Address:
500 Rolfs Avenue
West Bend, WI 53095
Phone:
262-335-4427
Friends & Family Portal Information
Frequently Asked Questions
Instructions on How to Use CIDNET
CIDNET Instrucciones
Contact Customer Support
Washington County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE
DAY | TIME |
SUNDAY | 9:00 AM - 8:30PM |
MONDAY | 9:00 AM - 8:30PM |
TUESDAY | 9:00 AM - 8:30PM |
WEDNESDAY | 9:00 AM - 8:30PM |
THURSDAY | 9:00 AM - 8:30PM |
FRIDAY | 9:00 AM - 8:30PM |
SATURDAY | 9:00 AM - 8:30PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Washington County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Because Washington County and Wisconsin can change their bail bond procedures, it is always best to call either the Washington County Jail at 262-335-4427, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked.
Ask the staff at the Washington County Jail or the Washington County Court Clerk these specific questions:
If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.
This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.
To register and sign up for a visitation account with CIDNET Video Visitation Service, follow the instructions below:
For all the information you need to know, including instructions, special links, policies, rules, tips and solutions to possible issues regarding regular visitation and remote video visits with an inmate in Washington County, visit our full page guide.
NOTE: All visits are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that CIDNET may be collecting voice prints for a database which they may be sharing with law enforcement agencies.
For inmates receiving mail in the Washington County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Washington County Jail:
Inmate's Full Name
Washington County Jail
500 Rolfs Avenue
West Bend, WI 53090
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
To send and receive secure texts or emails from an inmate housed in Washington County follow these instructions:
For all the information you need to know, including instructions, policies, tips and solutions to possible issues with Texting and Emailing an inmate in Washington County, visit our full page guide.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Washington County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Washington County Jail check out our Commissary Instructions Page for Washington County.
To deposit money online for an inmate in Washington County Jail follow these steps:
For all information, tips and procedures for sending money to an inmate in Washington County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Washington County.
To receive phone calls from inmates in Washington County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Washington County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.