Madison County Jail Remote Inmate Video Visits
Schedule a Video Visit with an Inmate at the Madison County Jail - Remotely or at the Jail
The Madison County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Madison County Jail is able to accomplish this is with cidnet remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and cidnet.
The benefits of video visitation are:
- It keeps inmates happy.
- Allows the inmates to stay in touch with friends, family and children.
- It saves on staff time, thus money.
- Allows the jail to partake in a revenue share.
- Keeps viruses from spreading.
- Keeps contraband from entering the facility.
For more information on cidnet video visits and video messages, call the facility at 402-454-1333 or scroll down for a complete section of Frequently Asked Questions and Answers.
Madison County Jail
Address:
1313 N. Main Street
Madison, NE 68748
Phone:
402-454-1333
Madison County Jail uses CIDNET for Remote Video Visitation
Madison County Jail uses CIDNET for Remote Video Visitation between inmates and their friends and family.
Register here.
Friends & Family Portal Information
Frequently Asked Questions
Instructions on How to Use CIDNET
CIDNET Instrucciones
CIDNET help line (choose prompt 2), also the number inmate calls come from: (888) 984-1903
Untitled
CIDNET Video Visitation allows families to conduct live, face-to-face video visits with incarcerated loved ones from home. Using an internet-connected smartphone, tablet, or personal computer equipped with a webcam, visitors connect directly through housing-unit video stations or handheld tablets without traveling to the facility or waiting in jail visitor lobbies.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit customer.cidnet.net or launch the CIDNET app.
- Register your visitor profile and upload a clear photograph of your government-issued ID and a verification photo.
- Wait for email notification confirming institutional visitor approval.
- Ensure your account has sufficient Data Points to cover the duration of the visit.
- Select Video Visitation, select the detention facility, and pick an available calendar time slot.
- Log into the website or mobile app 10 minutes prior to the start time on a device with a functioning camera, microphone, and stable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a schedule notification on their housing unit video kiosk or tablet. At the appointed time, they log in with their PIN and sit before the screen. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: CIDNET Customer Portal | Encartele Corporate
Customer Service Telephone: 1-888-984-1903
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by CIDNET
In addition to Remote Video Visitation, CIDNET provides several other communication channels:
- Data Points (Unified Funding): Purchase the central credits that power video visitation, calling, and messaging.
• Learn more on our website: CIDNET Data Points Guide | • Visit official vendor page: Buy CIDNET Data - Inmate Messaging & Digital Mail: Send electronic text messages and digital photo attachments directly to an inmate's terminal.
• Learn more on our website: CIDNET Messaging Guide | • Visit official vendor page: CIDNET Messaging Portal - Phone PINs & Voice Calling: Fund prepaid telephone calling so your loved one can call your mobile device.
• Learn more on our website: CIDNET Phone Calling Guide | • Visit official vendor page: CIDNET Voice Calling
Frequently Asked Questions about Remote Video Visits
What is a video visit, and how do they work?
Who are the companies that facilitate video visits?
What is a video visit, and how do they work?
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Madison County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
CIDNET Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a CIDNET video visit.
Who are the companies that facilitate video visits?
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.