Knox County Jail

Knox County Jail

Physical Address

400 W. Main Street
City-County Building
Knoxville, TN 37902

Jail Phone Number

865-342-9620
Knox County inmate search

Knox County Inmate Search: Find Out Where Your Person Is Held in Knoxville

Police and deputies in Knoxville bring most adults to the Roger D. Wilson Detention Facility, 5001 Maloneyville Road, Knoxville, TN 37918. The county has two other adult sites. The sections below explain how to track down the person, whether a photo shows, and who to ask about charges, legal help, video visits, deposits, letters and court.

Start with the Sheriff's inmate population search. Pick a letter or type a first and last name. Each row shows a photo link, birth date, charges, bond type and amount, and upcoming court dates. Someone booked only minutes ago may not be in the list yet.

Next, phone 865-281-6700 and ask for Inmate Services. Tell staff the name and birthday. Ask which offense is listed, how large the bond is, and when the hearing falls. Our bail page explains getting released, while our court page traces what happens to a case at each stage.

Search for an Inmate or Active Arrest Warrant in Knox County

Read inmate search answers

2. Name not showing in the Sheriff's roster? Check these

A few ordinary things can cause this:

  • Booking is not done. Fingerprints, screening and paperwork take hours.
  • Waiting at a police station. Some people stay with the arresting officers before a jail takes them.
  • A summons, not a cell. An officer may hand over a citation and send the person home.
  • Back on the street. Maybe bond was paid, or a judge allowed release on a written promise to appear.
  • Another place. They could be in a nearby county's jail, a state prison, or in federal hands.
  • A spelling snag. Type the name other ways: a shortened first name, a second name, or a hyphenated last name.

Call the main jail at 865-281-6700. Children are never in the adult list.

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3. Which of the three Knox County adult sites holds them?

Adults can land in any of three county buildings, and the purpose of each differs:

  • Roger D. Wilson Detention Facility, 5001 Maloneyville Road, Knoxville, TN 37918, 865-281-6700. This is the big jail. It takes adults of both sexes at all three custody levels: minimum, medium and maximum. Its intake center books arrests for local, state and federal agencies.
  • Knox County Jail, 400 W. Main Street, Knoxville, TN 37902, 865-342-9620. It fills the lower level of the City-County Building downtown. It houses adult men, people waiting on court, and people kept in restrictive housing or protective custody.
  • Work Release Center, 4900 Maloneyville Road, Knoxville, TN 37918. It is for adult men at minimum and medium custody who hold jobs in the community or work inside the facility. It answers at the same number as the main jail.

If the search shows nothing, call the main jail first. For an arrest made in another county, call that county's jail.

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4. Are mugshots part of the Knox County list?

Probably so. The Sheriff's list puts a photo link by each name, and it looks like the booking photo. Click it to see. If a picture will not open, ask Inmate Services at 865-281-6700.

A few extra points on mugshots:

  • Booking pictures are government photographs, and state law on public records is Tenn. Code Ann. 10-7-503. Whether a photo can be handed out is up to the agency that made the arrest, so ask them.
  • If ICE has the person, ask for the photo on the ICE records request site.
  • Pictures from federal arrests are kept private. Only the U.S. Marshals Service may let one go public, perhaps to find a wanted person.
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5. Getting a ping when the person is let out or sent away

Two tools can help.

  • VINE is a free alert tool that can call, text or email you as soon as custody status shifts. Register on VINELink by picking Tennessee, or phone 888-868-4631 any hour. Phone the jail too, since local coverage can differ.
  • The Sheriff's list. Look at the inmate population page daily. A name that vanishes may mean a release or a transfer.

For the surest answer, ring the main jail at 865-281-6700.

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6. Who sets Knox County bail and where is it paid?

A judge or magistrate sets bail. Tennessee gives most people a right to bail, and the amount rests on their own situation, such as work, family and past record. Jail staff cannot lower it. Appearance and cash bonds have a dollar amount. Release on recognizance and pretrial release cost nothing. "To be set" means a judge is not through. "Denied" means no bond.

  • At the jail. Only cash, for the full amount, at the Detention Facility, 5001 Maloneyville Road, Knoxville, TN 37918, 865-281-6700.
  • At the Criminal Court Clerk. Along with cash, the clerk takes cashier's checks and money orders, at 400 Main Street SW, Suite 149, Knoxville, TN 37902, 865-215-2375, weekdays from 8:00 a.m. to 4:30 p.m.
  • Through a bondsman. Expect to be charged near a tenth of the bond. Choose a company the local courts approve.

Money placed on a jail account at a lobby kiosk is not bail. After a stalking or domestic abuse arrest, release may be put off for at least 12 hours. Ask the jail about this. See our bail page for details and our Tennessee bail laws page for the state rules.

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7. Where do I read the Knox County charges?

The inmate search prints the charges beside each name. For the case file, phone the right clerk and read out the name and birth date.

  • General Sessions Criminal Court Clerk, 400 Main Street SW, Suite M84, Knoxville, TN 37902, 865-215-2375. Ask here about misdemeanors and early felony hearings.
  • Criminal Court Clerk, 400 Main Street SW, Suite 149, Knoxville, TN 37902. Felony cases come here once a grand jury has indicted. The phone number is the same.
  • District Attorney General, 400 Main Street, Suite 168, Knoxville, TN 37902, 865-215-2515. Prosecutors here choose how a case moves.
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8. Free legal help for a person who is locked up

At the first hearing, a person with little money should say so and ask for a court-appointed lawyer. The judge looks at income and decides.

The District Public Defender for the 6th Judicial District covers Knoxville. The office sits at 1101 Liberty Street, Knoxville, TN 37919, 865-594-6120. You may also hire a lawyer of your own. Tell jail staff that lawyer's name so legal calls and visits can be arranged.

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9. Visiting rules for the Knox County jails

Adult visits are done by video, not face to face. Keep these points in mind:

  • Each person gets two scheduled visits per week.
  • A JAILATM video visit runs 30 minutes and costs $5.99.
  • Free kiosk visits happen at the onsite center, 5109 Maloneyville Road, Knoxville, TN 37918. The schedule is at 865-281-6788.
  • If a visit needs special access, phone 865-281-6700 and choose option 5.

