Suwannee County Jail Emailing An Inmate
Emailing with an Inmate in the Suwannee County Jail
Sending an Email, Text or Secure Electronic Message to an Inmate
The Suwannee County Jail provides a service which allows secure electronic messaging for their inmates.
The email service they use is called HomeWAV.
homeWAV is not directly connected to the internet like normal email, but instead each correspondence is first intercepted by the jail's servers. This gives the staff an opportunity to review the messages before delivering them to both inmates and the people that the inmates are communicating with.
Electronic messages received by the inmates are read either on kiosks within the inmate's unit, or or on tablets provided by the third party service that oversees the program.
Allowing inmates access to email has many upsides:
- It is less expensive than regular mail.
- It allows for faster turnaround of communication.
- It allows the jail to monitor inmate communication in real time.
- Because the jail receives a portion of the revenue, it brings the jail revenue they wouldn't have otherwise.
- It is an inmate privilege that they don't want to have taken away, and thus can be used as a way to control behavior.
- It keeps unwanted contraband from entering the facility in the physical mail.
For a list of Frequently Asked Questions and Answers about homeWAV inmate emailing and texting, scroll down for more information about it or call the jail at 386-364-3595.
Suwannee County Jail
Address:
305 Pine Avenue
Live Oak, FL 32064
Phone:
386-364-3595
Messaging an Inmate at the Suwannee County Jail using Homewav
Friends and Family can use HomeWAV for messaging with inmates at the Suwannee County Jail
How does HomeWAV messaging system work?
1. Sign Up.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Start messaging.
Frequently Asked Questions
How do you add funds to your Homewav account?
- Log into your HomeWAV account and click “Add ‘Talk to Me’ Funds.”
- Enter the number of dollars you want to add to your account and click “update.”
- Choose how you’d like to pay; They accept credit, debit, or prepaid cards.
Does Homewav offer other services?
- Yes, phone calling and video visitation. If Suwannee County Jail allows these services, you sign up the same way as you do for phone service.
What is the cost to use Homewav?
- It is free to create an account with HomeWAV, and their mobile apps (iphone, android) are also available to download for free.
- Users pay per minute to communicate with an incarcerated loved one.
- The fees and services are subject to change, but most fees are between 10 and 30 cents per minute depending on the service (phone, video calls, etc.) provided.
- Some messaging features are less than one cent per character.
Can I get a refund if something goes wrong?
- Yes. Refunds are usually processed within one to three business days of a request and require three to five additional business days for the funds to return to the card used to purchase.
- There is a fee associated with a refund request, however. They might waive that fee under certain circumstances, such as your account never being approved or the corrections facility terminating their service.
How does your inmate know that there is a balance on the account and the account is available to use?
- Inmates can view their account balance when logging into the HomeWAV kiosk in the Suwannee County Jail housing area.
You can add funds to your inmate's HomeWAV account via the website, on their mobile apps ( iphone, android ), through PayNearMe at a local store, or through their automated phone payment system.
Go the the Solutions Page for full video tutorials and answers to your questions.
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HomeWav Inmate Text Messaging provides a fast, two-way digital communication platform that allows families to exchange text messages and photo attachments with an incarcerated loved one. Messages are delivered directly to the inmate's terminal or tablet screen within hours, bypassing long postal mail processing times.
Important: Digital Mail Screening Rules Vary by Facility
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across jurisdictions. While some detention centers still allow regular handwritten letters, many facilities now restrict physical paper mail or mandate electronic messaging, which you can verify by checking facility rules. If you do not register online and set up message credits immediately, your loved one may face lengthy periods without direct written contact from family.
Step-by-Step Instructions to Register and Send Text Messages
- Download the HomeWav mobile app on your smartphone or go to www.homewav.com.
- Register your account, complete identity verification, and link your incarcerated contact.
- Navigate to the Text Messaging section of the app.
- Purchase messaging credits using a credit or debit card.
- Type your message and attach approved JPEG photos if permitted by facility guidelines.
- Send your message to the facility's automated and manual screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by correctional staff before delivery. Once approved, messages appear in the inmate's inbox on their housing unit HomeWav kiosk or tablet. The inmate opens the message, reads your note, and types an electronic reply using available account credits.
Official Provider: HomeWav Official Website
Customer Service Telephone: 1-844-394-6639
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by HomeWav
In addition to Inmate Text Messaging, HomeWav offers video visitation and voice calling services:
- Remote Video Visitation: Schedule and join live video visits from home using your phone or computer.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: HomeWav Video Visits - Voice Calling Accounts: Prepay for voice calling minutes so your loved one can call your telephone directly.
• Learn more on our website: Voice Calling Accounts Guide | • Visit official vendor page: HomeWav Voice Calls