Address:
400 Main Street
City-County Building
Knoxville, TN 37902
Phone:
865-342-9620
Knox County Jail uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.
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You can ‘video visit’ your inmate one of three ways:
Go here to begin the process to schedule a visit.
What is the cost to do remote video visitation?
Paid Remote Visits
Having a remote visit from your Home or app, the cost of each 20-25 minute ‘friends and family remote visit’ will be approximately $7.95 plus tax.
FREE Remote Visits
Visitors can also choose to come to the jail and video chat with an inmate via the JailFunds/VendEngine kiosk in the lobby. The video visit on-site at the jail is FREE.
You can deposit money four different ways:
Attorney Visits only! < (Lawyers, go here)
correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
Visits for both the Knox County Jail & the Detention Facility are held here at the Detention Facility.
4900 Maloneyville Rd. Knoxville, TN 37918
865-342-9620
ON SITE VIDEO VISITATION -
COUNTY JAIL INMATES ONLY
| INMATE HOUSING |
DAY | TIMES |
| A - SIDE 1st & 3rd |
SUN | 8:00AM-2:00PM |
| A - SIDE 2nd & 4th |
SUN | 3:00PM-6:00PM |
| B - SIDE 1st & 3rd |
SUN | 3:00PM-6:00PM |
| B - SIDE 2nd & 4th |
SUN | 8:00AM-2:00PM |
| A - SIDE | MON | 8:00AM-2:00PM |
| B - SIDE | MON | 3:00PM-6:00PM |
| A - SIDE | TUE | 3:00PM-6:00PM |
| B - SIDE | TUE | 8:00AM-2:00PM |
| A - SIDE | WED | 8:00AM-2:00PM |
| B - SIDE | WED | 3:00PM-6:00PM |
| A - SIDE | THU | 3:00PM-6:00PM |
| B - SIDE | THU | 8:00AM-2:00PM |
| A - SIDE | FRI | 8:00AM-2:00PM |
| B - SIDE | FRI | 3:00PM-6:00PM |
| A - SIDE | SAT | 3:00PM-6:00PM |
| B - SIDE | SAT | 8:00AM-2:00PM |
REMOTE VIDEO VISITATION -
COUNTY JAIL INMATES ONLY
| INMATE HOUSING |
DAY | TIMES |
| A - SIDE 1st & 3rd |
SUN | 8:00AM-2:00PM |
| A - SIDE 2nd & 4th |
SUN | 3:00PM-6:00PM |
| A - SIDE ALL |
SUN | 6:00PM-9:00PM |
| B - SIDE 1st & 3rd |
SUN | 3:00PM-6:00PM |
| B - SIDE ALL |
SUN | 6:00PM-9:00PM |
| B - SIDE 2nd & 4th |
SUN | 8:00AM-2:00PM |
| A - SIDE | MON | 8:00AM-2:00PM |
| B - SIDE | MON | 3:00PM-6:00PM |
| B - SIDE | MON | 6:00PM-9:00PM |
| A - SIDE | TUE | 3:00PM-6:00PM |
| A - SIDE | TUE | 6:00PM-9:00PM |
| B - SIDE | TUE | 8:00AM-2:00PM |
| A - SIDE | WED | 8:00AM-2:00PM |
| B - SIDE | WED | 3:00PM-6:00PM |
| B - SIDE | WED | 6:00PM-9:00PM |
| A - SIDE | THU | 3:00PM-6:00PM |
| A - SIDE | THU | 6:00PM-9:00PM |
| B - SIDE | THU | 8:00AM-2:00PM |
| A - SIDE | FRI | 8:00AM-2:00PM |
| B - SIDE | FRI | 3:00PM-6:00PM |
| B - Side | FRI | 6:00PM-9:00PM |
| A - SIDE | SAT | 3:00PM-6:00PM |
| A - SIDE | SAT | 6:00PM-9:00PM |
| B - SIDE | SAT | 8:00AM-2:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Knox County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To register and sign up for a remote visitation account with correctpay.com to communicate with your Knox County Jail inmate, follow the instructions below:
Knox County Jail uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.
You can ‘video visit’ your inmate one of three ways:
Begin the process to schedule a visit:
24/7 Customer Service - 855-836-3364
For all the information on remote video visits and 'at the jail' visitation for Knox County Jail, including fees, schedules, how it works and more, check out our Visit Inmate Page.
1. Register with correctpay online, the money depositing service used by Knox County Jail, or call Customer Service at 855-836-3364. They are open 24/7.
2. Once registered, select Tennessee, then Knox County Jail, then the inmate you want to send money to.
3. Choose an amount, then a payment method (any major credit or debit card in your name), and then send.
NOTE: There is a cost to use this service... usually no more than 5%. The link below has all the information you need to know.
For all the information regarding phone calls with Knox County inmates; what phone service they use, calling cards information, the rules, policies, fees, phone calling times, limits and more visit our Inmate Phone Page.
To send a secure email message and digital photos to an inmate in Knox County Jail follow these steps:
For all information on how to Text/Email an Inmate in Knox County Jail and send them photos, check out our Secure Messaging Guide for Knox County.
24/7 Customer Service - 855-836-3364
To send commissary money to an inmate in Knox County Jail follow these steps:
For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Knox County Jail.
To send commissary money to an inmate's account in Knox County Jail follow these steps:
You can deposit money four different ways:
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Knox County Jail check out our Commissary Instructions Page for Knox County.
Knox County Jail uses a service called correctpay for paying an inmate's Bail Bond online for an inmate.
Register with them online or call them at 855-836-3364 for assistance.
You can deposit money four ways:
For full information on paying an inmate's bond and getting them released after they have been arrested in Knox County, check out our Inmate Bail Page.
To receive phone calls from inmates in Knox County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Knox County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