Prices and rules can shift, so confirm first. Our visiting guide adds tips.

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10. Money for the inmate's account

Funds cover phone time, messages and store items. You can use any of three routes:

  • A lobby kiosk at the Detention Facility or the Knox County Jail, at the addresses in the jail list above.
  • The website jailatm.com.
  • A money order or cashier's check, mailed only to 5001 Maloneyville Road, Knoxville, TN 37918.

Cash never goes in an envelope. Fees can differ by route, so ask at 865-281-6700 before paying. The money guide on our site explains deposit options. The commissary guide lists store items.

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11. How Securus calls, JAILATM messages and video work

Securus handles the phones. JAILATM handles messages, tablets and kiosks, and each message costs $0.40. The person inside calls you, so your phone must accept jail calls.

Apart from lawyer talks, calls and messages are not private. Keep case details for your lawyer. For an account, call 865-281-6700. More help is in our phone call page and our electronic messaging page.

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12. Addressing a letter to the Detention Facility

Write the envelope this way, line by line:

  • The person's name and IDN
  • Unit number and pod
  • Roger D. Wilson Detention Facility
  • 5001 Maloneyville Road, Knoxville, TN 37918

Items of personal property are refused unless approved, so keep the envelope plain. Add your return address. Questions go to 865-281-6700. Our mail guide lists common rules.

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13. Picking up clothes and things held at booking

Whatever came in at booking stays on the shelf until release. Property release runs all day and all night. Money release happens on weekdays during business hours and needs a Property Transfer Receipt. Phone 865-281-6700 to ask who can pick up items and what ID to carry. Pickup is at the Detention Facility, 5001 Maloneyville Road, Knoxville, TN 37918.

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14. An illness or injury behind bars

Phone the Detention Facility at 865-281-6700 and ask for the medical staff. Be ready with the IDN, a list of each drug and the amount taken, and the number of the person's own physician. The person inside should also put a written medical request in at the housing unit. Dial 911 for a true emergency. Mention any worry about self-harm clearly.

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15. Learning if a warrant has been issued

Outside city limits, deputies take care of warrants. Inside the city, Knoxville officers handle them. Ring the Sheriff at 865-215-2444 or Knoxville police at 865-215-4010. The Sheriff also has a criminal warrants page. To look up a case, call the General Sessions Criminal Court Clerk at 865-215-2375. Think a warrant may exist? Talk to an attorney before you do anything else. Then phone the clerk at the court where the warrant began. The clerk's office is at 400 Main Street SW, Suite M84, Knoxville, TN 37902.

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16. Finding the next Knox County hearing

The inmate search shows coming court dates. For anything more, ask the clerk handling the case:

  • General Sessions, 400 Main Street, Knoxville, TN 37902, 865-215-2370. Misdemeanors and first felony hearings happen here.
  • Criminal Court Clerk, 400 Main Street SW, Suite 149, Knoxville, TN 37902, 865-215-2375. Felony trials are held here.
  • Fourth Circuit Court Clerk, 400 Main Street SW, Suite M15, Knoxville, TN 37902, 865-215-2404.

Have the full name and the birth date ready when you call. Our court page walks through each step.

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17. A federal arrest in Knox County

Knox falls in the federal Eastern District of Tennessee, whose Knoxville courthouse serves the Northern Division. You will find it at the Howard H. Baker Jr. Courthouse, 800 Market Street, Knoxville, TN 37902, 865-545-4228.

  1. Early on, a judge rules on jail or release under 18 U.S.C. 3142.
  2. The U.S. Marshals, 800 Market Street, Suite 320, Knoxville, TN 37902, 865-824-3801, can tell you where the person sits.
  3. Once a federal term begins, the BOP inmate locator will show the facility.
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18. A hold from immigration officers

Cases tend to go like this:

  1. Next comes ICE's detainer paperwork (Form I-247A), which reaches the Detention Facility.
  2. Under 8 CFR 287.7(d), the jail may keep the person up to 48 hours after they would otherwise be released.
  3. Look for them on the ICE Online Detainee Locator. Tennessee is under ICE's New Orleans office.
  4. Under the federal 287(g) program, Tennessee's safety department lists Knox as a participating county (state list).

An immigration lawyer can explain next steps.

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19. Tracking a person who has a state sentence

A prison term sends the person to the Tennessee Department of Correction, 320 Sixth Avenue North, Nashville, TN 37243, 615-741-1000. Some wait in a county jail for a time, so ring the main jail to check.

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20. A teen or child has been picked up

Juvenile Court, not adult court, takes over for anyone under 18, and a held child is housed away from adults. Juvenile Court is at 3323 Division Street, Knoxville, TN 37919, 865-215-6400, open weekdays from 8:00 a.m. to 4:30 p.m. A held child may be at the Richard L. Bean Juvenile Detention Center, 3321 Division Street, Knoxville, TN 37919, 865-215-6500. Children's records are private and are left out of the adult list.

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21. Telling which police agency brought them in

Here is who makes arrests around Knoxville:

  • Knox County Sheriff's Office, 400 W. Main Street, Knoxville, TN 37902, 865-215-2444. Deputies cover the unincorporated areas and provide police service in Farragut.
  • Knoxville Police Department, 1650 Huron Street, Knoxville, TN 37917, 865-215-4010.
  • Tennessee Highway Patrol. Ask for the district that serves Knox on the district phone list.

For campus police and smaller towns, call the Sheriff.

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Tennessee • Knox County • Bail & bond help

Knox County bail and bond: two payment doors, one arraignment court

Adults arrested in Knox County are booked at the Roger D. Wilson Detention Facility, 5001 Maloneyville Road, Knoxville, TN 37918. Some men stay at the Knox County Jail, 400 West Main Street, Knoxville, TN 37902, and the Work Release Center is for men with outside jobs. Further down: how to pay bond.

