Sante Fe County Adult Detention Facility
Sante Fe County Adult Detention Facility
Physical Address
28 Camino JusticiaSanta Fe, NM 87508
Jail Phone Number
505-471-4941Santa Fe County Inmate Search and Booking Information
Find someone in custody in Santa Fe County. Open the official inmate lookup. Use the county’s adult inmate lookup by name or inmate number. Compare the age and booking date where shown. If the name appears on an older record, ask the facility to confirm current custody.
If Santa Fe police made the arrest and the search is empty, ask where the person was taken. A county adult detention record, a juvenile placement and a state prison record use different systems.
Before you visit or send money: Confirm where the person is held and ask for the booking or inmate number. The county corrections site links its adult facility’s contact, mail and visit instructions. Confirm the inmate number and which address applies to the service you need.
Read inmate search answers
Read inmate search answers1. How do I find someone in custody in Santa Fe County?
Open the official inmate lookup. Use the county’s adult inmate lookup by name or inmate number. Compare the age and booking date where shown. If the name appears on an older record, ask the facility to confirm current custody. Write down the facility, booking or inmate number and the time you confirmed custody. Keep any court case number separate.
↑ Back to the question list2. Who can I call to check a booking?
Contact Santa Fe County Adult Detention Facility at 28 Camino Justicia, Santa Fe. Call 505-471-4941. Start with the full name, date of birth, approximate arrest date and the city or agency involved. If you already have a booking number, give that first. Official contact and facility information.
↑ Back to the question list3. What if the person does not show up?
Check spelling, hyphens, both surnames and the name used at arrest. With a recent arrest, ask whether intake is complete. If the jail has no record, ask the arresting agency where the person was taken and call that facility. A missing entry by itself does not establish a release.
↑ Back to the question list4. How can I find out if they went to another jail?
If Santa Fe police made the arrest and the search is empty, ask where the person was taken. A county adult detention record, a juvenile placement and a state prison record use different systems. Ask when the person arrived or whether they were transferred, and get the receiving jail’s phone number. Call the receiving jail to confirm it accepted the person before arranging a ride, mailing anything or depositing money.
↑ Back to the question list5. Can I see a booking photo or mugshot?
If a booking record has a photo, compare the booking date and identifying details with what you know. If there is no photo, ask the facility’s records office whether photos are available and what request it accepts. A booking record shows an arrest or intake. The court record is where to check how a charge was resolved.
↑ Back to the question list6. How do I check for an active warrant?
Contact the agency or court that may have issued the warrant. Give the person’s full name and the case number if you have it. The New Mexico Courts public case search can help identify a case and its court, but a missing entry or an old jail listing cannot confirm whether a warrant is active.
↑ Back to the question list7. Where can I see the charges and next court date?
Write down the charge names and any case number you find in the booking record. Search New Mexico Courts public case search and call the clerk listed for that case to confirm the hearing time, courthouse and any public access instructions. For local court contacts, see the JailExchange court guide.
↑ Back to the question list8. Who can tell me whether bond was set or when they will be released?
For a local criminal case, confirm the latest release order with the court and ask the housing jail how it processes the order. A payment can still leave a separate hold to resolve, so ask about pickup before driving. Use the JailExchange bail guide for local contacts and procedures.
↑ Back to the question list9. Can I get a release or transfer notification?
Check New Mexico VINE or call 877-551-8463. If you can locate the record, follow the enrollment steps and keep your contact information current. If the service cannot find the person, ask the holding agency about its custody updates and victim notification process.
↑ Back to the question list10. How can I talk to someone in custody?
Ask the confirmed facility which phone service it uses and whether the person needs your number on an approved list. Ask how they can place an outgoing call. If a call is blocked, confirm the facility and account type before buying more credit. Ask counsel how to arrange a confidential legal call.
↑ Back to the question list11. How can I set up a visit?
The county corrections site links its adult facility’s contact, mail and visit instructions. Confirm the inmate number and which address applies to the service you need. Ask whether you need an appointment, photo ID, visitor approval or special paperwork to bring a child. Confirm the exact address and visit type before leaving home.
↑ Back to the question list12. Where do I send letters or photographs?
Ask for the personal-mail address and the exact format for the person’s name, ID and return address. Some facilities use a separate mail processor. Ask what photographs, cards or other enclosures they accept before sending anything.
