Men's & Women's Transitional Facility Emailing An Inmate

Men's & Women's Transitional Facility

Address:
1300 Maple Street
Redwood City, CA 94063

Phone:

650-599-3000

Exchanging emails and secure messages with a San Mateo County inmate

IC Solutions and Men's & Women's Transitional Facility assists you in sending both secure messages and photos to your inmate in San Mateo County.  They contract with Access Corrections, a third party company that you can open an account with here.

Men's & Women's Transitional Facility Announces Major Inmate Email and Text Policy - January 4, 2023

Due to the ability of third party companies providing a secure environment for Men's & Women's Transitional Facility inmates and their contacts outside the facility to communicate digitally, this facility will now (or soon) be providing the ability for digital messaging.

Secure digital messaging allows for a delay between the emails of the inmate and their friends and family, so that the jail can scan the communication for illegal or other communications against their policies.

Note that all messages, both sent and received, will be saved and will be referred to in the inmate's existing or future criminal charges. 

Complete instructions on how to sign up for this service for the Men's & Women's Transitional Facility, and how it works can be found below. Call 650-599-3000 if you have any questions.

How to Schedule & Visit with an Inmate in Men's & Women's Transitional Facility

To schedule a visit and meet with an inmate in San Mateo County, either at-the-jail or remotely by video, follow these instructions:

  • To schedule and visit with an inmate you MUST first open a SmartJailMail.com account.
  • Once you open an account, you may search for San Mateo County inmate to visit with.
  • When you locate the San Mateo County inmate that you want to connect with, you can send them a connection request.
  • Men's & Women's Transitional Facility will then need to approve the request before you can send messages.

For all the information you need to schedule and visit with a Men's & Women's Transitional Facility inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.


 

How Do Inmates in Men's & Women's Transitional Facility Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

  • Men's & Women's Transitional Facility uses the services of IC Solutions.
  • Register with them online or call them at 888-506-8407
  • Agents are available 24 hours a day, and speak both English & Spanish.
  • Services for San Mateo County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Mateo County.
  • Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How, What and Where can you Mail Something to an Inmate in Men's & Women's Transitional Facility?

Postcards & Envelopes
The Men's & Women's Transitional Facility allows regular postcards and envelopes to be mailed to inmates. There are a number of restictions that are oulined on the Inmate Mail page.

Postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126


Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.


All newspapers, magazines and books are to be shipped to:
Maple Street Correctional Center
Men's and Women's Transitional Facility
INMATE NAME – ID NUMBER
1300 Maple Street
Redwood City, CA 94063

For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page. 


 

How to Send a Carepack Commissary Package Directly to an Inmate in San Mateo County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Men's & Women's Transitional Facility follow these steps:

  • Select California, then select Men's & Women's Transitional Facility, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for San Mateo County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in San Mateo County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Men's & Women's Transitional Facility check out our Commissary Instructions Page for San Mateo County.


 

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Men's & Women's Transitional Facility follow these steps:

  • Register with Access Corrections by creating an account.
  • Select California, then select Men's & Women's Transitional Facility, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Men's & Women's Transitional Facility.


 

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