Search the Sheriff's inmate list by first and last name. It shows the bond type, the amount and upcoming court dates. Our Knox County Inmate Search page adds recent arrests, warrants and property pickup.

Not on the list yet? Call the Detention Facility at 865-281-6700 to ask if a judge has picked a bond. Then find out which court hears the case.

Search for an Inmate or Active Arrest Warrant in Knox County

1. Which Knox County building is my family member in?

Use Knox County Inmate Search to see the booking. Knox County has three adult sites: the Roger D. Wilson Detention Facility, 865-281-6700; the Knox County Jail at 400 West Main Street, 865-342-9620; and the Work Release Center at 4900 Maloneyville Road. The Sheriff's Office also posts a 24-hour arrest list and a list of everyone now in custody. If the search shows nothing, call the Detention Facility first.

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2. What does the bond type on the Sheriff's list mean?

Each person on the list carries a bond type. Common ones are appearance, release on recognizance, pretrial, cash, to be set, denied, and none. Release on recognizance and pretrial release involve no money. Cash and appearance bonds have a dollar amount. To be set means a judge has not finished. Denied means no bond is allowed. None is used for holds, such as an immigration detainer.

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3. Where can I pay a bond, and what forms are accepted?

There are two doors. At the jail and Detention Facility, the full amount is paid in cash only. At the Criminal Court Clerk's cashier counter, City-County Building, 400 Main Street, 865-215-2375, the full amount can be paid in cash, a cashier's check, or a money order. The clerk keeps weekday hours of 8:00 a.m. to 4:30 p.m. After hours, cash goes to the Detention Facility on Maloneyville Road.

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4. Is paying money at the lobby machine the same as paying bond?

No. The cash machines in the jail lobbies put money on an inmate's account for phone time and store items. Deposits made there never count toward bond. Pay bond at the clerk's counter or at the jail, and ask for a bond receipt that shows the case.

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5. Who sets the bond amount?

A judge or magistrate. Tennessee law says each person arrested on a bailable offense must be admitted to bail, and the amount must come from that person's own facts. The Sheriff's Office cannot lower it. After a judge sets it, the number may still change at a hearing. Ask the General Sessions Court at 865-215-2370.

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6. How much will I pay a bonding company?

The clerk's page puts the fee at 10 percent of the bond plus $37 for a Tennessee resident, and 15 percent plus $37 for someone who lives outside the state. State statute sets these maximums. The money goes to the company, and the clerk does not hold or refund it or apply it to court costs.

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7. How do I know a bonding company is legal in Knox County?

Every company must hold a state license and be approved by the courts. The Criminal Court Clerk posts Local Bond Company Rules and an Active Court-Approved Bonding Company List on its website. Check the name there.

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8. Is cash bond better than hiring a bondsman?

Cash costs more up front, but it can come back. The clerk holds cash bond until the case ends. If costs are assessed, the cash is applied to them and the rest is refunded. Cash paid at the jail or the clerk's counter may be applied to court costs. A bonding company fee is gone whatever the outcome. If you can raise the full amount, cash is usually cheaper in the end.

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9. Can I use land in place of money?

Yes. Land can serve as collateral for a bond in Knox County. Property bonds are handled through the Criminal Court Clerk's Office, 865-215-2375, and the clerk can tell you what papers are required. A lawyer can help with title and valuation. The judge must accept the property, and the review takes time, so release is slower than with cash.

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10. What is bonded arraignment court?

It is a General Sessions session held each day at 10:00 a.m. in the Fourth Sessions courtroom, main floor of the City-County Building. People released on bond before seeing a judge must come on the date and time set by the release officer. If they fail to appear as scheduled, they are subject to immediate arrest. Mark the date on every release paper.

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11. Which court will hear the case?

General Sessions has a misdemeanor court (First Sessions), a DUI court (Second Sessions), a felony court (Third Sessions), and a traffic and bonded arraignment court (Fourth Sessions). Criminal Court takes felonies that go forward. Courts open at 8:30 a.m. in General Sessions and 9:00 a.m. in Criminal Court. The Sessions clerk, 865-215-2370, keeps weekday hours of 8:00 a.m. to 4:30 p.m.

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12. What if the charge is domestic violence?

Tennessee law bars release within 12 hours of an arrest for stalking, child or elder abuse, and many domestic offenses unless an official finds no threat to the victim. If strangulation, serious injury, or a weapon is involved, the hold can last 24 hours. A no-contact order must be set before bond. Knox General Sessions hears domestic violence cases at the start of its misdemeanor docket each day.

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13. What if the charge is a DUI?

DUI cases are heard in Second Sessions Court. For alcohol-related driving offenses with a crash, a child in the car, or a prior record, state law tells the judge to require an ignition interlock device as a bond condition unless it would not serve justice. Repeat cases can add alcohol monitoring that the defendant pays for. Ask a lawyer about these conditions before release.

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14. What does it mean when the list says denied?

It means no bond is allowed on the current record. Capital offenses are not bailable in Tennessee. A hold from another court or agency can also make a person ineligible for release.

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15. Can bond be lowered, and who is the free lawyer?

A lawyer can ask the judge for a bond review. The court begins with release on a promise to appear and uses the lightest conditions that will assure attendance. If you cannot afford a lawyer, ask the judge to appoint one. The Knox County Public Defender, the 6th Judicial District, answers at 865-594-6120.

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16. Where is Knox County juvenile detention?

The East Tennessee Juvenile Detention Center is in the Richard L. Bean Building, 3321 Division Street, Knoxville, 865-215-6500. It holds minors aged 12 to 17 accused of delinquent acts or ordered held by the court. The Juvenile Court Office answers at 865-215-6400. Juvenile records are private and will not appear in the adult search.

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17. What if my relative misses a Knox County hearing?

After a missed date, the judge may declare the bond forfeited and issue a warrant. A bondsman may return the defendant to custody. Each reset or continuance costs $10 per case at the clerk's office. Call the Criminal Court Clerk, 865-215-2375, the same day and speak with a lawyer.

