Middlesex County House of Correction Inmate Mail

Middlesex County House of Correction Inmate Mail

When mailing a letter or postcard to an inmate, please address your mail as follows:

Inmate's First and Last Name - inmate ID# (If known)
Middlesex County Sheriff's Department
269 Treble Cove Road
Billerica, MA 01862
Phone: 978-667-1711

All mail sent to an inmate at the Middlesex County House of Correction must include the sender's name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.

The information below provides complete instructions regarding:

  • Middlesex County House of Correction Inmate Mail Policies,
  • Mail Instructions,
  • What type of mail is NOT allowed,
  • Rules for Mailing Letters and Photos and Postcards
  • Emailing an inmate,
  • Policies for Sending Magazines, Newspapers, Books and Packages to Middlesex County House of Correction in Billerica, Massachusetts.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
The Middlesex County House of Correction has a zero-tolerance policy regarding mail violations.

TextBehind Digital & Letter Writing Service


TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Middlesex County House of Correction Massachusetts
(note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    The jail or prison's mailroom staff print approved pages and then delivers them to the inmate.

IMPORTANT NOTES:

  • TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
  • Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 
  • There is NO guarantee that Middlesex County House of Correction will cooperate and process TextBehind 'mail', and then deliver it to your inmate. Only when jails enroll directly with TextBehind, is your inmate most likely to get your TextBhind communications.

Here’s what happens when TextBehind receives a letter from an inmate:

  • Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
  • Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

  • Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
  • The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
  • All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
  • After the shipments, TextBehind has no control over the process.
  • The delivery of your letters depends on couriers and prison staff taking the necessary action, and on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
TextBehind Volume Discount packages
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Middlesex County House of Correction Massachusetts (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

RATES (subject to change):


TextBehind is a digital texting and letter writing service used by jail and prison inmates and inmate’s friends and families all across America. Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters replaced the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Type of Mail Allowed for Middlesex County House of Correction

Postcards

The Middlesex County House of Correction allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes

The Middlesex County House of Correction also allows letters in envelopes to be sent to inmates. You must include a return address in the left top corner of the front of the envelope. Nothing else can be written, drawn or altered on the envelope. The return address must be handwritten. If you use an address label, your letter will be discarded and will not reach the inmate.

Letters cannot be altered with stickers, glitter, lipstick, etc.

There is no limit to the number of letters you can send per week.

Address all mail as follows:

Inmates Full Name (and ID Number if available)

Middlesex Sheriff ’s Office

269 Treble Cove Road

Billerica, MA 01862

Newspapers

Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines

You can purchase a magazine subscription for an inmate as long as it is mailed directly from the publisher to the inmate.  Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books

This jail allows books to be mailed directly from the publisher to the inmate. You may also purchase books from reputable online vendors such as Amazon.com and have books shipped directly to the inmate. You cannot go into a store, buy a book and have it mailed from the store.  

Inmates are limited to receiving three books per week.

Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Middlesex County House of Correction standards will be disposed of.

Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

To confirm that the Middlesex County House of Correction continues to allow books to be mailed by a third party publisher or bookseller, call 978-667-1711.

Care packages

Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.

When a jail allows the inmate to receive Care Packages they must come directly from an approved company that specializes in serving the inmates of jails.

This jail does not have a care package program, however, the policy can be changed at any time.

Call 978-667-1711 or click here or here to see if the Middlesex County House of Correction participates in a Care Package program and if so, how to purchase one.

Emailing an Inmate with Secure Messaging

Middlesex County House of Correction allows Secure Messaging using a third-party service call Access Corrections.

They are the same company that facilitate Secure Deposits and Securepaks, so if you are already registered with them, then you are already approved to send Secure Messages to your inmate.

Register/Log in here.

After Registering/Logging In:

1.     You choose Middlesex County House of Correction.
2.    You Search for your inmate by typing in his last name. You can further narrow your search by adding his first name and/or Inmate ID.
3.    You add a credit or debit card.
4.    You buy a message plan (plans and prices vary), or buy credits. One credit costs $0.01.
5.    You select the option for your inmate to be able use the credits which you purchase, to message back to you... Or not.
6.    Middlesex County House of Correction charges a fee for each message sent or received.

Important Things to Know

 - Access Corrections has an iphone app and an android app for using their services.
 - ALL of your correspondence will be monitored by the jail. 
 - Do NOT write anything you wouldn’t want repeated in court.
 - Rates vary and are always subject to change.
 - Inmates can write you back ONLY if you select that option.
 - You CAN send photos up to 32MB in file size. Subject to change.
 - You CAN have unlimited credits on your account but are limited in the amount of each credit purchase.
 - You may NOT type or send emoticons.
 - You may NOT copy and paste text. Type directly.
 - You may NOT type profanities, violence or characters not approved. 
 - Due to messages having to be reviewed first, allow up to five days for a message to be delivered.
 - You may NOT transfer credits to another email.

