Suwannee County Jail Remote Inmate Video Visits
Schedule a Video Visit with an Inmate at the Suwannee County Jail - Remotely or at the Jail
The Suwannee County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Suwannee County Jail is able to accomplish this is with homewav remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and homewav.
The benefits of video visitation are:
- It keeps inmates happy.
- Allows the inmates to stay in touch with friends, family and children.
- It saves on staff time, thus money.
- Allows the jail to partake in a revenue share.
- Keeps viruses from spreading.
- Keeps contraband from entering the facility.
For more information on homewav video visits and video messages, call the facility at 386-364-3595 or scroll down for a complete section of Frequently Asked Questions and Answers.
Suwannee County Jail
Address:
305 Pine Avenue
Live Oak, FL 32064
Phone:
386-364-3595
Suwannee County Jail - Remote Video Visitation with your Inmate
The information below provides complete instructions regarding Homewav Video Visitation for Suwannee County Jail:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Suwannee County Jail
Suwannee County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Suwannee County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Suwannee County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at refunds@homewav.com with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
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HomeWav provides secure, pay-per-minute remote video visitation that allows friends and family members to connect with an incarcerated loved one from home. Using a computer with a webcam or the HomeWav mobile app, visitors can hold live, face-to-face video sessions without traveling to the detention center or sitting in jail waiting areas.
Important: Advance Account Approval and Visiting Hours Differ
Detention centers do not permit instant or unvetted video calls. All prospective visitors must register an account, upload government-issued photo identification, and await facility review before any session can take place, an approval process that can take up to 48 hours depending on the jail. Some facilities allow on-demand video calls when the inmate is logged into the kiosk, while others require scheduling appointments in advance, which you should confirm by calling the facility directly. If you delay setting up your account, you risk missing your loved one's designated visiting window.
Step-by-Step Instructions to Register and Set Up Video Visitation
- Visit www.homewav.com or download the HomeWav mobile app for iOS or Android.
- Click Sign Up and create your user account using your primary email address and phone number.
- Upload a clear photo of your valid government ID (driver's license or passport) and take a live selfie for identity verification.
- Search for the facility and select your incarcerated loved one by legal name or booking ID.
- Wait for email notification confirming that facility administration has approved your visitor profile.
- Add funds to your HomeWav account balance using a major credit or debit card to cover pay-per-minute video call fees.
- Depending on the jail's system, schedule an upcoming visit time or remain logged into the app to receive video calls initiated directly by the inmate.
What the Inmate Needs to Do
The inmate logs onto the HomeWav kiosk or wall terminal in their housing unit using their assigned PIN. If you have an active balance and approved status, your name appears in their directory. The inmate selects your name to initiate the video call or joins the appointment at the pre-scheduled time. Inmates and visitors must strictly observe jail conduct and dress codes, as sessions are monitored by staff and will disconnect immediately upon any infraction.
Official Provider: HomeWav Official Website
Customer Service Telephone: 1-844-394-6639
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by HomeWav
In addition to Remote Video Visitation, HomeWav offers several other communication services at participating correctional facilities:
- Voice Calling Accounts: Fund calling minutes so your loved one can call your telephone directly from the HomeWav unit.
• Learn more on our website: Voice Calling Accounts Guide | • Visit official vendor page: HomeWav Voice Calls - Inmate Text Messaging: Exchange quick electronic text messages and digital photos through the HomeWav app.
• Learn more on our website: Inmate Text Messaging Guide | • Visit official vendor page: HomeWav Text Messaging