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18. When do I get my cash bond back?

The Clerk's Office holds cash bond until the case ends. Court costs are subtracted first, and the remainder is refunded. Bring the receipt from the jail or the cashier counter when you ask. Bonding company fees are never refunded by the clerk.

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19. How do I avoid bond scams in Knoxville?

No Knox County office accepts gift cards, wire transfers, or payment apps in return for a release. Callers who claim to be deputies and demand money in minutes are lying. Hang up and call the Detention Facility at 865-281-6700 or the clerk at 865-215-2375 yourself.

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20. Knox County bond contacts

Fees, hours, and phone numbers can change. Call the Detention Facility or the Criminal Court Clerk about your own case before you pay. Nothing here is legal advice.

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Search for an Inmate or Active Arrest Warrant in Knox County

Knox County Jail Bonding Instructions

CorrectPay Cash Bail & Bonding Services

Provider: CorrectPay (VendEngine)

CorrectPay provides digital cash bail payment processing for participating county jails and municipal detention centers. This service allows family members to post court appearance bonds online using a debit or credit card 24/7, eliminating the need to take physical cash or cashier's checks to the facility booking window.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Verify Bond Status Before Processing Payment

Bail processing protocols are not uniform across all correctional facilities. While many jails accept electronic card payments around the clock, some require court magistrate confirmation or impose physical intake waiting periods. Always call the booking desk to verify that intake is complete, a clear bond amount has been set, and no additional holds or warrants exist from other jurisdictions, as credit card transaction fees cannot be reversed once authorized.

Step-by-Step Instructions to Register and Post Bail

  • Call the jail booking window to confirm the exact dollar amount of the bond and ensure the defendant is eligible for electronic payment release.
  • Navigate to www.correctpay.com or download the CorrectPay mobile app.
  • Select Make a Payment and choose Bail from the list of available services.
  • Select the state and the detention facility where the defendant is currently housed.
  • Search for the inmate using their full legal name, date of birth, or assigned booking number.
  • Input your credit or debit card billing information, review the statutory convenience fees, and authorize payment.
  • Print the digital receipt and authorization number and call the booking desk to advise the release deputy that payment has cleared.

What the Inmate Needs to Do

The inmate must sign their conditions of release and court appearance bond paperwork once the booking officer verifies the payment confirmation in the facility's internal portal. Once the documents are executed, facility officers proceed with the physical release process.

Official Provider: CorrectPay Official Website

Customer Service Telephone: 1-855-836-3364

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by CorrectPay (VendEngine)

In addition to Cash Bail & Bonding, CorrectPay provides several other communication, financial, and commissary services at participating facilities:

  • Inmate Trust Money Deposits: Send funds directly to an inmate's personal account for independent canteen and commissary purchases.
    • Learn more on our website: Inmate Trust Deposits Guide  |  • Visit official vendor page: CorrectPay Trust Deposits
  • Commissary Orders & Snack Packs: Order pre-approved snack bundles, hygiene packs, and clothing directly to the jail.
    • Learn more on our website: Commissary Orders Guide  |  • Visit official vendor page: CorrectPay Store Packages
  • Digital Mail & Email Messaging: Exchange electronic letters, photos, and messages directly with an inmate's terminal.
    • Learn more on our website: Digital Messaging Guide  |  • Visit official vendor page: CorrectPay Messaging
  • Inmate Phone Time: Prepay for phone calling credits so your loved one can call your telephone directly.
    • Learn more on our website: Inmate Phone Time Guide  |  • Visit official vendor page: CorrectPay Phone Time
  • Remote Video Visits: Schedule and conduct live video visits from home using your computer or smartphone.
    • Learn more on our website: Video Visitation Guide  |  • Visit official vendor page: CorrectPay Video Visits

Knox County Jail Inmate Video Visitation Schedule & Registration
Roger D. Wilson Detention Facility

Visits for both the Knox County Jail & the Detention Facility are held here at the Detention Facility.
4900 Maloneyville Rd. Knoxville, TN 37918

865-342-9620

  • The first thing you must do is register with CorrectPay to be able to schedule any visits.
  • Inmates are allowed two scheduled visits per week.

ON SITE VIDEO VISITATION -
COUNTY JAIL INMATES ONLY

INMATE
HOUSING
DAY TIMES
A - SIDE
1st & 3rd
SUN 8:00AM-2:00PM
A - SIDE
2nd & 4th
SUN 3:00PM-6:00PM
B - SIDE
1st & 3rd
SUN 3:00PM-6:00PM
B - SIDE
2nd & 4th
SUN 8:00AM-2:00PM
A - SIDE MON 8:00AM-2:00PM
B - SIDE MON 3:00PM-6:00PM
A - SIDE TUE 3:00PM-6:00PM
B - SIDE TUE 8:00AM-2:00PM
A - SIDE WED 8:00AM-2:00PM
B - SIDE WED 3:00PM-6:00PM
A - SIDE THU 3:00PM-6:00PM
B - SIDE THU 8:00AM-2:00PM
A - SIDE FRI 8:00AM-2:00PM
B - SIDE FRI 3:00PM-6:00PM
A - SIDE SAT 3:00PM-6:00PM
B - SIDE SAT 8:00AM-2:00PM


REMOTE VIDEO VISITATION -
COUNTY JAIL INMATES ONLY

INMATE
HOUSING
DAY TIMES
A - SIDE
1st & 3rd
SUN 8:00AM-2:00PM
A - SIDE
2nd & 4th
SUN 3:00PM-6:00PM
A - SIDE
ALL
SUN 6:00PM-9:00PM
B - SIDE
1st & 3rd
SUN 3:00PM-6:00PM
B - SIDE
ALL
SUN 6:00PM-9:00PM
B - SIDE
2nd & 4th
SUN 8:00AM-2:00PM
A - SIDE MON 8:00AM-2:00PM
B - SIDE MON 3:00PM-6:00PM
B - SIDE MON 6:00PM-9:00PM
A - SIDE TUE 3:00PM-6:00PM
A - SIDE TUE 6:00PM-9:00PM
B - SIDE TUE 8:00AM-2:00PM
A - SIDE WED 8:00AM-2:00PM
B - SIDE WED 3:00PM-6:00PM
B - SIDE WED 6:00PM-9:00PM
A - SIDE THU 3:00PM-6:00PM
A - SIDE THU 6:00PM-9:00PM
B - SIDE THU 8:00AM-2:00PM
A - SIDE FRI 8:00AM-2:00PM
B - SIDE FRI 3:00PM-6:00PM
B - Side FRI 6:00PM-9:00PM
A - SIDE SAT 3:00PM-6:00PM
A - SIDE SAT 6:00PM-9:00PM
B - SIDE SAT 8:00AM-2:00PM