Phone: 866-345-1884

Email:  [email protected]
FAQ
Contact Page
iphone app
Android app

How to address your Inmate's Postcard or Envelope

Inmate's First and Last Name - inmate ID# (If known)
Middlesex County Sheriff's Department
269 Treble Cove Road
Billerica, MA 01862

All mail sent to an inmate at the Middlesex County House of Correction must include the senders name and mailing address in the top left corner of the envelope or postcard.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.
To confirm the mailing address and/or any new policies regarding inmate mail call 978-667-1711 or check the most recent updates on the jail's website by going here.

Mailed Items NOT Allowed

If your inmate is mailed anything other than a letter, postcard or greeting card it won't get through.

However as stated above, because of the increased smuggling of drugs, more and more jails are only allowing pre-stamped or metered, solid color or white postcards to be received by inmates.

Examples of prohibited items include:

This jail specifically prohibits the following mail:

Plain paper or envelopes

Postage stamps that are unused

Polaroid pictures (regular photos are allowed)

Holograph greeting cards

Musical greeting cards

Stickers

Anything that is homemade using tape, stickers, glue, etc.

Catalogs

Official Certificates such as divorce decrees, birth certificates. (These can be sent to the caseworker, attorney or parole officer)

Magazine, newspaper, book clippings and/or pages – though you can make photocopies and send them

Laminated or plastic items such as prayer cards, ID cards, credit cards, inspirational cards, bookmarks, baseball cards, charms and medals

Spiral-bound items such as calendars that are held with metal or plastic

Over-sized items such as extra-large greeting cards

Care packages (candy, magazines, toiletries, etc.)

Prayer beads/Rosary (given through prison ministers)

 

Call 978-667-1711 or click here for a complete list of prohibited items.

POLICIES REGARDING MAILING PHOTOS TO Middlesex County House of Correction

Photos should not exceed 4 inches high x 6 inches wide.

Send no more than five photos at one time.

Polaroid Photos are prohibited.

Photos of weapons are prohibited.

Photos of drugs, the consuming of drugs or alcohol is prohibited.

Photos of lewd behavior or people exhibiting too much skin is prohibited.

Jail staff strongly suggests writing the inmates full name and inmate number on the back of each photo.

Call 978-667-1711 or check the most recent policies regarding inmate photos on the jail's website by going here.

Important Mail Tips

This jail examines each piece of mail for security risk or rule breaking. Consistent failure to comply with the rules regarding mail might get all of your future mail banned.

Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  

Never write anything about the inmate's court case you wouldn't want read aloud in court.

Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.

The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

Click here to view contact information for the Middlesex County House of Correction.

How to Send a Carepack Commissary Package Directly to an Inmate in Middlesex County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Middlesex County House of Correction follow these steps:

  • Select Massachusetts, then select Middlesex County House of Correction, and then select the 'Send a Package Order' option.
  • Register and create an account with Access Securepak, for Middlesex County.
  • Choose the inmate and the products you want shipped to them, and input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Middlesex County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Middlesex County House of Correction check out our Commissary Instructions Page for Middlesex County.


 

How to Send Money to an Inmate in Middlesex County

To send commissary money to an inmate in Middlesex County House of Correction follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Massachusetts, then select Middlesex County House of Correction, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Middlesex County House of Correction.


 

How to Send a Secure Email Message to an Inmate in Middlesex County

To send a secure email message to an inmate in Middlesex County House of Correction follow these steps:

  • Register with Access Corrections by creating an account.
  • Select Massachusetts, then select Middlesex County House of Correction, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

For all information on how to Text/Email an Inmate in Middlesex County House of Correction check out our Secure Messaging Guide for Middlesex County.


 

How an Inmate Makes a Phone Call to You or Others from Middlesex County House of Correction

To set up a phone account so that your inmate can call you from Middlesex County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Middlesex County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How to Schedule and Visit an Inmate in Middlesex County House of Correction

To schedule and set up a visit, either at-the-jail or remotely from your home, follow these instructions:

  • Register and/or log in.
  • Select Middlesex County House of Correction, then your inmate.
  • Review the days, available hours and the cost of remote and on-site visits in Middlesex County.
  • Schedule your visit.

To get more complete instructions, and understand visit lengths, times, locations, fees and all the other rules including children, dress codes and more, check out or Visit Inmate Page.
NOTE: All visits are recorded and whatever you say and do will be monitored. It is best to never discuss sensitive information regarding your inmate's pending case.


 

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