↑ Back to the question list13. How do I send money to the right account?
Use the vendor linked by the confirmed facility. Match the facility name, person and ID before paying. Commissary, phone credit and court bond can go through separate systems. If they have moved, check the new facility’s instructions before using the old account.
↑ Back to the question list14. Who do I contact with an urgent health or safety concern?
Call the facility holding the person and ask for the shift supervisor or medical unit. Give the full name, booking number and the specific concern, including any time-sensitive medication. Staff may be able to take the information even if they cannot discuss treatment with you.
↑ Back to the question list15. How do I search state prison, federal or immigration custody?
The New Mexico Corrections Department offender search covers state prison and supervision records. Check the listed status and location. For federal prison custody use the Federal Bureau of Prisons locator. For a recent federal arrest without a locator result, ask the arresting agency or counsel which facility is holding the person. For immigration detention, use the ICE Online Detainee Locator with the A-number and country of birth, or the name and country of birth. For a tribal arrest or a child’s arrest, ask the arresting agency directly about the correct facility and records process.
↑ Back to the question listSanta Fe County bail and bond: Santa Fe, Edgewood and Pojoaque
Arrests in Santa Fe, Edgewood, Eldorado, Pojoaque, Madrid and Cerrillos go to the Santa Fe County Adult Correctional Facility, 28 Camino Justicia, Santa Fe.
Main line 505-428-3231; front desk 505-428-3861.
The Santa Fe County Inmate Search lists inmates.
1. When is the jail lobby open?
Weekdays from 8 in the morning until 5 (county page).
2. Will the county call asking me to pay for a release?
The county says it won't. Scammers call families demanding payment by phone (county warning).
3. Is there a Santa Fe bail schedule?
Schedules are not allowed (Rule 5-401, part E). On certain petty charges, release on a promise can happen at the jail (Rule 6-408).
4. How fast is the first review?
Two days, at most, for probable cause (Rule 6-203); the judge has 3 days to set terms (Rule 5-401).
5. What if a judge orders a money bond?
The judge must give reasons and try a 10% deposit first. For a full bond, a family may hire a licensed bondsman instead of paying it all (Rule 5-401; license check).
6. Can bail be denied in Santa Fe?
For a felony, after a detention hearing the state requests (N.M. Const.; Rule 5-409).
7. Which courts handle Santa Fe County cases?
Magistrate courts: 2056 Galisteo St., Santa Fe, 505-984-9914, and 58 Cities of Gold Road, Suite 3, Pojoaque, 505-455-7108 (court list). District court, the First Judicial District, takes felonies (NMSA 34-6-1).
8. Where is the Santa Fe public defender?
301 N. Guadalupe St., Suite 200, 505-395-2888 (LOPD).
9. What about arrests on Pueblo land?
Nambé, Pojoaque, San Ildefonso and Tesuque Pueblos each run their own court (Tribal-State Consortium). A county bond doesn't apply in tribal court.
10. How are youth and federal arrests handled?
Teens: the Children's Code (NMSA 32A-2-13). Federal: the U.S. court in Santa Fe, 106 S. Federal Place, 505-988-6481 (federal court).
11. Which desk knows the bond?
The jail front desk, 505-428-3861.
Santa Fe County bail contacts
- Jail
- 28 Camino Justicia, Santa Fe; 505-428-3231
- Magistrate courts
- Santa Fe 505-984-9914; Pojoaque 505-455-7108
- Public defender
- 505-395-2888
- Inmate search
- Santa Fe County Inmate Search
Sante Fe County Adult Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE
28 Camino Justicia
Santa Fe, NM 87508
505-471-4941
Schedule Video Visits online with Securus
- On-site Visits are free.
- Visits are 20 minutes.
- Visitation schedule subject to change.
- Immediate Family only - Defined as a spouse, parent, child, grandparent, grandchild, step parent, foster child, father or mother in-law, son or daughter in-law, and brother or sister in-law.
- Inmates on Disciplinary / PHD Status will have one (1) twenty (20) minute visit per week.
- Inmates on Volunteer / Involuntary Status will have three (3) twenty (20) minute visits per week.
- Visitors scheduling an off-site visit for SMU inmates will adhere to the schedule above.
- A maximum of 2 guests are allowed per an on-site video session.
- All items except for the items listed below must be left in vehicle.