 

Search for an Inmate or Active Arrest Warrant in Knox County

CorrectPay Remote Video Visits

Provider: CorrectPay (VendEngine)

CorrectPay Video Visitation provides a secure online platform that enables families and children to conduct face-to-face video visits with incarcerated loved ones from home using an internet-connected smartphone, tablet, or personal computer equipped with a webcam.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Advance Visitor Approval Is Mandatory

Correctional facilities do not allow drop-in or unverified video sessions. Jails require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking a visit, a process that can take 24 to 72 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.

Step-by-Step Instructions to Register and Schedule a Video Visit

  • Visit www.correctpay.com or launch the CorrectPay mobile app.
  • Register your visitor profile and upload a clear photo of your government-issued ID (driver's license or passport) for facility background review.
  • Wait for email notification confirming facility visitor approval.
  • Once approved, choose Schedule Visit, pick your detention facility, and select the inmate.
  • Browse the available schedule calendar, choose a 20- or 30-minute time slot, and pay the visitation fee using a credit or debit card.
  • Log into the app or website 10 minutes prior to the start time on a device with a working camera, microphone, and stable high-speed internet connection.

What the Inmate Needs to Do

The inmate receives a visitation notification on their housing unit video kiosk or assigned tablet. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules, as sessions are actively monitored and will terminate immediately upon any violation.

Official Provider: CorrectPay Official Website

Customer Service Telephone: 1-855-836-3364

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by CorrectPay (VendEngine)

In addition to Remote Video Visits, CorrectPay provides several other communication, financial, and commissary services at participating correctional facilities:

Tennessee • Knox County • Criminal court help

Knox County Criminal Courts: General Sessions, Criminal and Juvenile

General Sessions Court takes a case first, and felonies that move forward land in Criminal Court. Both clerks have offices in the City-County Building, 400 Main Street, Knoxville, TN 37902. Arrest booking happens at the Roger D. Wilson Detention Facility, 5001 Maloneyville Road, Knoxville, TN 37918.

Looking for a person? Use the Sheriff's inmate list and enter a first and last name. Our Inmate Lists page also shows warrants, mugshots and tips on finding a free lawyer.

Next, call the Criminal Court Clerk at 865-215-2375 and ask what is coming up on the docket. To pay for a release, see our bond help page.

Search for an Inmate or Active Arrest Warrant in Knox County

1. Where are the courts and who handles criminal cases?

When police make an arrest in Knox County, the first few court decisions can affect whether a person waits at home or in custody. The county seat is Knoxville, but the exact courtroom depends on whether the charge is a city ordinance violation, a misdemeanor, or a felony. Use the linked questions to find the courthouse information, bail process, defense-lawyer options, sentencing rules, youth-court process, and federal court details.

Circuit Court Clerk — court filings and hearing information

Knox County Circuit Court Clerk — Listed office address: 400 Main Street Suite M-30, Knoxville, TN 37902.

Circuit Court Clerk telephone: (865) 776-3949

Circuit clerks handle many criminal and civil filings. Chancery Courts usually address civil and equity matters, while General Sessions Courts handle many initial criminal hearings. Call the applicable clerk for the specific courtroom assignment.

Knox County: the county seat is Knoxville. Tennessee General Sessions Court ordinarily handles initial criminal appearances, misdemeanor proceedings within its authority, and felony preliminary hearings. Felony jury trials are heard in the Circuit or Criminal Court serving Knox County. The Circuit Court Clerk is responsible for criminal filings and records in courts assigned to that clerk; some Tennessee counties have separate criminal clerks.

Courthouse and court clerk contacts

  • Criminal Court Clerk, 400 Main Street SW, Suite 149, Knoxville, TN 37902, 865-215-2375
  • General Sessions Criminal Court Clerk, 400 Main Street SW, Suite M84, Knoxville, TN 37902, 865-215-2375

Chancery Court generally hears civil matters such as certain family, property, estate, and business disputes; a Chancery clerk is not a substitute for the criminal clerk. The exact court named on a summons controls where the hearing takes place.

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2. What happens after arrest, and where might someone be held?

After a custodial arrest in Knox County, the arresting agency arranges booking and detention. The person may be housed in a county facility or another authorized jail under an established custody arrangement.

Booking may include identification, fingerprints, a photograph, a property inventory, and a medical or mental-health screening. The defendant is then brought before the proper judicial officer for a probable-cause and release decision as required by law. A family member should write down the full legal name, booking number if known, charges, and scheduled hearing.

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3. How does bail work and how can a person be released?

A judge or authorized magistrate decides whether someone charged in Knox County can go home before trial and under what conditions. Release on recognizance means there is no up-front bond payment; other orders may require a cash deposit, surety, supervision, travel restrictions, or no contact with another person. Commercial bonding is permitted in Tennessee, but a bondsman cannot decide the court’s bond amount.

If the order allows payment, first establish whether the court or jail collects the money, the exact amount, and whether another hold prevents release. A paid bond does not erase the charges and missing court can lead to forfeiture and arrest.

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4. What happens in a misdemeanor case and what penalties apply?

Many less serious cases in Knoxville begin in General Sessions Court. A prosecutor can discuss a plea, dismissal or diversion; not every offense qualifies. A defendant does not receive a full jury trial in General Sessions Court, and a final misdemeanor decision there requires appropriate consent or waiver under Tennessee law. The case may instead proceed in a court with jury-trial authority.

