - 10:00PM
TUESDAY	9:00AM - 10:00PM
WEDNESDAY	9:00AM - 10:00PM
THURSDAY	9:00AM - 10:00PM
FRIDAY	9:00AM - 10:00PM
SATURDAY	9:00AM - 10:00PM

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Dauphin County Juvenile Detention money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Dauphin County Juvenile Detention Inmate Mail Guidelines

Postcards
The Dauphin County Juvenile Detention allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Dauphin County Juvenile Detention also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Juvenile Name and Booking Number
Dauphin County Prison-PA
PO Box 2966
PMB 35803
San Antonio, TX 78299-2966

Legal Mail

Send all legal Mail to this Address:
Juvenile Name and DCP#
Dauphin County Prison
501 Mall Road
Harrisburg, PA 17111

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Dauphin County Juvenile Detention allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Dauphin County Juvenile Detention standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Juvenile Name and DCP#
Dauphin County Prison
501 Mall Road
Harrisburg, PA 17111

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards, Phone Calling Time or Commissary

To Deposit Money in an inmate's account follow these steps:

Create a ConnectNetwork account
Select your inmate, and add to them to your account,
Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.

Features:

Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
Mobile-friendly deposit options are available via their app.
Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
Deposits that are mailed are processed the next business day after they are received by GTL.
Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls, but also for Commissary, in Dauphin County, can be found on our Send Money Page.

How Do You Communicate with an Inmate in the Dauphin County Juvenile Detention by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Dauphin County Juvenile Detention, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Dauphin County Juvenile Detention Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

How to Communicate with an Dauphin County Juvenile Detention Inmate by Mail and by Email

To mail or email an inmate in Dauphin County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

All mail sent to an inmate at the Dauphin County Juvenile Detention must include the sender's name and mailing address in the top left corner of the envelope or postcard.
All mail must include the facility's address, as well as the inmate's name and assigned number.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The Dauphin County Juvenile Detention has a zero-tolerance policy regarding mail violations.
All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Dauphin County Juvenile Detention,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
You can also send your Dauphin County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Dauphin County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How Inmates Can Use a Tablet to Access Services at Dauphin County Juvenile Detention

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Dauphin County Juvenile Detention inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How Do You Visit an Inmate in Dauphin County Juvenile Detention?

To visit an inmate in Dauphin County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Dauphin County remote video inmate visitation can be done using the services of GettingOut.

There are three ways to remotely visit your inmate in Dauphin County Juvenile Detention:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Dauphin County follow these steps:
1. Start by confirming that Dauphin County Juvenile Detention's Video Visitation is working correctly by looking up Dauphin County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Dauphin County Juvenile Detention, and then the inmate you wish to communicate with.

Other Dauphin County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits

Customer Service
If you have any questions about the Dauphin County Juvenile Detention Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Dauphin County, can be found on our Visit Inmate Page.

Dauphin County Juvenile Detention Phone: 717-780-6800