- Identification card or drivers license
- Keys to your automobile
- One diaper for each hour of visitation; one blanket no larger than 4ft. by 4ft.; 1 container of baby wipes, one small tube of diaper rash medication; one clear baby bottle.
- One baby carrier per infant, no strollers or carriers on wheels allowed. - All visits must be made at least 24 hours in advance.
ON SITE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 5:00 PM |
| MONDAY | NO VISITS ON SITE |
| TUESDAY | NO VISITS ON SITE |
| WEDNESDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 5:00 PM |
| THURSDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 5:00 PM |
| FRIDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 5:00 PM |
| SATURDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 5:00 PM |
Sante Fe County Adult Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE
Schedule Video Visits online with Securus
- All visits must be scheduled at least 24 hours in advance.
- Visiting hours for Special Management Units will be Monday through Sunday from 8:00am to 5:00pm for off-site visits.
- All others can have uinlimited 20 minute visits per week.
- Remote visits are charged a fee of $5.95 for a 20 minute visit.
- Visitation Schedule subject to change.
REMOTE VISITATION SCHEDULE
| DAY | TIME |
| SUNDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
| MONDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
| TUESDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
| WEDNESDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
| THURSDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
| FRIDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
| SATURDAY | 7:00 AM - 8:00 AM 9:30 AM - 1:30 PM 3:00 PM - 6:00 PM 7:30 PM - 9:00 PM |
Attorneys have access to their clients during the following times:
7:00 AM - 8:00 AM
9:30 AM - 1:30 PM
3:00 PM - 6:00 PM
7:30 PM - 9:00 PM
- Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
- Attorneys may call 505-471-4941 for questions or appointments.
JailATM Video Visitation allows families to conduct scheduled face-to-face video visits with incarcerated loved ones from home. Using an internet-connected personal computer equipped with a webcam or a compatible mobile device, visitors can join live video calls without traveling to the detention center.
Important: Advance Registration and Visitor Clearance Required
Detention centers do not permit unscheduled or unverified video sessions. Correctional facilities require prospective visitors to submit government-issued photo identification and receive administrative clearance before booking an appointment, an approval process that can take up to 48 hours depending on facility staffing. You should verify your visitor approval status with the facility prior to scheduling. If you do not register well in advance, you will miss your loved one's scheduled visiting window for the week.
Step-by-Step Instructions to Register and Schedule a Video Visit
- Visit deposits.jailatm.com/webdeposits/ and sign into your account.
- Register your visitor profile and upload a clear photograph of your government-issued ID (driver's license or passport) for facility background review.
- Wait for email notification confirming facility visitor approval.
- Select Video Visitation, choose the detention facility, and select the inmate.
- Browse the available schedule calendar, select an open time slot, and pay the visitation fee using a credit or debit card.
- Log into the website 10 minutes prior to the start time on a device with a functioning camera, microphone, and reliable high-speed internet connection.
What the Inmate Needs to Do
The inmate receives a visitation notification on their housing unit JailATM kiosk. At the appointed time, they log in with their PIN and sit before the terminal. Inmates and visitors must strictly observe jail dress and conduct rules; sessions are monitored by staff and will terminate immediately upon any violation.
Official Provider: JailATM Official Website
Customer Service Telephone: 1-877-810-0614
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by JailATM
In addition to Remote Video Visitation, JailATM provides several other communication, financial, and commissary services at participating facilities:
- Inmate Trust & Commissary Money Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: JailATM Trust Deposits - Commissary Gift Packs & Store Ordering: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: JailATM Store Orders - Digital Messaging & Picture Sharing: Send electronic messages and photos directly to an inmate's housing unit kiosk.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: JailATM Messaging
Criminal Court in Santa Fe County
Santa Fe County holds the state capital, and with it the New Mexico Supreme Court and Court of Appeals.
For local criminal cases, though, people deal with the county magistrate court and the district court downtown.
Santa Fe County, which also includes Edgewood, is the largest part of the First Judicial District, shared with Rio Arriba and Los Alamos Counties.