Maximum misdemeanor punishments

  • Class A misdemeanor: up to 11 months and 29 days in jail, a fine up to $2,500, or both.
  • Class B misdemeanor: up to 6 months and/or a fine up to $500.
  • Class C misdemeanor: up to 30 days and/or a fine up to $50.

These are the usual class limits under Tenn. Code § 40-35-111, not promised outcomes. DUI, domestic assault and other offenses can add required fees, treatment, jail minimums, or enhanced penalties based on earlier convictions.

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5. How does a felony case move through court?

A felony complaint arising in Knox County may start before a General Sessions judge for the initial appearance and preliminary hearing. That hearing tests whether there is enough evidence to continue; it does not decide guilt. A grand jury may indict and the case then moves to the county’s Circuit or Criminal Court. Tennessee also provides other lawful charging routes and waivers in limited circumstances.

After formal charges, the defense can obtain discovery, seek hearings on contested evidence, negotiate a plea, or request trial. A serious felony trial typically uses a twelve-person jury. Felony cases can take substantially longer than minor citations, so hearing notices and attorney communications matter.

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6. What happens when someone is accused of a violent crime?

A homicide, robbery, rape, or aggravated-assault accusation in Knox County brings particularly serious release and sentencing questions. Judges examine the actual charge and lawful detention criteria; no family should assume that paying a bond automatically means release if there are warrants or other holds.

For example, Tennessee treats many intentional aggravated assaults involving serious bodily injury or a deadly weapon as Class C felonies, with a statutory class range of 3–15 years. Some forms are Class B or D, and the aggravated-assault statute separately caps the ordinary offense fine at $15,000. Murder and other offenses have special sentencing statutes beyond the ordinary felony chart. Defense counsel should review the exact subsection charged.

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7. What happens when a child under 18 is arrested?

For a child under 18 accused of wrongdoing in Knox County, the juvenile-court process is different from an adult prosecution. Police or an intake officer may refer the complaint for informal services or ask the juvenile court to hear it. Detention is a separate decision and does not necessarily mean the child has been found delinquent.

A juvenile judge can consider supervision, treatment, community services, restitution, and placement when legally authorized. In especially serious cases, Tennessee law permits transfer proceedings to adult criminal court after a hearing and required findings. Families should ask promptly about appointed counsel, the detention hearing and any restrictions on release of a minor's records.

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8. What fines, jail terms and prison sentences are possible?

The punishment depends on the precise statute, offense date, prior record, and any mandatory or alternative-sentence rules. For crimes governed by ordinary Tennessee classification ranges, the overall imprisonment and usual maximum fines are:

  • Class A: 15–60 years; ordinary fine ceiling $50,000.
  • Class B: 8–30 years; ordinary fine ceiling $25,000.
  • Class C: 3–15 years; ordinary fine ceiling $10,000.
  • Class D: 2–12 years; ordinary fine ceiling $5,000.
  • Class E: 1–6 years; ordinary fine ceiling $3,000.
  • Class A misdemeanor: up to 11 months and 29 days in jail, a fine up to $2,500, or both.
  • Class B misdemeanor: up to 6 months and/or a fine up to $500.
  • Class C misdemeanor: up to 30 days and/or a fine up to $50.

A court may impose probation, diversion, restitution, treatment or a suspended sentence when the law permits. Tennessee’s felony offender-range rules narrow the sentence within the broader class range; special laws and prior violent convictions can change release eligibility. County jail and state prison are not interchangeable labels for every sentence.

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9. How does someone get a public defender?

Someone facing a criminal case in Knox County who cannot afford a private defense attorney may ask the judge for appointed counsel. The court reviews an affidavit or other proof about income, assets and ability to pay. An appointment can be through a district public defender or a conflict lawyer when the public defender cannot handle the case.

At the first hearing, the defendant should clearly say they want a lawyer and cannot afford one. A family member can help gather pay information and court papers but cannot waive the defendant’s rights for them. Tennessee has elected district public defenders, and their service areas can cross county borders.

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10. Do city courts hear criminal or traffic cases?

Police in Knoxville or another town in Knox County may issue a city citation rather than a county criminal warrant. Some Tennessee municipal courts handle ordinance violations and limited traffic matters; their powers depend on the local charter and state law. Serious criminal charges do not become city-court felonies merely because city police made the arrest.

Check the court name actually printed on the summons. If a charge carries criminal jail exposure, ask a lawyer whether the municipal court has authority over it and whether the case is before a General Sessions or state criminal court instead.

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11. What is a federal crime and which U.S. District Court handles it?

Knox County belongs to the United States District Court for the Eastern District of Tennessee — Northern Division. The division’s listed courthouse is in Knoxville: 800 Market Street, Knoxville, TN 37902. A federal criminal case might involve interstate fraud, offenses on federal property, federal drug trafficking, some firearms offenses, or violations of federal criminal statutes. A state offense does not automatically become federal because it is serious.

Federal defendants may appear before a U.S. magistrate judge for detention and preliminary proceedings; felony cases usually proceed through indictment or another permitted federal charging process, followed by arraignment and trial or plea. Federal prison sentences are administered by the Bureau of Prisons. People awaiting trial or transfer may be held in a contracted or local detention center rather than a prison operated by BOP. Families can search the official Federal Bureau of Prisons inmate locator for eligible federal inmate records.

This Knox County guide offers general criminal-court information, not advice for a particular defendant. Law and court operations may change; a lawyer can explain the charge and next steps in the actual case.

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Search for an Inmate or Active Arrest Warrant in Knox County

Arrested in Tennessee: criminal court process

CorrectPay Commissary Orders & Snack Packs

Provider: CorrectPay (VendEngine)

CorrectPay Commissary Ordering allows families to send pre-approved snack gift packs, supplemental meat and seafood items, hygiene essentials, footwear, and thermal clothing directly to an incarcerated loved one. Each package is tailored to match institutional security rules, ensuring items are delivered safely to housing pods.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Package Cutoff Deadlines and Restrictions Vary

Detention centers enforce specific schedules for care package delivery. Some facilities allow orders to be placed weekly, while others restrict deliveries to bi-weekly or monthly windows, and spending caps vary widely by facility. You should verify your loved one's housing eligibility and active order cutoff dates with the facility. If an order is submitted after the weekly processing deadline, it will be delayed until the subsequent cycle, leaving your loved one waiting for fresh supplies.

