San Bernardino West Valley Detention Center Inmate Mail

San Bernardino West Valley Detention Center Inmate Mail

When mailing a letter or postcard to an inmate, please address your mail as follows:

Inmate's First and Last Name
Inmate's Name, Booking Number
West Valley Detention Center
9500 Etiwanda Avenue
Rancho Cucamonga, CA 91739
Phone: 909-350-2476

All mail sent to an inmate at the San Bernardino West Valley Detention Center must include the sender's name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.

The information below provides complete instructions regarding:

  • San Bernardino West Valley Detention Center Inmate Mail Policies,
  • Mail Instructions,
  • What type of mail is NOT allowed,
  • Rules for Mailing Letters and Photos and Postcards
  • Emailing an inmate,
  • Policies for Sending Magazines, Newspapers, Books and Packages to San Bernardino West Valley Detention Center in Rancho Cucamonga, California.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
The San Bernardino West Valley Detention Center has a zero-tolerance policy regarding mail violations.

TextBehind Digital & Letter Writing Service


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
San Bernardino West Valley Detention Center California
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    The jail or prison's mailroom staff print approved pages and then delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 
  • There is NO guarantee that San Bernardino West Valley Detention Center will cooperate and process TextBehind 'mail', and then deliver it to your inmate. Only when jails enroll directly with TextBehind, is your inmate most likely to get your TextBhind communications.

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking the necessary action, and on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
TextBehind Volume Discount packages
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
San Bernardino West Valley Detention Center California (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

RATES (subject to change):


TextBehind is a digital texting and letter writing service used by jail and prison inmates and inmate’s friends and families all across America. Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters replaced the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Type of Mail Allowed for San Bernardino West Valley Detention Center

Postcards

The San Bernardino West Valley Detention Center allows inmates to receive unlimited pre-metered postcards like the type purchased from the post office. They also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes

The San Bernardino West Valley Detention Center allows inmates to receive an unlimited amount of letters as long as they conform to the mail guidelines.  Letters should arrive in standard letter-sized envelopes and must have a complete return address, including your first and last name and address.

Address mail to:

Inmate’s first and last name and booking number (Click here to locate inmate number)

9500 Etiwanda Avenue

Rancho Cucamonga, CA 91739

To confirm that the San Bernardino West Valley Detention Center still allows letters in envelopes call 909-350-2476 or view the Inmate Mail Instructions by going here.

Newspapers

You can purchase a newspaper subscription for an inmate but it must be mailed to the jail directly from the publisher and must include the inmate’s full name and booking number. Click here to obtain that information.

Magazines

Magazines are also allowed, but must be mailed directly from the publisher and include the inmate’s full name and booking number. Any magazine containing lewd photos, nudity, pornography, or anything promoting drugs or violence will be confiscated by jail staff and discarded.

Books

If you wish to mail a book to an inmate you must have it sent from either the publisher or from a third-party vendor such as Amazon.com or Barnes and Noble.

Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. In addition, the contents cannot present a threat to the security of the facility. Any book that does not meet the San Bernardino West Valley Detention Center standards will be disposed of.

Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

To confirm that the San Bernardino West Valley Detention Center continues to allow books to be mailed by a third party publisher or bookseller, call 909-350-2476.

Care packages

Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.

When a jail allows the inmate to receive Care Packages they must come directly from an approved company that specializes in serving the inmates of jails.

Call 909-350-2476 or click here or here to see if the San Bernardino West Valley Detention Center participates in a Care Package program and if so, how to purchase one.

Emailing an Inmate

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your Smart Phone, computer or tablet whenever you wish.

In addition, you don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence much more quickly and send responses immediately.

Jail staff likes it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filter program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones has been used as evidence in criminal court cases to convict them or to file new charges.

Call 909-350-2476 or click here to see if email services are being offered at this jail and if so, how to sign up you and your inmate.

How to address your Inmate's Postcard or Envelope

Inmate's First and Last Name
Inmate's Name, Booking Number
West Valley Detention Center
9500 Etiwanda Avenue
Rancho Cucamonga, CA 91739

All mail sent to an inmate at the San Bernardino West Valley Detention Center must include the senders name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.
To confirm the mailing address and/or any new policies regarding inmate mail call 909-350-2476 or check the most recent updates on the jail's website by going here.

Mailed Items NOT Allowed

If you attempt to mail anything other than a plain letter, postcard or greeting card it won't get through.

Examples of prohibited items include:

Stamps and stickers.

Food items or personal hygiene items

Cash

Musical greeting cards.

Altered mail such as perfumed or lipstick covered.

Paper with any type of stains such as grease.

News clippings.

Crayon, felt tip or hand painted drawings.

Call 909-350-2476 or click here for a complete list of prohibited items.

POLICIES REGARDING MAILING PHOTOS TO San Bernardino West Valley Detention Center

Photos should not exceed 4 inches high x 6 inches wide.

The jail does not specify the number of photos that an inmate can receive at one time, but it is recommended that you not send more than five at a time.

Polaroid Photos are prohibited.

Photos of weapons are prohibited.

Photos of drugs, the consuming of drugs or alcohol is prohibited.

Photos of lewd behavior or people exhibiting too much skin is prohibited.

Call 909-350-2476 or check the most recent policies regarding inmate photos on the jail's website by going here.

Important Mail Tips

Failure to follow the jail’s guidelines can get the inmate in trouble.

Repeated failure to follow guidelines can get future mail from you banned.

Mail is always scanned and inspected for contraband, obscenity and other rule infractions.

Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  

Never write anything about the inmate's court case you wouldn't want read aloud in court.

Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.

The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

Click here to view contact information for the San Bernardino West Valley Detention Center.

How to Deposit Money into an Inmate's Account in San Bernardino West Valley Detention Center

To deposit money into the account of an inmate in San Bernardino County, follow these instructions:

  • Create an account with Touchpay Services, a GTL company.
  • Select California.
  • Select San Bernardino West Valley Detention Center
  • Enter the Inmate ID of your inmate.  This can be found by calling 909-350-2476 or by looking up the inmate's name in the Inmate Search link above.
  • Enter your billing information and send money.
  • You can also deposit cash using the kiosk at the San Bernardino West Valley Detention Center

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, check out our Send Money Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Bernardino County

To send a commissary carepack (food, snacks and goods) directly to an inmate in San Bernardino West Valley Detention Center follow these steps:

  • Register here to create an account with icaregifts for San Bernardino County.
  • Choose California, then San Bernardino West Valley Detention Center, and then the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Bernardino County at any one time.
  • There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
  • The gift packs for inmates in San Bernardino County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in San Bernardino West Valley Detention Center, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for San Bernardino County.


 

How an Inmate Makes a Phone Call to You or Others from San Bernardino West Valley Detention Center

To set up a phone account so that your inmate can call you from San Bernardino County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your San Bernardino County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

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