Address:
1300 Maple Street
Redwood City, CA 94063
Phone:
650-599-3000
Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel
Registration Process:
1. Register here.
2. Select California.
3. Select Men's & Women's Transitional Facility.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at [email protected]
* You can write them at:
My Care Pack
10880 Linpage Place
St. Louis, MO 63132
* You can Live Chat with a Representative online: (bottom left corner of page)
Monday-Friday, 7:30 a.m.–11 p.m. CST,
and Saturdays, 10 a.m.–4 p.m. CST.
*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Men's & Women's Transitional Facility staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Men's & Women's Transitional Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.
*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.
Men's & Women's Transitional Facility may offer hot 'take-out' style food for their inmates using the Access Securepak website. This food needs to be ordered online, or by phone by calling 800-546-6283, by you.
This program is not available in all facilities that use Access Securepak, but is rolling out in new facilities daily... check their website to see if it's available in Men's & Women's Transitional Facility today.
Some of the food offered includes pizza, hamburgers, cicken sandwiches, donuts and french fries.
Men's & Women's Transitional Facility uses Access Corrections Secure Deposits (also known as 'Smart Deposit') for depositing money into an inmate's account.
The information below provides you complete instructions regarding the Men's & Women's Transitional Facility:
- Inmate Accounts and Deposits,
- Commissary Information,
- Depositing Money Online,
- Mailing Inmate Money, and
- What 'property' Men's & Women's Transitional Facility inmates are allowed to have in jail and/or have dropped off to them.
Follow the instructions below on this page exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.
To schedule a visit and meet with an inmate in San Mateo County, either at-the-jail or remotely by video, follow these instructions:
For all the information you need to schedule and visit with a Men's & Women's Transitional Facility inmate, including how it works, how much it costs, visitation using a rented tablet, how often and when you can visit and more, check out our Visit Inmate Page.
NOTE: Your visits will be monitored, recorded and stored. You may want to refrain from discussing your inmate's court case as anything discussed can be used against them in court.
To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
Postcards & Envelopes
The Men's & Women's Transitional Facility allows regular postcards and envelopes to be mailed to inmates. There are a number of restictions that are oulined on the Inmate Mail page.
Postcards and envelopes MUST be mailed to the following address:
Smart Communication-San Mateo County Jail
INMATE NAME-ID NUMBER
P.O. BOX 9126
Seminole, FL 33775-9126
Newspapers, Magazines & Books
Local or national newspapers, news, special interest or sports magazines, and soft cover books may also be mailed to the inmate as long as they are mailed directly from the publisher or a third party service such as Amazon or Barnes & Noble.
All newspapers, magazines and books are to be shipped to:
Maple Street Correctional Center
Men's and Women's Transitional Facility
INMATE NAME – ID NUMBER
1300 Maple Street
Redwood City, CA 94063
For complete mail policies of what is allowed and what is NOT allowed, pertaining to inmate mail, newspapers, magazines, books or anything else mailed or shipped to an inmate, check out out Inmate Mail Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Men's & Women's Transitional Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Men's & Women's Transitional Facility check out our Commissary Instructions Page for San Mateo County.
To send commissary money to an inmate in Men's & Women's Transitional Facility follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Men's & Women's Transitional Facility.
Does the Men's & Women's Transitional Facility allow packages to be shipped to an inmate?
Yes. The Men's & Women's Transitional Facility uses an online service called Access Securepak in which friends and family members can order everything from snacks, candy and hot food to clothes, stationary and electronics, and have them shipped directly to any inmate. The prices are reasonable and ordering is easy. Learn more about ordering Access Securepak packages online for an inmate in the Men's & Women's Transitional Facility. If you want to order by phone call 800-546-6283.
What kind of things can an inmate in the Men's & Women's Transitional Facility buy in commissary?
The Men's & Women's Transitional Facility allows a wide variety of food, snack foods, candy, clothing, electronics and other items to be purchased by inmates either through their commissary or by friends and family members sending in care packages from a third-party vendor called Access Securepak. All of the snacks and candy are brand name items that they are used to purchasing on the outside. Learn more about ordering Access Securepak packages online for an inmate in the Men's & Women's Transitional Facility. If you want to order by phone call 800-546-6283.
Why do inmates in the Men's & Women's Transitional Facility need commissary?
Inmates in the Men's & Women's Transitional Facility do not necessarily need commissary, as the jail provides the with the minimum food and hygiene products they need to subsist. But jail is a very stressful place, and by having a daily snack, or using a soap, shampoo or toothpaste that are used to using on the outside can bring a certain amount of normalcy and comfort to their life inside. Learn more about ordering Access Securepak packages online for an inmate in the Men's & Women's Transitional Facility. If you want to order by phone call 800-546-6283.
Are commissary items used for gambling in the Men's & Women's Transitional Facility?
Yes. Because inmates do not have access to actual cash money in the Men's & Women's Transitional Facility, snacks, candy, brand name hygiene products and other sundries inmates can get from commissary and care packages you ship to them are used as currency, thus for gambling. In addition to gambling, commissary items can be used to purchase services such as haircuts, tattoos and cell cleaning. Unfortunately, in many cases, commissary items are also used to purchase protection from other inmates who wish them harm. If your inmate is needing more than $10 a day for commissary, they are getting pretty fat or are using the items they purchase for gambling purposes or personal protection. Learn more about inmate commissary in the Men's & Women's Transitional Facility.
How much money should you send an inmate in Men's & Women's Transitional Facility for commissary?
A reasonable amount of commissary money you should send your inmate is whatever your budget allows. While jail is stressful for an inmate, it is just as stressful for their family members or loved ones on the outside. You are the one that still has bills to pay; rent, utilities, food, phone, children's needs, gas, car payments and all the other stresses of life. As hard as the pressure you are getting to send money, your needs and the children's come first. Men's & Women's Transitional Facility limits the inmates to receiving no more than $300-400 per month in commissary money and/or care packages, not including phone expenses, but realistically an inmate can get by on less than $100 per month of products and be comfortable. Learn more about inmate commissary in the Men's & Women's Transitional Facility.
I didn't get the items from Access Securepak that I ordered. Can I get a refund?
Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Men's & Women's Transitional Facility staff. They will not take your word for missing or broken items. You must get the jail staff to report it if you want a refund. Learn more about refunds from Access Securepak in the Men's & Women's Transitional Facility. Call the jail at 650-599-3000 or if you want to discuss a problem call 800-546-6283.
