Pocahontas County Jail Remote Inmate Video Visits

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Pocahontas County Jail

99 Court Square
Pocahontas, IA 50574



Schedule a Video Visit with an Inmate at the Pocahontas County Jail - Remotely or at the Jail

The Pocahontas County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Pocahontas County Jail is able to accomplish this is with Inmate Canteen remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and Inmate Canteen.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on Inmate Canteen video visits and video messages, call the facility at 712-335-5071 or scroll down for a complete section of Frequently Asked Questions and Answers.

Remote Video Visitation at Pocahontas County Jail

Pocahontas County Jail uses the services of Inmate Canteen for Remote Video Visitation with Inmates.

For best results use Google Chrome as your browser for accessing Inmate Canteen.
Instructions on Inmate Video Visitation:

  • Register or Log in to your account
  • Select the facility where the inmate is located and the inmate you wish to visit.
  • Select the "Video Visit an Inmate" option
  • Follow the prompts on screen to schedule the visit.

    Video Visitation must be done from a computer using Google Chrome and an updated Adobe Flash player. Before starting this process you must make sure that your Adobe Flash player is fully updated and that you are using Google Chrome. First... Set up Flash, then restart your computer and then go to Google Chrome on your desktop or laptop computer and log on to Inmate Canteen.
    Steps Inmate canteen Visitation:
    1. Go to www.inmatecanteen.com on a computer (not supported on mobile devices i.e. tablets, cell phones, etc)
    2. Log in, select your inmate, and select the Video Visit an Inmate option.
    3. You will be required to fill out a form, submit a driver's license picture and a picture of your face. Once submitted, Pocahontas County Jail will either approve or deny it.
    4. Once approved you will be all set to video visit!
    NOTES: Make sure you are allowing flash player to run in google chrome by selecting the lock icon to left of the browser. Flash Player needs to be set to “allow”. Then you can refresh the page and it should be good to go. If flash player is being blocked you will not be able to take a picture or see any video during the visitation. When you click on the video visitation link on the website, please visit the Audition Room to test your equipment. To find the Audition Room, please click on 'Video Visit an Inmate' and it will be located on the top of your screen. Here you can test and verify that your webcam and microphone are working. We highly recommend a hard line for video visiting, unstable internet can result in poor visit qualities.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Pocahontas County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

City Tele Coin
Correct Solutions Group
Correct Pay
IC Solutions
Inmate Canteen
Inmate Sales
Gettingintouch (netvisit)
Prodigy Sales
Smart Communications
Tiger Services
In addition, some jails use Microsoft Meeting and Zoom.

How an Inmate Makes a Phone Call to You or Others from Pocahontas County Jail

To set up a phone account so that your inmate can call you from Pocahontas County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Pocahontas County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


How to Have Remote Video Visits with an Inmate in Pocahontas County

To register and sign up for a remote visitation account with Inmate Canteen to communicate with your Pocahontas County Jail inmate, follow the instructions below:

  • Register and create an account with your Pocahontas County inmate using Inmate Canteen.
  • Inmate Canteen has excellent quality video visits between your home device and a video terminal in the inmate's housing area at Pocahontas County Jail.
  • You can also send and receive secure messages and use them to make and receive phone calls with your Pocahontas County inmate.
  • This is a fee based service.

Instructions for Inmate Video Visitation:
- Register or Log in to your account
- Select Pocahontas County Jail and the inmate you wish to visit.
- Select the "Video Visit an Inmate" option
- Follow the prompts on screen to schedule the visit.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Pocahontas County, visit our full page guide

NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.


How Do Inmates in Pocahontas County Jail Make Phone Calls?

To receive phone calls from inmates in Pocahontas County, or to assist them in making phone calls to other people, follow these steps:

  • Pocahontas County Jail uses the services of Inmate Canteen.
  • Register online, or log in if you already have an account with them. (Note: Chrome works best with this website)
  • Services for Pocahontas County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

Instructions on Purchasing Calling Cards or setting up to receive calls from an inmate:

  • Register or Log in to your account
  • Select Iowa, then Pocahontas County Jail, then the inmate you wish to purchase a phone card or calling time for.
  • Select the "Purchase Phone Card for an Inmate" option.
  • Follow the prompts on screen to purchase the phone card for your inmate in Pocahontas County.

For all the information regarding phone calls with Pocahontas County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


How to Send a Carepack Commissary Package Directly to an Inmate in Pocahontas County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Pocahontas County Jail follow these steps:

  • Register to create an account, or Log in to your account at Inmate Canteen if you already have one.
  • Select Iowa, then Pocahontas County Jail, and then the inmate you wish to purchase commissary items for.
  • Select the "Purchase Commissary Items" option.
  • Follow the prompts on screen to purchase items for an inmate.
  • Maximum spend is $125.00.
  • NOTE: Pocahontas County Jail may at times only allow online deposits for your inmate to purchase their own commissary locally. 

For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Pocahontas County Jail, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Pocahontas County.


How to Send a Secure Email Message to an Inmate in Pocahontas County

To send a secure email message to an inmate in Pocahontas County Jail follow these steps:

  • Register with Inmate Canteen to create an account or log in if you already have one.
  • Select Iowa, then select Pocahontas County Jail, and then the inmate you want to send your message to.
  • Add money to your account.
  • Verify your email.
  • Send message.
  • NOTE: All messages between you and your Pocahontas County inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Pocahontas County Jail, the costs, rules, policies and more check out our Secure Messaging Guide for Pocahontas County.


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