Pocahontas County Jail Emailing An Inmate

Pocahontas County Jail

99 Court Square
Pocahontas, IA 50574



Pocahontas County Jail Announces Major Inmate Email and Text Policy - January 4, 2023

Due to the ability of third party companies providing a secure environment for Pocahontas County Jail inmates and their contacts outside the facility to communicate digitally, this facility will now (or soon) be providing the ability for digital messaging.

Secure digital messaging allows for a delay between the emails of the inmate and their friends and family, so that the jail can scan the communication for illegal or other communications against their policies.

Note that all messages, both sent and received, will be saved and will be referred to in the inmate's existing or future criminal charges. 

Complete instructions on how to sign up for this service for the Pocahontas County Jail, and how it works can be found below. Call 712-335-3308 if you have any questions.

Emailing & Texting an inmate at Pocahontas County Jail

Pocahontas County Jail allows emailing and texting to an Inmate using Inmate Canteen

To email or text an inmate, it requires funds on your communication account. You can add funds to your communication account via computer by selecting to “Send Text to an Inmate”.
On the next page and you will see your current balance with an “Add Funds” button below it. Select this button to add funds.
All deposits to the communications account are non-refundable until the inmate is no longer at the jail. To allow the inmate's email replies to be charged to your communications account go to "My Account", then "Edit Email Address" and adjust or add your e-mail address to allow for replies to be charged to your account. 

How an Inmate Makes a Phone Call to You or Others from Pocahontas County Jail

To set up a phone account so that your inmate can call you from Pocahontas County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Pocahontas County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


How to Have Remote Video Visits with an Inmate in Pocahontas County

To register and sign up for a remote visitation account with Inmate Canteen to communicate with your Pocahontas County Jail inmate, follow the instructions below:

  • Register and create an account with your Pocahontas County inmate using Inmate Canteen.
  • Inmate Canteen has excellent quality video visits between your home device and a video terminal in the inmate's housing area at Pocahontas County Jail.
  • You can also send and receive secure messages and use them to make and receive phone calls with your Pocahontas County inmate.
  • This is a fee based service.

Instructions for Inmate Video Visitation:
- Register or Log in to your account
- Select Pocahontas County Jail and the inmate you wish to visit.
- Select the "Video Visit an Inmate" option
- Follow the prompts on screen to schedule the visit.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Pocahontas County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


How Do Inmates in Pocahontas County Jail Make Phone Calls?

To receive phone calls from inmates in Pocahontas County, or to assist them in making phone calls to other people, follow these steps:

  • Pocahontas County Jail uses the services of Inmate Canteen.
  • Register online, or log in if you already have an account with them. (Note: Chrome works best with this website)
  • Services for Pocahontas County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

Instructions on Purchasing Calling Cards or setting up to receive calls from an inmate:

  • Register or Log in to your account
  • Select Iowa, then Pocahontas County Jail, then the inmate you wish to purchase a phone card or calling time for.
  • Select the "Purchase Phone Card for an Inmate" option.
  • Follow the prompts on screen to purchase the phone card for your inmate in Pocahontas County.

For all the information regarding phone calls with Pocahontas County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


How to Send a Carepack Commissary Package Directly to an Inmate in Pocahontas County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Pocahontas County Jail follow these steps:

  • Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
  • Select Iowa, then Pocahontas County Jail, and then the inmate you wish to purchase commissary items for.
  • Select the "Purchase Commissary Items" option.
  • Follow the prompts on screen to purchase items for an inmate.
  • Maximum spend is $125.00.
  • NOTE: Pocahontas County Jail may at times only allow online deposits for your inmate to purchase their own commissary locally. 

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Pocahontas County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Pocahontas County.


How to Send a Secure Email Message to an Inmate in Pocahontas County

To send a secure email message to an inmate in Pocahontas County Jail follow these steps:

  • Register with Inmate Canteen to create an account or log in if you already have one.
  • Select Iowa, then select Pocahontas County Jail, and then the inmate you want to send your message to.
  • Add money to your account.
  • Verify your email.
  • Send message.
  • NOTE: All messages between you and your Pocahontas County inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Pocahontas County Jail, the costs, rules, policies and more check out our Secure Messaging Guide for Pocahontas County.