Bexar County Jail Adult Detention Center Emailing An Inmate

Bexar County Jail Adult Detention Center

Address:
200 North Comal Street
San Antonio, TX 78207

Phone:

210-335-6201

How to Email an Inmate in Bexar County Jail Adult Detention Center

Bexar County Jail Adult Detention Center uses the services of jailfunds.com (aka JailFunds) for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Bexar County Jail Adult Detention Center lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

Go directly here to start the process to send a message

Uploading photos to Inmate’s email
Make sure the file size is less than 5MB.
Also make sure your file is a .jpg, .jpeg or .gif.

correctpay.com Help, Contact and FAQ
24/7 Customer Service - 855-836-3364
Frequently Asked Questions

Can inmates send and receive texts and emails?

Almost all jails and prisons have adopted a messaging system which allows inmates to communicate with their friends and family using an electronic messaging system. It’s neither email nor text, it’s something in between.

The inmate and their contacts do not use their regular email accounts or phone numbers, but account numbers that are set up with the company providing the service.
All communication goes through them. Think of them as a middleman.

Once a contact of the inmate is approved, like the approval process a visitor goes through, an account is set up, using a credit or debit card to fund the account. 

To start, the inmate’s contact can send a message that has a limit of so many characters, usually about one page of text. 

The message is then reviewed by a computer that scans the message for certain keywords or phrases that are not allowed, almost like a censoring service. If the machine scanner finds problems with the message it sends the message to the Bexar County Jail Adult Detention Center staff to review, and if they find no issues, will then forward it to the inmate’s account so that they can read it.

If there are problems with the message, it is possible the message will not be sent. The sender will be notified of the decision and will not get a refund.

Once the inmate receives the message, should the account holder have funded the account allowing replies, the inmate can respond with a similar length message.

How much does it cost for an inmate to use a text or email service?

The cost to use the electronic messaging service, which is like texting or emailing, costs between $0.50 and $1.00 per page; a page being about 500 characters.

Can inmates send and receive photos through their messaging system?

Photos can be sent by the inmate’s contact that is not incarcerated, but not by the inmate due to security concerns. There is an extra cost, usually about $0.50 for each photo attached. 

The photos must go through a security screening where nudity, violence and other things are checked before the photo can be delivered. If the photo is rejected, the sender will be notified, but no refund will be given.

The inmate does not have the ability to print out the photos that make it past the screening, but the photos will stay in their account so that they can view them at their leisure. 

Can I send an inmate a link to a video to watch?

No.  Because this is a closed system, the inmate has no access to the internet, thus the inmate will have no access to any links that you send them.

Can I send the inmate a video?

Yes, just as you can send text and photos, you can send a video message, or if not a message, then a video of your children or yourself. Every company has a limit on the length of the video, usually no more than one minute, and at a cost of approximately $2.00 to $3.00 per video.

The video will first be screened for any nudity, excessive vulgarity, violence, etc. If it is rejected on any of the grounds the sender will not be given a refund.

As with the policy of photos, the inmate cannot reciprocate. They cannot send videos of themselves or anything in jail.

What device does an inmate use for texting and emailing?

The jails that contract with the electronic messaging service is given a certain number of kiosks within each unit for inmate use. Inmates can log on as they might with a public computer terminal. 

In addition to the public terminal kiosks, inmates are given (or can rent) access to individual tablets like a bulky, almost indestructible ipad. These allow an inmate to use them to access your messages, photos and videos in a more private manner. 

Should the inmate damage the tablet, they will be responsible for replacing it. The money will be deducted from their commissary account.

What is the inmate text and email system in Bexar County Jail Adult Detention Center?

The electronic messaging system used by Bexar County Jail Adult Detention Center, if there is one, can be found at the top of this page. If there is no information about the ability to text or email with an inmate, it is possible that the facility has recently changed companies or does not have this service available. Call 210-335-6201 to confirm.

What are the companies that provide inmate electronic messaging services?

This is a list of all the companies in the United States that work with jails and prisons, providing text and email messaging between inmates and their friends and families:

Access Corrections
CIDNET
City Tele Coin
Correct Pay
Corrlinks
Ctel
Edevo
Express Account
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
JailATM
J Pay
NCIC
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
TBE
Visitel

How do I fund the inmate’s messaging system?

You fund the messaging service with credit and debit cards. All of them take Visa and MasterCard, most also take Discover, and just some take America Express.

How often can an inmate text and email?

There is no limit to the amount of texting and email that an inmate can have with their family and friends.

Can inmates’ text any time of the day or night?

