Address:
300 Bradford Street
Redwood City, CA 94063
Phone:
650-363-4000
How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.
Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.
Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.
This link explains everything you need to know about Smart Communications Video Visitation.
300 Bradford Street
Redwood City, CA 94063
650-363-4000
| DAY | TIMES |
| SUNDAY | 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM |
| MONDAY | NO VISITS |
| TUESDAY | 8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM |
| WEDNESDAY | 8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM |
| THURSDAY | 8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM |
| FRIDAY | 8:00AM – 8:45AM 10:00AM – 10:45AM 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM |
| SATURDAY | 2:00PM – 2:45PM 7:00PM – 7:45PM 9:00PM – 9:45PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Maguire Correctional Facility money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
To schedule a visit and meet with an inmate in San Mateo County, either at-the-jail or remotely by video, follow these instructions:
For all the information you need to schedule and visit with a Maguire Correctional Facility inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.
Postcards
The Maguire Correctional Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Maguire Correctional Facility also allows envelopes to be mailed to inmates.
Postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126
Legal Mail
Send all legal Mail to this Address:
Maguire Correctional Facility
INMATE NAME – ID NUMBER
300 Bradford Street
Redwood City, CA 94063
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Maguire Correctional Facility allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Maguire Correctional Facility standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Maguire Correctional Facility
INMATE NAME – ID NUMBER
300 Bradford Street
Redwood City, CA 94063
Postcards
The Maguire Correctional Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Maguire Correctional Facility also allows regular postcards and envelopes to be mailed to inmates as well.
Personal postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126
Legal Mail
Legal Mail is mail from Attorneys, law enforcement, the courts, bail companies, etc.
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Maguire Correctional Facility allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Maguire Correctional Facility standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All legal mail, newspapers, magazines and books are to be shipped to:
Maguire Correctional Facility
INMATE NAME – ID NUMBER
300 Bradford Street
Redwood City, CA 94063
To send a commissary carepack (food, snacks and goods) directly to an inmate in Maguire Correctional Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Maguire Correctional Facility check out our Commissary Instructions Page for San Mateo County.
To send commissary money to an inmate in Maguire Correctional Facility follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Maguire Correctional Facility.
To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
