Lincoln County Detention Center Remote Inmate Video Visits

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Lincoln County Detention Center

Address:
511 Hangar Ln
Carrizozo, NM 88301

Phone:

575-648-6510

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Schedule a Video Visit with an Inmate at the Lincoln County Detention Center - Remotely or at the Jail

The Lincoln County Detention Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Lincoln County Detention Center is able to accomplish this is with homewav remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and homewav.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on homewav video visits and video messages, call the facility at 575-648-6510 or scroll down for a complete section of Frequently Asked Questions and Answers.

Lincoln County Detention Center - Remote Video Visitation with your Inmate

The information below provides complete instructions regarding Homewav Video Visitation for Lincoln County Detention Center:

Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Lincoln County Detention Center

Lincoln County Detention Center uses HomeWAV for Inmate Video Visitation. 

Off-site remote visits are simple and convenient for both inmates and you. 
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.

 

Following these instructions exactly will enhance your chances of having trouble-free visits.

How Much does Homewav Cost?

Lincoln County Detention Center charges $0.50 cents per minute for video visitation and $1.00 for each video message.  

There is NO minimum talk time. Each ‘call’ can be as short as one minute.

In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.

How does HomeWAV video visitation work?

1.  Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call

How Do I add Funds to my account?

1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update” 
4. Choose a way to pay (Credit, debit, or prepaid card.)

Can I use HomeWAV on my smartphone or tablet?

Yes, however your HomeWAV account must be first set up online from a computer. 

Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.

To receive calls you must log in through the app and wait for the inmate to initiate the call. 

You cannot add funds or make any changes to your account information through the app. These options are only available through the website. 

The app should be solely used for video visitation.

What are the minimum PC requirements?

1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone

Can I use HomeWAV from the jail lobby if I don’t have a computer?

Yes, Lincoln County Detention Center has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby. 

How does the Inmate Know I am Logged in and Ready to Visit?

1.    Make sure there are funds in your account and that you are marked as “appear online”.
2.    The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on. 
3.    Once the inmate sees the notification, he or she will initiate the call.
4.    When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.

Can I transfer funds from one inmate to another?

If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email [email protected] and include the following information:
1.    Homewav account holder’s name.
2.    The number of minutes to be transferred.
3.    Facility Name.
4.    From which inmate to who do you want to transfer funds.

How do I get a refund on leftover funds?

Email HomeWAV at [email protected] with your refund request. 
REFUNDS are subject to a $7.50 processing fee.  *Note* refund requests must be sent from the email address of the registered visitor.

How can I contact HomeWAV if I’m having any problems?

HomeWAV Visitor Support is available 7 days a week during the following hours:

Monday – Friday 
9:00AM to 6:00PM EST

Saturday – Sunday 
8:00AM to 6:00PM EST

HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.

HomeWAV Video Tutorials

HomeWAV Frequently Asked Questions

Remote Video Visiting an inmate who is in the Lincoln County Detention Center

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Lincoln County Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Friends and Family can use HomeWAV for messaging with inmates at the Lincoln County Detention Center


How does HomeWAV messaging system work?

1. Sign Up.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Start messaging.

Go the the Solutions Page for full video tutorials and answers to your questions.


 

How to Deposit Money in an Inmate's Commissary Account at Lincoln County Detention Center

Inmates are allowed to have an account at the facility in order to purchase commissary items such as snacks, hygeine products, phone cards and stationary. These are the instructions on how to deposit money with them, pick up money they had with them when they were arrested, and how much money they need.


For complete information on inmate money and commissary issues, check out our Inmate Money page.


 

Lincoln County Detention Center Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Lincoln County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Lincoln County Detention Center:
Inmate's Full Name & Inmate ID#
Lincoln County Detention Center
511 Hangar Ln
Carrizozo, NM 88301


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.


 

Lincoln County Detention Center now offers Homewav ComPAS™ (Portable Access System) tablets to their inmates.


 
Homewav is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for phone, visits, messages, education, self-help and entertainment.

Questions:

To learn more about Homewav tablets, the dozens of features, cost and how to get one delivered to your inmate, check out our Inmate Tablet page.


 

How an Inmate Makes a Phone Call to You or Others from Lincoln County Detention Center

To set up a phone account so that your inmate can call you from Lincoln County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Lincoln County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How Do Inmates in Lincoln County Detention Center Make Phone Calls?

To receive phone calls from inmates in Lincoln County, or to assist them in making phone calls to other people, follow these steps:

  • Lincoln County Detention Center uses the services of HOMEWAV.
  • Register with them online or call them at 844-394-6639
  • Agents are available from 8:00 AM - 5:00 PM CST, 7 days a week, 365 days a year, and speak both English & Spanish.
  • Services for Lincoln County inmates and their families and friends include Collect Calling, PIN Debits or Purchasing Calling Cards.

For all the information regarding phone calls with Lincoln County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.


 

How to Visit or Email an Inmate in Lincoln County New Mexico or visiting an inmate at the jail

To visit or email an inmate in Lincoln County follow these steps:

  • In addition to visiting inmates at the jail, Lincoln County Detention Center uses a video visitation service called HomeWav.
  • Register and Sign Up Here.
  • Complete all steps of the registration process to get full access to Lincoln County Detention Center inmate communication services.
  • Add ‘Talk to me Funds’ to your account using your credit or debit card.
  • Then you just wait for your Lincoln County inmate to communicate.
    How do you add Funds to your account?
  • Once you are logged in, click “Add Talk to Me Funds".
  • Type in the amount of dollars you want to add to your account.
  • Click “Update”.
  • Choose a way to pay (Credit, debit, or prepaid card).

Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Lincoln County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday 
9:00AM to 6:00PM EST
Saturday – Sunday 
8:00AM to 6:00PM EST

NOTE: All communications between you and your inmate at Lincoln County Detention Center will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.

For full instructions on all the benefits of using Homewav to visit a Lincoln County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page. 


 

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