Santa Rita Jail - Alameda County Detention Emailing An Inmate

Santa Rita Jail - Alameda County Detention

Address:
5325 Broder Blvd.
Dublin, CA 94568

Phone:

925-551-6500

Santa Rita Jail - Alameda County Detention - Emailing an Inmate

Santa Rita Jail - Alameda County Detention allows Secure Messaging using a third-party service call Access Corrections.

They are the same company that facilitate Secure Deposits and Securepaks, so if you are already registered with them, then you are already approved to send Secure Messages to your inmate.

Register/Log in here.

After Registering/Logging In:

1.     You choose Santa Rita Jail - Alameda County Detention.
2.    You Search for your inmate by typing in his last name. You can further narrow your search by adding his first name and/or Inmate ID.
3.    You add a credit or debit card.
4.    You buy a message plan (plans and prices vary), or buy credits. One credit costs $0.01.
5.    You select the option for your inmate to be able use the credits which you purchase, to message back to you... Or not.
6.    Santa Rita Jail - Alameda County Detention charges a fee for each message sent or received.

Important Things to Know

 - Access Corrections has an iphone app and an android app for using their services.
 - ALL of your correspondence will be monitored by the jail. 
 - Do NOT write anything you wouldn’t want repeated in court.
 - Rates vary and are always subject to change.
 - Inmates can write you back ONLY if you select that option.
 - You CAN send photos up to 32MB in file size. Subject to change.
 - You CAN have unlimited credits on your account but are limited in the amount of each credit purchase.
 - You may NOT type or send emoticons.
 - You may NOT copy and paste text. Type directly.
 - You may NOT type profanities, violence or characters not approved. 
 - Due to messages having to be reviewed first, allow up to five days for a message to be delivered.
 - You may NOT transfer credits to another email.

Phone: 866-345-1884

Email:  [email protected]
FAQ
Contact Page
iphone app
Android app

How to Deposit Money in an Inmate's Trust Account in Order to Purchase Prepaid Calling Cards or Phone Calling Time

To Deposit Money in an inmate's account follow these steps:

  • Create a ConnectNetwork account 
  • Select your inmate, and add to them to your account,
  • Deposit money into his or her commissary account.

**NOTE** GTL is in a transition merging into a new company called ViaPath Technologies.


Features:

  • Deposit options available 24 hours a day, 7 days a week via phone 877-650-4249, and online.
  • Mobile-friendly deposit options are available via their app.
  • Deposits and payments made through automated channels (ConnectNetwork Website, Mobile App, Toll Free Phone, or Kiosk at the jail) are transmitted to the facility within one business day.
  • Deposits that are mailed are processed the next business day after they are received by GTL.
  • Inmate can choose how to spend the funds you deposit.

All the information you need to understand depositing money into an inmate's trust fund, specifically for phone calls in Alameda County, can be found on our Send Money Page.


 

How Do You Communicate with an Inmate in the Santa Rita Jail - Alameda County Detention by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

  • Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
  • Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
  • Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Santa Rita Jail - Alameda County Detention, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Santa Rita Jail - Alameda County Detention Inmate Phone Syste, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Send Money Page.


 

How to Send a Secure Email Message to an Inmate in Alameda County

To send a secure email message to an inmate in Santa Rita Jail - Alameda County Detention follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Santa Rita Jail - Alameda County Detention, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Santa Rita Jail - Alameda County Detention check out our Secure Messaging Guide for Alameda County.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Alameda County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Santa Rita Jail - Alameda County Detention follow these steps:

  • Select California, then select Santa Rita Jail - Alameda County Detention, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Alameda County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Alameda County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Santa Rita Jail - Alameda County Detention check out our Commissary Instructions Page for Alameda County.


 

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Frequently Asked Questions

Can you email or text an inmate in Santa Rita Jail - Alameda County Detention?
Yes, Santa Rita Jail - Alameda County Detention contracts with a third-party service called Access Corrections Secure Mail. You can exchange digital messages with an inmate for a fee. The way it works is that after registering, you purchase a certain amount of 'credits' which cost $0.01 each. You can spend those credits on words or photos. Likewise, if you allow it, your inmate can also use those credits to message you back. They cannot send photos though. Important things to know: Don't send anything violent or pornographic. Don't send anything related to a crime or his case. All your correspondence will be monitored by the jail staff. You can have unlimited credits, but are limited to how much you can purchase at one time. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at 925-551-6500. Learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.

Can an inmate in Santa Rita Jail - Alameda County Detention email or text me?
Yes, an inmate in Santa Rita Jail - Alameda County Detention can email or text you using the jail's third-party service called Access Corrections Secure Mail. Inmates can write you back ONLY if you select that option, so make sure you check the box for allowing your inmate to be able to message you when you open your account. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at 925-551-6500. Learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.

How do I email or text an inmate in Santa Rita Jail - Alameda County Detention?
To send an email or a text to an inmate in Santa Rita Jail - Alameda County Detention, you first need to register with the third-party service they contract with, Access Corrections. You can link to it directly and get full instructions on the JailExchange website linked above. After registering, you select Santa Rita Jail - Alameda County Detention, then select your inmate, then add your payment method, and then you can write your message and/or upload the photo(s) you are choosing to send them. Access Corrections will walk you through each step. They also have apps for both iphone and Android. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at 925-551-6500. Learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.

How long does it take for my email or text to get to to an inmate?
Access Corrections Secure messaging, the third party service used to send texts/emails to an inmate in Santa Rita Jail - Alameda County Detention processes the text and/or photo to your inmate immediately. First it has to be reviewed by their filtering (censoring) system. If it passes that it gets sent to the facility so that their staff can review it, just like they review regular snail mail. The entire process can take as short as one day, but as long as five days. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or call the jail at 925-551-6500. Learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.

Can I send a photo by email or text to an inmate in Santa Rita Jail - Alameda County Detention
Yes. Using a third party service the Santa Rita Jail - Alameda County Detention allows, Access Corrections Secure Mail, you can send a photo of up to 32MB in file size. While Secure messaging is not an email or texting service per se, it functions like email, except that your photos must first be reviewed and cleared by the jail before they are forwarded on to your inmate. For any questions about Secure Mail, call Access Corrections at 866-345-1884. Learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.

How much does it cost to send an email, text or photo to an inmate in Santa Rita Jail - Alameda County Detention?
The cost to send an inmate a text, an email or a photo using Access Corrections Secure Mail is $0.01 per credit. The fee is designed this way so that they can change the definition of what a 'credit' is. This means that if the jail decides that they want to allow a credit to mean "one word', or to mean "one letter or number" they have that option. You can also choose a 'plan' with special pricing. In the long run, you will end up saving money by purchasing a 'plan'. After registering with Access Corrections, and selecting Santa Rita Jail - Alameda County Detention, then your inmate, and then preparing a message, you can review the cost to you prior to sending it. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or you can learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.

Can I send an inmate in Santa Rita Jail - Alameda County Detention emoticons in my emails or texts?
No. Access Corrections Secure Mail does NOT allow, nor recognize emoticons in your digital messages to an inmate in Santa Rita Jail - Alameda County Detention. If you use an emoticon it will be rejected and the inmate will not see it. You may only use words. For any questions about Secure Mail, call Access Corrections at 866-345-1884, or you can learn more about how to text/email an inmate in the Santa Rita Jail - Alameda County Detention.