If an inmate has their own tablet, then they can text any time of the day or night, however if the must use the wall mounted kiosk terminal in their unit, they are limited to using it only during the hours they are allowed off their bunks; usually 7:00AM to 10:00PM, excluding meals, head counts and shift changes.

Can inmates email other inmates in other jails or prisons?

No, inmates are not allowed to communicate with each other, nor with inmates in other institutions. There is always a way to get around it, for example if one of the inmates has access to a phone with an internet connection, but this would be the only way.

If you would like to send a Bexar County Jail Adult Detention Center inmate money via mail:

Cashier checks and money orders only - NO PERSONAL CHECKS
Money orders and Cashier checks should be made payable to the “Inmate Trust Fund” and must include the inmate’s name and SID number at the bottom of the check.  

Address:
Inmate Trust Fund
P.O. Box 831609
San Antonio, TX 78283

How to find a SID Number:

Daily Arrest Report


Inmate Search & Court Case Lookup

For more information about maximum money deposits and other ways to send your inmate money for his commissary, check out our Inmate Money & Commissary page.


 

In order to send any mail to inmates in Bexar County Jail Adult Detention Center you need to know their SID Number.

How to find a SID Number:

Daily Arrest Report


Inmate Search & Court Case Lookup


Inmate Address:

Inmate's Full Name & SID Number
Bexar County Jail Adult Detention Center
200 North Comal Street
San Antonio, TX 78207


Postcards
The Bexar County Jail Adult Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Bexar County Jail Adult Detention Center allows mail to be sent in envelopes. All incoming mail will be opened, inspected, and scanned into the kiosk for the inmates viewing for up to 6 months. Mail that has been scanned will be held for two business days before being destroyed. 

Money Orders & Casheir's Checks
If you would like to send a Bexar County Jail Adult Detention Center inmate money via mail, other than sending it online, by telephone or by depositing it in a CashPayToday Kiosk, send:
Cashier checks and money orders only - NO PERSONAL CHECKS
Money orders and Cashier checks should be made payable to the “Inmate Trust Fund” and must include the inmate’s name and SID number at the bottom of the check.  

Address:
Inmate Trust Fund
P.O. Box 831609
San Antonio, TX 78283


Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Books can be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above, but they MUST be delivered by courier (USPS, UPS or Fedex) or the delivery won't be accepted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Bexar County Jail Adult Detention Center standards will be disposed of.
Hard cover books and spiral bound books will not be accepted by the jail due to their potential to be used as a weapon.

Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Bexar County Jail Adult Detention Center uses Access Securepak.

For complete information about all other types of mail rules and guidelines, questions about photographs and anything else, check out our Inmate Mail page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Bexar County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Bexar County Jail Adult Detention Center follow these steps:

  • Select Texas, then select Bexar County Jail Adult Detention Center, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Bexar County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Bexar County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Bexar County Jail Adult Detention Center check out our Commissary Instructions Page for Bexar County.


 

How to Send Money to an Inmate in Bexar County

To send commissary money to an inmate in Bexar County Jail Adult Detention Center follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Texas, then select Bexar County Jail Adult Detention Center, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Bexar County Jail Adult Detention Center.


 

How Do Inmates in Bexar County Jail Adult Detention Center Make Phone Calls?

To receive phone calls from inmates in Bexar County, or to assist them in making phone calls to other people, follow these steps:

  • Bexar County Jail Adult Detention Center uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for Bexar County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in Bexar County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with Bexar County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to visit an inmate in Bexar County Texas using Video Visitation or visiting an inmate at the jail

To visit an inmate in Bexar County follow these steps:

  • In addition to visiting inmates at the jail, Bexar County Jail Adult Detention Center uses a video visitation service called IC Solutions.
  • In order to visit with your inmate online or at the Bexar County Jail Video Kiosk, you must first register with IC Solutions.
  • Once you are logged into your existing IC Solutions account or have created a new account and are logged in, you must select Register for Video and enter Bexar County Jail Adult Detention Center.
  • Then select your Bexar County Inmate.
  • Then fund your account using either a Visa, Mastercard credit or debit card.
  • Lastly, schedule a visit.
  • The cost for a remote video visit ranges from $7-10 for 20-25 minute visit. Rates are subject to change.

For full instructions on all the benefits of using IC Solutions to visit a Bexar County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

How to Send a Secure Email or Text Message to an Inmate in Bexar County

To send a secure email message and digital photos to an inmate in Bexar County Jail Adult Detention Center follow these steps:

  • Register with correctpay by creating an account.
  • Select Texas, then select Bexar County Jail Adult Detention Center, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Bexar County Jail Adult Detention Center and send them photos, check out our Secure Messaging Guide for Bexar County. 
24/7 Customer Service - 855-836-3364


 

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