Madison County Jail Remote Inmate Video Visits

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Madison County Jail:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Madison County Jail Tennessee (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Madison County Jail mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Madison County Jail Tennessee (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Madison County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Madison County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Madison County Jail:
Inmate's Full Name & Offender ID#
Madison County Criminal Justice Complex
PO Box 247
Phoenix, MD 21131

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

How Do Inmates in Madison County Jail Buy Phone Cards Online & Make Phone Calls?

To receive phone calls from inmates in Madison County, or to assist them in making phone calls from jail to other people, follow these steps:

• Madison County Jail uses the services of Correct Solutions Group.
• 
• Register with them online or call them at 877-618-3516. 
• Services for Madison County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards for your inmate or depositing money into an inmate's commissary account..

For all the information regarding phone calls with Madison County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to Send Money to an Inmate in Madison County

To send commissary money to an inmate in Madison County Jail follow these steps:

• Register with correctpay by creating an account.
• 
• Select Tennessee, then select Madison County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.
• You can deposit money four ways:
• Deposit online at correctpay.com.
• Deposit at the VendEngine kiosk in the Madison County Jail lobby.
• Deposit over the phone 24/7 at 855-836-3364
• Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Madison County Jail.

How to Send a Secure Email or Text Message to an Inmate in Madison County

To send a secure email message and digital photos to an inmate in Madison County Jail follow these steps:

• Register with correctpay by creating an account.
• 
• Select Tennessee, then select Madison County Jail, and then the inmate you want to send your message to.
• Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
• NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
• Uploading photos to Inmate’s email
  Make sure the file size is less than 5MB.
  Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Madison County Jail and send them photos, check out our Secure Messaging Guide for Madison County. 
24/7 Customer Service - 855-836-3364

How to Have Remote Video Visits and 'At the Jail' Visits with an Inmate in Madison County

To register and sign up for a remote visitation account with correctpay.com to communicate with your Madison County Jail inmate, follow the instructions below:

Madison County Jail uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.

You can ‘video visit’ your inmate one of three ways:

• Visit from your home computer.
• Visit from the correctpay VendEngine Kiosk in the Madison County Jail lobby.
• Visit by using the JailFunds iphone or Android app

Begin the process to schedule a visit:

• Register by creating an account.
• Add a payment method.
• Select Tennessee
• Select Madison County Jail
• Select your inmate
• Schedule a visit.

24/7 Customer Service - 855-836-3364

For all the information on remote video visits and 'at the jail' visitation for Madison County Jail, including fees, schedules, how it works and more, check out our Visit Inmate Page.