1. Where are people taken after a Santa Fe arrest?
- Santa Fe County Magistrate Court, 2056 Galisteo St., Santa Fe, NM 87505: (505) 984-9914
- First Judicial District Court, 225 Montezuma Ave., Santa Fe, NM 87501: (505) 455-8250
- First Judicial District Attorney, 327 Sandoval St., Santa Fe: (505) 827-5000
- Law Offices of the Public Defender, Santa Fe, 301 N. Guadalupe St., Suite 200: (505) 395-2888
- Santa Fe Municipal Court: (505) 955-5070
Adults are booked at the county adult detention facility. The Santa Fe County Inmate Search shows current custody. If there was no warrant, probable cause has to be confirmed by a judge inside 48 hours. The magistrate on Galisteo Street then holds the first appearance, which must come within three days for someone still in jail.
↑ Back to the question list
2. What does the Santa Fe County Magistrate Court decide?
It tries state misdemeanors from across the county, such as DWI, domestic battery, larceny and criminal damage, and a defendant can ask for a six-person jury. It also handles the start of felony cases. Violations of Santa Fe city ordinances are heard in the municipal court.
↑ Back to the question list
3. How does pretrial detention work in Santa Fe County?
Most defendants are released on conditions, sometimes with supervision. In a felony, the district attorney may ask the district court to hold the person. The hearing opens within five days, and the judge orders detention only if the proof of danger is clear and convincing and no package of conditions would keep the community safe.
↑ Back to the question list
4. How do Santa Fe felony cases get to trial?
The First Judicial District Attorney often uses a grand jury, though a preliminary hearing is also possible. Jail inmates get the hearing in no more than 10 days; people on release, 60. The case is then arraigned at the courthouse on Montezuma Avenue and moves through discovery and motions toward a plea or trial.
↑ Back to the question list
5. Where is the Santa Fe public defender office?
The Law Offices of the Public Defender has its First District trial office at 301 N. Guadalupe St. Applications are taken there, and the first-appearance judge may also refer the case. The agency's statewide headquarters is in Santa Fe as well.
↑ Back to the question list
6. What sentences and appeals apply in Santa Fe County?
Twelve jurors hear district court felony trials. Under state law, fourth-, third-, second- and first-degree felonies carry basic terms that start at a year and a half and end at 18 years, and capital felonies carry life. A petty misdemeanor can bring six months and a misdemeanor 364 days. A magistrate verdict can be retried in district court on an appeal filed inside 15 days. District court cases go to the New Mexico Court of Appeals, at 237 Don Gaspar Ave. in Santa Fe, (505) 827-4925, with a notice of appeal filed within 30 days.
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7. Is there a federal court in Santa Fe?
There is. The U.S. District Court for the District of New Mexico has a courthouse at 106 S. Federal Place, (505) 988-6481. Federal crimes, and major crimes on nearby pueblo lands, may be heard there or in Albuquerque.
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8. How do I look up a Santa Fe County case?
New Mexico Courts Case Lookup lets you search by name or case number for magistrate and district court records.
↑ Back to the question list
9. Who should I call to confirm a Santa Fe County court date?
For magistrate cases, call (505) 984-9914. For felonies in district court, call (505) 455-8250. Please treat this page as general information rather than legal advice.
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Information for this service is currently unavailable.
Access Secure Deposits (Smart Deposit) allows families and friends to securely transfer money directly into an incarcerated person's jail trust account using a debit or credit card. Deposited funds become immediately available for your loved one to purchase essential hygiene goods, over-the-counter medication, food items, and writing materials from the facility commissary.
Important: Inmate Banking Policies Vary by Facility
Once a person is booked and moved to a cell, facilities do not always allow cash drop-offs or phone payments directly to the jail. Some might and you should confirm this by calling the facility and asking. But if you do not register online and fund your loved one's trust account immediately, they may be forced to wait days or weeks for standard paper processing, leaving them without essential soap, clean undergarments, basic medical sundries or snacks.
Step-by-Step Instructions to Register and Access Service
- Obtain the inmate's legal first and last name, date of birth, and official six- to ten-digit Booking or Inmate ID number.
- Visit the official Access Corrections portal at www.accesscorrections.com or download the Access Corrections mobile app.
- Select the state and the exact detention facility or county jail where the inmate is currently housed.
- Add the inmate as a contact and confirm their identity from the facility roster.
- Enter your debit or credit card billing information, choose your deposit amount, review the facility processing fee, and submit your payment.
- Save and print your transaction confirmation number for verification.
What the Inmate Needs to Do
The inmate does not need internet access to receive your deposit. Once approved, the funds post directly to their facility account balance. The inmate can verify their balance at the dayroom kiosk or on their trust statement and start ordering items on the next designated commissary day.