Step-by-Step Instructions to Place a Commissary Package Order

  • Obtain the inmate's legal first and last name, date of birth, and official facility booking ID number.
  • Go to www.correctpay.com or launch the CorrectPay app.
  • Select Commissary / Store and choose the state and county facility.
  • Search for the inmate to load the jail's approved catalog of food, hygiene items, and stationery.
  • Select allowed items and add them to your cart up to the facility's maximum dollar or weight quota.
  • Proceed to checkout, enter your debit or credit card billing details, and submit payment.
  • Save your digital receipt and shipment confirmation number for your tracking records.

What the Inmate Needs to Do

The inmate does not need an active online account to receive commissary items. The package is packed and shipped directly to the jail commissary department. Facility staff inspect the box and deliver it to the inmate during their scheduled housing unit distribution day, where the inmate signs the receipt roster.

Official Provider: CorrectPay Official Website

Customer Service Telephone: 1-855-836-3364

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by CorrectPay (VendEngine)

In addition to Commissary Orders, CorrectPay provides several other communication, financial, and visitation services at participating correctional facilities:

Search for an Inmate or Active Arrest Warrant in Knox County

Buy Commissary for an Inmate in the Knox County Jail

Knox County Jail Inmate Commissary - Sending Money or Purchasing Commissary for an Inmate

Knox County Jail allows inmates to purchase commissary. This can be snacks, hygiene products, stamps, stationary, clothing and even electronics.

You can buy commissary for an inmate using an online service called CorrectPay.

There is a monthly limit of $200-300 on how much inmates can spend on commissary items.

This amount is subject to change so call the facility at 865-342-9620 in order to confirm the amount that cannot be exceeded.

Inmates have access to both an in-house commissary store, and commissary packages that can be purchased and shipped to the inmate by friends and family.

Scroll down for information on the Knox County Jail's service they use for you being able to purchase commissary items online and have them shipped directly to the inmate. 

You can also go to our Inmate Money page for information on how to send money to an inmate.

VendEngine / CorrectPay Inmate Kiosk & Web Deposits

Provider: VendEngine • Transitioned to CorrectPay

VendEngine (operating primarily under the consumer platform CorrectPay) provides electronic accounting and kiosk software for county jails and regional detention centers. Family and friends can transfer funds directly into an incarcerated person's jail trust account using a credit or debit card online, via mobile app, or through lobby kiosks, giving them the balance needed to purchase canteen supplies, hygiene products, and snacks.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Facility Intake and Banking Policies Vary

Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail window. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.

Step-by-Step Instructions to Register and Deposit Funds

  • Confirm the inmate's legal first and last name, date of birth, and assigned jail booking identification number.
  • Go to www.correctpay.com or download the CorrectPay app (formerly VendEngine).
  • Select Make a Deposit and choose the state and detention center.
  • Search for the inmate to verify their profile matches the active housing roster.
  • Select Trust Deposits, choose your deposit amount, review convenience fees, and enter your credit or debit card billing information.
  • Submit payment and save the digital confirmation receipt for your financial records.

What the Inmate Needs to Do

The inmate does not need an internet account to receive trust funds. Once authorized, the funds post directly to their facility accounting balance. The inmate checks their balance on a dayroom VendEngine kiosk terminal or tablet to place orders on their regular commissary day.

Official Provider: CorrectPay Official Website

Customer Service Telephone: 1-855-836-3364

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by VendEngine / CorrectPay

In addition to Trust Deposits, VendEngine / CorrectPay provides several other communication, financial, and commissary services at participating facilities:

Search for an Inmate or Active Arrest Warrant in Knox County

Deposit Money for an Inmate in the Knox County Jail

The Easiest and Securest Way of Depositing Money for an Inmate

There are several methods for depositing money on an inmate's account:

1. To send money online to an inmate in the Knox County Jail use correctpay.

2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 855-836-3364.

3. Correct Pay says deposits can also be made at a lobby kiosk in the jail. Call the Knox County Jail to ask whether it has one and where it is.

4. The Knox County Jail may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 865-342-9620.

*When mailing a money order or cashier’s check, send it an envelope by itself.  Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.

5. To ask whether the Knox County Jail takes deposits in person, and when, call 865-342-9620.

Send an Inmate Mail in the Knox County Jail

When mailing a letter or postcard to an inmate, please address your mail as follows:

Inmate's Full Name & IDN, Unit #, Pod Assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918

  • All mail sent to an inmate at the Knox County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • Always use blue or black ink. Do NOT use felt markers or crayons.
  • Do NOT include drawings, nor should you draw on the envelope or postcard.
  • Do NOT enclose glitter, confetti or anything else in envelope.
  • Do not use lipstick, perfume, colored ink or markers, or crayons.
  • When greeting cards are allowed, they should be plain and not be musical.  
  • When books, newspapers and magazines are allowed, they must be new, and only be sent directly from the publisher.
  • Packages, when allowed, must only be sent directly to an inmate from the third-party vendor outlined on our Commissary Page.

Inmates have their mail delivered Monday thru Friday. There is no limit on how much mail they can receive. Inmates are allowed to send mail to friends and family, but NOT to co-defendants, other inmates in this or other jails or prisons, and NOT from people they have a 'no contact' order in place from.

The Knox County Jail has a zero-tolerance policy regarding mail violations.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.

Scroll down for a list of Frequently Asked Questions and Answers regarding how to send an inmate mail, or call the Knox County Jail at 865-342-9620 with your questions.

