San Bernardino West Valley Detention Center INMATE PHONE USE

SECURUS INMATE PHONE SYSTEM

San Bernardino West Valley Detention Center uses Securus Phone System for Inmate Calling.

Securus has three (3) inmate phone calling programs. 

Check here to see which programs are served by San Bernardino West Valley Detention Center.

Contact Securus Online

Contact Securus by Phone:

972-734-1111 or 800-844-6591

1.  AdvanceConnect – Good Option if you are on a budget

This type of account offers you the following benefits:

• The maximum funding amount is up to $50.00 per transaction.
• You are able to receive inmate calls as long as funds are available in your account.
• You can add multiple phone numbers to your account so your loved one can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
• Calls will connect to cell phones (subject to facility restrictions).
• You have 24/7/365 access to your account on the website or by contacting via phone.

2.  Inmate Debit – Good Option if you are on a budget

This type of account offers you the following benefits:

• You can fund an Inmate Debit account without having your own calling account
• Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts
• Calls will connect to cell phones (subject to facility restrictions)
• The maximum funding amount is $50.00 per transaction
• You have 24/7/365 access to fund an inmate’s Debit account on our website or by contacting us via phone
• Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account. This product is currently available at limited facilities.

3.  Direct Bill – Used by those with long term inmates, Lawyers, etc. 

A Direct Bill account allows you to receive collect calls from inmates and have the charges billed directly to you each month from Securus Correctional Billing Services (SCBS). 

• This account is a good option if the inmate is incarcerated for longer than two years or if you are an attorney, bail bondsmen, consulate, social worker or other small business or government agency.
• With verification or approved credit, you can receive an itemized monthly bill statement from SCBS for your calls. 

For information about Securus eMessaging (inmate secure email) services, please scroll down.

How Does An Inmate Make A Phone Call From San Bernardino West Valley Detention Center?

This facility contracts with Global Tel* Link for inmates to make phone calls to family and friends. You must set up a prepaid account before the inmate can call.

Global Tel* Link provides prepaid accounts, which give you the opportunity to accept calls from inmates on any phone that you attach to the account. Before you can accept the first call, you must open an account using the following steps.

To Open a My Account

Click here to register for an account.

Read and agree to the company’s terms of service.

Fill in required information including a valid email address.

Add the jail/prison to your account with the following steps.

Select a state from the drop down menu.

Click on the desired facility and hit next.  (You cannot complete your registration until this is done).

Hit the submit button. An activation email will be sent to the email you provided.

Go to email and click on activation link. You will be taken to the site again. Log in from there.

Click the sign up button and then add the phone number you wish to have associated with the account. This is the phone number that will receive calls from the inmate.

Choose whether to associate the address used for registration or a different address and input that address.

Choose which facility you wish the above entered phone number to be attached to. The next page will show you the phone number and facility that go together. You can repeat these steps to add additional phone numbers or facilities as needed.

To Add Funds

Click here to log in.

Click on the blue “Make a payment” link.

Select the phone number and facility from the drop down menu that you wish the money to be applied to.

Click add card and enter debit or credit card information-then press the close button. There is a $25 minimum deposit each time you fund the account. A service fee of $6.95 is deducted from each deposit you make.

On the page where you add your card information, you will be given the opportunity to sign up for automatic funding. If you choose this option, whenever your balance gets below $7.00 your credit/debit card will automatically be billed $25 or $50 depending on the amount you chose at sign-up. If you don’t wish to choose this option, simply add your credit card for a onetime payment at the top half of the page.

OFFENDER PHONE ACCOUNT

This is an account that you can fund for a specific inmate. Once it is funded, the inmate can use it to call anyone on the approved phone list, instead of being limited to one phone on the account. If you fund an Offender Phone Account, the inmate then owns the funding and you cannot retrieve it or limit his calls to any specific phone.

Click here to log in.

Choose “Offender Phone Account” on left side of page.

Choose the inmate from your offender list for whom you wish to fund an Offender Phone Account.

Only those housed at facilities that allow offender phone accounts to be funded through family and friends will appear on this list.

If no names appear, the facility does not allow family/friend Offender Phone Accounts. You can still set up a My Phone Account and have the inmate call you on a specified phone.

Input credit/debit card information and amount. There is a $25 minimum deposit required. A $7.95 service fee is deducted from each deposit you make.

Check information and amount and if correct, click submit. The funds will be available to the offender within minutes of your deposit going through.

Click here to view the Global Tel Link/Connect Network contact information.

To see San Bernardino West Valley Detention Center phone services, go to http://cms.sbcounty.gov/sheriff/CourtsCorrections/WestValleyDetentionCenter.aspx or call 909-350-2476.

Can I communicate by Email with an Inmate?

Securus Technologies eMessaging allows family and friends to communicate with an inmate using a messaging service that works like email.

Because San Bernardino West Valley Detention Center contracts with Securus for their phone service, they either already or may soon allow eMessaging for their inmates.

Check to see if eMessaging is available:

*WARNING* Everything you write or any attachments that you send will be seen by authorities in your inmate's facility, will be stored on their servers indefinitely and can be used against them in court proceedings. 

We recommend you download the app in order to use eMessaging

Things you can do with Securus eMessaging by buying 'Digital Stamps' from Securus:

- Send a text Message - 1 stamp

- Purchase a reply for your inmate - 1 stamp

- Attach up to 5 photos - 1 stamp each photo

- Share up to 5 eCards - 1 stamp each eCard

- Send just a photo with no text - 1 stamp

- Send a 30 second VideoGram - 3 stamps

Things your inmate can do using eMessaging:

- Reply to your eMessage if you attach a return stamp

- Receive transferred stamps you share with them (no cost to transfer)

- When available, they can purchase their own stamps from their Inmate Debit Account

How it works:

- You must have a Securus Account and be logged in

- Messages are sent and received from the Securus Website or the Securus Mobile App

- Find San Bernardino West Valley Detention Center here, check to see if they have eMessaging yet, and if they do, find your inmate, purchase a book of stamps and send an eMessage.

- You must first purchase a book of stamps. The cost of each stamp is subject to change. Once you select your inmate, the stamp price will be shown.

*WARNING* 

- All eMessages, Photos and Videos are first REVIEWED by San Bernardino West Valley Detention Center Staff.

- If your eMessage, Photo or Video is NOT approved, you will receive a message in your eMessaging inbox stating that the message was rejected and a reason.

- NO REFUNDS will be given for Stamps used, even if eMessage or other attachments are rejected.

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call San Bernardino West Valley Detention Center at 909-350-2476 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Click here to view the jail website for additional information.