Official Provider: Access Corrections / Keefe Group Official Website
Customer Service Telephone: 1-866-345-1884
Support Hours: 24/7/365
Supported Languages: English and Spanish
Other Services Provided by Access Corrections / Keefe Group
In addition to Access Secure Deposits (Trust Money), Access Corrections / Keefe Group provides several other communication, financial, and visitation services at participating correctional facilities:
- Digital Messaging & Photos: Send digital letters and pictures straight to the inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging & Photos Guide | • Visit official vendor page: Access Corrections / Keefe Group Digital Messaging & Photos - Commissary Care Packages: Order pre-approved food boxes, thermal clothes, and snack bundles directly to the jail.
• Learn more on our website: Commissary Care Packages Guide | • Visit official vendor page: Access Corrections / Keefe Group Commissary Care Packages
Deposit Money for an Inmate in the Sante Fe County Adult Detention Facility
The Easiest and Securest Way of Depositing Money for an Inmate
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Sante Fe County Adult Detention Facility use Access Corrections.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 866-345-1884.
3. Some jails have an Access Corrections kiosk for cash or card deposits. Call the Sante Fe County Adult Detention Facility to ask whether it has one and where it is.
4. Access Corrections also has Kiosk machines that you can find in check cashing stores and retail outlets across the country.
5. The Sante Fe County Adult Detention Facility may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. Ask the jail who the money order should be made out to and what to write on it. To confirm this option call the facility at 505-471-4941.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
6. To ask whether the Sante Fe County Adult Detention Facility takes deposits in person, and when, call 505-471-4941.
Since September 1, 2024, personal letters for the Santa Fe County Adult Detention Facility no longer go to the jail on Camino Justicia. They go to a mail-scanning service, where they are opened and scanned, and the inmate reads them on a screen at the jail. Scanning keeps out paper that has been soaked in drugs such as heroin or meth and then dried. Personal mail sent straight to the jail is returned to the sender.
Personal letters and photos (scanned):
Inmate's Full Name & Six (6) digit Inmate ID
JailATM.com
Santa Fe County Detention Center, NM
P.O. Box 16120
Jonesboro, AR 72401
Legal mail, publications and money orders (to the jail):
Inmate's Full Name & Six (6) digit Inmate ID
Santa Fe County Detention Center
28 Camino Justicia
Santa Fe, NM 87508
- Addressing: On scanned mail, write the inmate's name and their six-digit inmate number, plus your own name and return address in the top left corner.
- Lawyers only: Legal mail must be sent directly to the jail by a licensed attorney of record, with the attorney's or firm's name on it.
- IDs and papers: Birth certificates, Social Security cards, driver's licenses, checks and other official documents go to the jail address marked for the Business Office. Documents sent to the scanning address are returned.
- Photos: Up to six at a time, no bigger than 5 x 7 inches. No Polaroids, and nothing showing weapons, drugs, drinking, nudity or lewd poses.
- Cards and paper: Greeting cards are not allowed, but a black-and-white photocopy of one is. Use white or lined paper and blue or black ink. Postcards with printed postage on them are fine too.
- Money orders: Send a money order or cashier's check, never a personal or payroll check, to the jail address with the inmate's name and number on it. On the pay-to line of a Santa Fe money order, write the inmate's full name. If you are unsure, call 505-471-4941 to confirm. The inmate must first give their case worker your name and information. Another choice is to deposit money online instead of mailing anything.
- Publications: New books, magazines and newspapers must ship from a publisher or a store to the jail address. No hardcovers. An inmate may have two publications or subscriptions at a time, with approval.
- Packages: Parcels are refused and sent back.
- Who can't write: Victims of the inmate's crime, current or former inmates, people on parole or probation, co-defendants, jail staff or volunteers, and anyone barred by a protection order.
Find the six-digit number with the inmate lookup. Electronic messages reach the inmate faster than the post.
ICSolutions provides secure inmate telecommunications systems that allow incarcerated individuals to place outbound telephone calls from housing pods to friends and family. Because correctional facilities do not accept incoming calls, establishing an AdvancePay prepaid account links funds directly to your 10-digit phone number so calls connect without carrier restrictions.