ICSolutions AdvancePay Prepaid Calling Accounts

Provider: ICSolutions (Keefe Group / TKC Holdings)

ICSolutions provides secure inmate telecommunications systems that allow incarcerated individuals to place outbound telephone calls from housing pods to friends and family. Because correctional facilities do not accept incoming calls, establishing an AdvancePay prepaid account links funds directly to your 10-digit phone number so calls connect without carrier restrictions.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Wireless Carriers Restrict Inmate Calls by Default

Major mobile cellular carriers do not permit traditional collect calls originating from correctional facilities. While some landlines might support direct monthly billing, mobile devices and internet-based telephone numbers require an active prepaid balance or funded debit account, which you can verify by checking with your provider. If you do not register online and fund an account right away, incoming calls from your loved one will automatically fail to ring through to your phone.

Step-by-Step Instructions to Register and Fund an Account

  • Visit www.icsolutions.com or call customer support at 1-888-506-8407.
  • Click Create an Account and register using your primary 10-digit telephone number and email address.
  • Select the state and facility where the inmate is currently detained.
  • Link the inmate to your profile using their full legal name and booking ID number.
  • Select Prepaid Collect to link funds to your phone number, or choose Debit Telephone to provide the inmate funds to call any approved number.
  • Select your deposit amount and complete payment using a credit or debit card.
  • Check your mobile phone settings to ensure unknown or automated numbers are not routed directly to spam.

What the Inmate Needs to Do

The inmate dials your 10-digit number from any dayroom phone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All non-privileged conversations are recorded and monitored by the facility.

Official Provider: ICSolutions Official Website

Customer Service Telephone: 1-888-506-8407

Support Hours: 24 hours a day, 7 days a week, 365 days a year

Supported Languages: English and Spanish

Other Services Provided by ICSolutions

In addition to AdvancePay Prepaid Calling Accounts, ICSolutions provides voicemail and video visitation services at participating facilities:

ICSolutions Inmate Voicemail Services

Provider: ICSolutions (Keefe Group / TKC Holdings)

ICSolutions Inmate Voicemail allows family members and approved contacts to leave a private, recorded voice message for an incarcerated individual. Because outside callers cannot phone an inmate directly, this one-way voice messaging feature ensures critical family updates and legal news reach your loved one even when you cannot be near your telephone to answer live calls.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Voicemail Feature Availability Varies by Facility

Inmate voicemail is not enabled at every correctional facility contracted with ICSolutions. Jails determine whether to offer voicemail services based on local security protocols and monitoring capabilities, which you should confirm with the facility directly. If your loved one's detention center does not support voicemail, you must set up an AdvancePay calling account so they can reach you directly during dayroom phone hours.

Step-by-Step Instructions to Leave an Inmate Voicemail

  • Log into your existing profile at www.icsolutions.com or dial 1-888-506-8407.
  • Confirm that your loved one's detention facility supports the voicemail feature.
  • Dial the facility's dedicated ICSolutions voicemail access telephone number provided on your dashboard.
  • Follow the automated voice prompts and enter the inmate's booking identification number.
  • Record your personal voice message (typically up to 3 minutes in length).
  • Accept the call charges using funds from your prepaid account balance or a credit card.

What the Inmate Needs to Do

When the inmate logs onto any housing unit telephone using their assigned PIN, the automated system notifies them that a new voicemail is waiting in their queue. The inmate follows the audio prompts to play the recording. All messages are subject to monitoring and recording by correctional staff.

Official Provider: ICSolutions Official Website

Customer Service Telephone: 1-888-506-8407

Support Hours: 24 hours a day, 7 days a week, 365 days a year

Supported Languages: English and Spanish

Other Services Provided by ICSolutions

In addition to Inmate Voicemail Services, ICSolutions operates live calling and video visitation options:

CorrectPay Digital Mail & Email Messaging

Provider: CorrectPay (VendEngine)

CorrectPay Digital Messaging provides an electronic two-way communication service connecting family members and friends with incarcerated individuals via housing-unit kiosks and secure handheld tablets. Messages and approved digital photos arrive within hours instead of waiting days for postal mail delivery.

Search for an Inmate or Active Arrest Warrant in Knox County

Important: Electronic Mail Rules and Verification Differ

Inmates cannot receive incoming telephone calls, and physical postal mail regulations vary widely across correctional systems. While some jails continue to accept physical paper letters, many facilities have transitioned to digital-only mail scanning or restrict postal delivery, which you should confirm by checking facility guidelines. If you do not register online and set up message credits immediately, your loved one may face lengthy communication delays while waiting for updates from home.

Step-by-Step Instructions to Register and Send Messages

  • Go to www.correctpay.com or open the CorrectPay mobile app on your smartphone.
  • Create a user profile with your email address and primary telephone number.
  • Select the state and facility where the inmate is currently housed.
  • Link the inmate to your profile using their full legal name or facility booking ID.
  • Purchase a digital messaging stamp bundle using a debit or credit card.
  • Type your message in the composition window and attach approved JPEG photos if allowed by the facility.
  • Optionally include a prepaid reply credit so your loved one can respond even if their account has no funds.
  • Submit your message to the jail screening queue.

What the Inmate Needs to Do

All electronic correspondence is screened by facility mailroom staff. Once approved, the message appears in the inmate's inbox on their housing unit kiosk or assigned tablet. The inmate opens the message, reads your letter, and types an electronic reply using their available credits.

Official Provider: CorrectPay Official Website

Customer Service Telephone: 1-855-836-3364

Support Hours: Monday – Friday, 7:00 AM – 7:00 PM CST; Saturday, 8:00 AM – 5:00 PM CST

Supported Languages: English and Spanish

Other Services Provided by CorrectPay (VendEngine)

In addition to Digital Mail & Messaging, CorrectPay provides several other communication, financial, and visitation services at participating correctional facilities:

Knox County (this county)Roane CountyAnderson CountyLoudon CountyBlount CountySevier CountyUnion CountyGrainger CountyJefferson County
Knox County Jails listed No jails listed

The Knox County Jail serves the following cities and towns of Knox County: Farragut and Knoxville.

Search for an Inmate or Active Arrest Warrant in Knox County