Richmond City Jail Commissary Carepacks
Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
1. Register here.
2. Select Virginia.
3. Select Richmond City Jail.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
My Care Pack
10880 Linpage Place
St. Louis, MO 63132
* You can Live Chat with a Representative online: (bottom left corner of page)
Monday-Friday, 7:30 a.m.–11 p.m. CST,
and Saturdays, 10 a.m.–4 p.m. CST.
*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Richmond City Jail staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Richmond City Jail's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.
Here is a sample of what you can purchase for your inmate:
*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.
Deposits for Inmate Communications such as prepaid phone cards
Richmond City Jail uses GTL Connect Network, also known as Viapath Technologies, to facilitate family members and friends to make deposits directly into their Trust Fund Commissary Account that can be used for communication services.
The inmate can then use the money to purchase products from commissary or services such as secure messages and phone calls.
Deposits can be made 24/7 online or by telephone by calling 888-988-4768, or by using the Richmond City Jail kiosk.
**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.
All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Richmond city, can be found on our Send Money Page.
For full instructions on the Richmond City Jail Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.
Richmond City Jail uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Richmond City Jail inmate's account for communication services, check out our Send Money page.
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Richmond City Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
When mailing a letter or postcard to an inmate, please address your mail as follows:
Inmate's First and Last Name
1701 Fairfield Way
Richmond, VA 23223
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Richmond City Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Richmond city remote video inmate visitation can be done using the services of GettingOut.
There are three ways to remotely visit your inmate in Richmond City Jail:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.
To remotely visit an inmate in Richmond city follow these steps:
1. Start by confirming that Richmond City Jail's Video Visitation is working correctly by looking up Richmond city here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Richmond City Jail, and then the inmate you wish to communicate with.
Other Richmond city Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Richmond city, can be found on our Visit Inmate Page.
Richmond City Jail Phone: 804-646-4464
Frequently Asked Questions
Does the Richmond City Jail allow packages to be shipped to an inmate?
Yes. The Richmond City Jail uses an online service called Access Securepak in which friends and family members can order everything from snacks, candy and hot food to clothes, stationary and electronics, and have them shipped directly to any inmate. The prices are reasonable and ordering is easy. Learn more about ordering Access Securepak packages online for an inmate in the Richmond City Jail. If you want to order by phone call 800-546-6283.
What kind of things can an inmate in the Richmond City Jail buy in commissary?
The Richmond City Jail allows a wide variety of food, snack foods, candy, clothing, electronics and other items to be purchased by inmates either through their commissary or by friends and family members sending in care packages from a third-party vendor called Access Securepak. All of the snacks and candy are brand name items that they are used to purchasing on the outside. Learn more about ordering Access Securepak packages online for an inmate in the Richmond City Jail. If you want to order by phone call 800-546-6283.
Why do inmates in the Richmond City Jail need commissary?
Inmates in the Richmond City Jail do not necessarily need commissary, as the jail provides the with the minimum food and hygiene products they need to subsist. But jail is a very stressful place, and by having a daily snack, or using a soap, shampoo or toothpaste that are used to using on the outside can bring a certain amount of normalcy and comfort to their life inside. Learn more about ordering Access Securepak packages online for an inmate in the Richmond City Jail. If you want to order by phone call 800-546-6283.
Are commissary items used for gambling in the Richmond City Jail?
Yes. Because inmates do not have access to actual cash money in the Richmond City Jail, snacks, candy, brand name hygiene products and other sundries inmates can get from commissary and care packages you ship to them are used as currency, thus for gambling. In addition to gambling, commissary items can be used to purchase services such as haircuts, tattoos and cell cleaning. Unfortunately, in many cases, commissary items are also used to purchase protection from other inmates who wish them harm. If your inmate is needing more than $10 a day for commissary, they are getting pretty fat or are using the items they purchase for gambling purposes or personal protection. Learn more about inmate commissary in the Richmond City Jail.
How much money should you send an inmate in Richmond City Jail for commissary?
A reasonable amount of commissary money you should send your inmate is whatever your budget allows. While jail is stressful for an inmate, it is just as stressful for their family members or loved ones on the outside. You are the one that still has bills to pay; rent, utilities, food, phone, children's needs, gas, car payments and all the other stresses of life. As hard as the pressure you are getting to send money, your needs and the children's come first. Richmond City Jail limits the inmates to receiving no more than $300-400 per month in commissary money and/or care packages, not including phone expenses, but realistically an inmate can get by on less than $100 per month of products and be comfortable. Learn more about inmate commissary in the Richmond City Jail.
I didn't get the items from Access Securepak that I ordered. Can I get a refund?
Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Richmond City Jail staff. They will not take your word for missing or broken items. You must get the jail staff to report it if you want a refund. Learn more about refunds from Access Securepak in the Richmond City Jail. Call the jail at 804-646-4464 or if you want to discuss a problem call 800-546-6283.