Important: Wireless Carriers Restrict Inmate Calls by Default
Major mobile cellular carriers do not permit traditional collect calls originating from correctional facilities. While some landlines might support direct monthly billing, mobile devices and internet-based telephone numbers require an active prepaid balance or funded debit account, which you can verify by checking with your provider. If you do not register online and fund an account right away, incoming calls from your loved one will automatically fail to ring through to your phone.
Step-by-Step Instructions to Register and Fund an Account
- Visit www.icsolutions.com or call customer support at 1-888-506-8407.
- Click Create an Account and register using your primary 10-digit telephone number and email address.
- Select the state and facility where the inmate is currently detained.
- Link the inmate to your profile using their full legal name and booking ID number.
- Select Prepaid Collect to link funds to your phone number, or choose Debit Telephone to provide the inmate funds to call any approved number.
- Select your deposit amount and complete payment using a credit or debit card.
- Check your mobile phone settings to ensure unknown or automated numbers are not routed directly to spam.
What the Inmate Needs to Do
The inmate dials your 10-digit number from any dayroom phone and enters their assigned PIN. The automated system verifies that your phone number has an active prepaid balance and prompts you to accept the call. All non-privileged conversations are recorded and monitored by the facility.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to AdvancePay Prepaid Calling Accounts, ICSolutions provides voicemail and video visitation services at participating facilities:
- Inmate Voicemail Services: Leave one-way voice messages that your loved one can listen to on dayroom phones.
• Learn more on our website: Inmate Voicemail Guide | • Visit official vendor page: ICSolutions Voicemail - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
ICSolutions Inmate Voicemail allows family members and approved contacts to leave a private, recorded voice message for an incarcerated individual. Because outside callers cannot phone an inmate directly, this one-way voice messaging feature ensures critical family updates and legal news reach your loved one even when you cannot be near your telephone to answer live calls.
Important: Voicemail Feature Availability Varies by Facility
Inmate voicemail is not enabled at every correctional facility contracted with ICSolutions. Jails determine whether to offer voicemail services based on local security protocols and monitoring capabilities, which you should confirm with the facility directly. If your loved one's detention center does not support voicemail, you must set up an AdvancePay calling account so they can reach you directly during dayroom phone hours.
Step-by-Step Instructions to Leave an Inmate Voicemail
- Log into your existing profile at www.icsolutions.com or dial 1-888-506-8407.
- Confirm that your loved one's detention facility supports the voicemail feature.
- Dial the facility's dedicated ICSolutions voicemail access telephone number provided on your dashboard.
- Follow the automated voice prompts and enter the inmate's booking identification number.
- Record your personal voice message (typically up to 3 minutes in length).
- Accept the call charges using funds from your prepaid account balance or a credit card.
What the Inmate Needs to Do
When the inmate logs onto any housing unit telephone using their assigned PIN, the automated system notifies them that a new voicemail is waiting in their queue. The inmate follows the audio prompts to play the recording. All messages are subject to monitoring and recording by correctional staff.
Official Provider: ICSolutions Official Website
Customer Service Telephone: 1-888-506-8407
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Supported Languages: English and Spanish
Other Services Provided by ICSolutions
In addition to Inmate Voicemail Services, ICSolutions operates live calling and video visitation options:
- AdvancePay Prepaid Calling Accounts: Prepay for phone calling minutes so your loved one can call your telephone directly.
• Learn more on our website: AdvancePay Calling Guide | • Visit official vendor page: ICSolutions Prepaid Calling - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: ICSolutions Video Visits - Access Secure Deposits (Partner Trust Transfers): Deposit trust money into an inmate's account via Keefe Group partner networks.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: Access Corrections Trust Deposits
JailATM Digital Messaging allows friends and family to exchange electronic letters and family photos directly with an incarcerated individual through housing unit kiosks. Messages and approved digital attachments clear facility screening in hours, eliminating the lengthy transit delays associated with traditional postal mail.
Important: Electronic Mail Screening and Rules Vary
Inmates cannot receive incoming phone calls, and traditional postal mail rules differ across correctional agencies. While some facilities still allow regular handwritten letters, many jails have transitioned to digital-only mail scanning or restrict postal delivery, which you can verify by checking facility rules. If you do not register online and purchase messaging credits immediately, your loved one may face lengthy periods without direct written contact from family.
Step-by-Step Instructions to Register and Send Messages
- Go to deposits.jailatm.com/webdeposits/ and sign in or create a user profile.
- Select Messaging from the available services dashboard.
- Select your state and facility, then search for the inmate using their full legal name or booking ID.
- Purchase messaging credits using a major debit or credit card.
- Compose your message in the text editor and attach approved JPEG photos if permitted by facility guidelines.
- Submit your message to the facility's screening queue.
What the Inmate Needs to Do
All electronic correspondence is screened by facility staff before delivery. Once approved, the message arrives in the inmate's inbox on their housing unit JailATM kiosk. The inmate logs in with their PIN, opens the message, views any attached photos, and types an electronic reply using their available credits.
Official Provider: JailATM Official Website
Customer Service Telephone: 1-877-810-0614
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by JailATM
In addition to Digital Messaging & Picture Sharing, JailATM provides several other communication, financial, and visitation services at participating facilities:
- Inmate Trust & Commissary Money Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: JailATM Trust Deposits - Commissary Gift Packs & Store Ordering: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: JailATM Store Orders - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: JailATM Video Visits
JailATM (operated by Tech Friends, Inc.) provides secure handheld tablets to incarcerated individuals in county detention facilities. Operating on an encrypted facility network, these tablets give inmates access to digital messaging, scanned mail review, video calls, institutional requests, educational materials, and entertainment options directly from their housing pods.
Important: Tablet Hardware Deployment and Rental Rules Vary
Detention centers do not manage tablet distribution identically. While some agencies issue individual personal tablets to every detainee at booking, others utilize shared pod docking stations or restrict tablet use to specific dayroom hours, which you should confirm with the facility directly. Although core educational and legal resources are generally provided free of charge, sending messages, listening to music, or making phone calls from the tablet requires an active balance funded by outside contacts.
Step-by-Step Instructions to Support and Fund JailATM Tablets
- Confirm that JailATM / Tech Friends tablets are active at your loved one's specific detention facility.
- Navigate to deposits.jailatm.com/webdeposits/ on your computer or mobile device.
- Sign into your verified user profile and link the inmate's legal name and booking ID number.
- Select Tablet Funds or Inmate Trust Deposits from your services dashboard.
- Specify your deposit amount, review convenience fees, and enter your credit or debit card billing details.
- Submit payment, save your confirmation receipt, and notify your loved one that funds have posted to their account.
What the Inmate Needs to Do
The inmate unlocks their assigned tablet using their unique inmate PIN or biometric scan. Their available balance appears on the screen, allowing them to download music, read scanned correspondence, write messages, and participate in scheduled video visits. Devices are returned to charging carts during facility quiet hours and shift counts.
Official Provider: JailATM Official Website
Customer Service Telephone: 1-877-810-0614
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Supported Languages: English and Spanish
Other Services Provided by JailATM
In addition to Tablet Services, JailATM provides several other communication, financial, and store services:
- Inmate Trust & Commissary Money Deposits: Send money directly into an inmate's jail trust account for independent commissary spending.
• Learn more on our website: Inmate Trust Deposits Guide | • Visit official vendor page: JailATM Trust Deposits - Commissary Gift Packs & Store Ordering: Order pre-approved snack boxes, food packages, and clothing directly to the jail.
• Learn more on our website: Commissary Orders Guide | • Visit official vendor page: JailATM Store Orders - Digital Messaging & Picture Sharing: Send electronic messages and photos directly to an inmate's kiosk or tablet.
• Learn more on our website: Digital Messaging Guide | • Visit official vendor page: JailATM Messaging - Remote Video Visitation: Schedule and join live video visits from home using your computer or smartphone.
• Learn more on our website: Video Visitation Guide | • Visit official vendor page: JailATM Video Visits
- Jail (Main): 505-471-4941
- Adult Probation: 505-670-6343
- Arrest Warrants: 505-986-2491
- Bail: 505-424-5611
- Booking: 505-428-3203
- Contact Visits: 505-428-3882
- District Attorney: 505-827-5000
- Juvenile: 505-424-5625
- Los Alamos County Court: 505-455-8250
- Police: 505-428-3710
- Property: 505-428-3854
- Public Defender: 505-395-2888
- Rio Arriba County Court: 505-455-8335
- Sante Fe County Court: 505-455-8250
- Sheriff: 505-428-3720
The Sante Fe County Adult Detention Facility serves the following cities and towns of Santa Fe County: Agua Fria, Chimayo, Edgewood, Galisteo, Lamy, Pojoaque, Santa Fe and Tesuque.