Cayuga County Jail

To search for an inmate in the Cayuga County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 315-253-2911 for the information you are looking for. You can also look up an offender's Criminal Court Case online for Cayuga County Court or any other county court in New York. This information includes future court appearances.

Cayuga County Jail Inmate Search

The Cayuga County Jail maintains an average of 214 offenders in custody on any given day. The Cayuga County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Cayuga County law enforcement agencies arrest and detain approximately 4,280 offenders.

How Do You Visit an Inmate in the Cayuga County Jail? What is the Schedule?

Cayuga County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

7445 County House Road
Auburn, NY 13021-8297
315-253-2911

Schedule Video Visits online with gettingout

• To schedule a visit, call 315-253-2911 on Mondays from 8 a.m. to 4 p.m. for a visit.  Arrive 15 minutes prior to visit.

• For a walk up visit, arrive at the facility 30 minutes prior to a visitation. If room is available, you will be permitted in.

• On-site Visits are free.
• Visits are 30 minutes.
• Visitation schedule subject to change.
• Inmates are allowed two visits per week
• A maximum of 2 guests are allowed per an On-site video session.

Cayuga County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

Cayuga County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Cayuga County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Cayuga County Jail.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

How Do You Visit an Inmate in Cayuga County Jail?

To visit an inmate in Cayuga County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Cayuga County remote video inmate visitation can be done using the services of GettingOut. 

There are three ways to remotely visit your inmate in Cayuga County Jail:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Cayuga County follow these steps:
1.  Start by confirming that Cayuga County Jail's Video Visitation is working correctly by looking up Cayuga County here.
2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Cayuga County Jail, and then the inmate you wish to communicate with.

Other Cayuga County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Cayuga County Jail Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Cayuga County, can be found on our Visit Inmate Page.

Cayuga County Jail Phone: 315-253-2911

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Cayuga County Jail?

Cayuga County Jail ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

7445 County House Road
Auburn, NY 13021-8297
315-253-2911

Schedule Video Visits online with gettingout

• To schedule a visit, call 315-253-2911 on Mondays from 8 a.m. to 4 p.m. for a visit.  Arrive 15 minutes prior to visit.

• For a walk up visit, arrive at the facility 30 minutes prior to a visitation. If room is available, you will be permitted in.

• On-site Visits are free.
• Visits are 30 minutes.
• Visitation schedule subject to change.
• Inmates are allowed two visits per week
• A maximum of 2 guests are allowed per an On-site video session.

Cayuga County Jail REMOTE (at home) VIDEO VISITATION SCHEDULE

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

How Do You Deposit Money for an Inmate in the Cayuga County Jail?

There are multiple ways to add money to an inmate's account at Cayuga County Jail, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Lobby kiosk - Ask the jail whether it has an Access Corrections kiosk for deposits.
4. By mail - Ask Access Corrections or the jail whether money orders can be mailed, and to what address.

Ask who the money order should be made out to, and include the inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Ask the Cayuga County Jail whether it accepts cash deposits in person, and where.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in Cayuga County

To send commissary money to an inmate in Cayuga County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Cayuga County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Cayuga County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Cayuga County Jail?

How Do You Communicate with an Inmate in the Cayuga County Jail by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Cayuga County Jail, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Cayuga County Jail Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

How do I Mail an Inmate in the Cayuga County Jail, and what can I send them?

Cayuga County Jail Inmate Mail Guidelines

Postcards
Ask the Cayuga County Jail whether it accepts postcards, and what size and type, before mailing one. Always include your name and return address.

Envelopes
The Cayuga County Jail also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Cayuga County Jail
7445 County House Road
Auburn, NY 13021

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Cayuga County Jail
7445 County House Road
Auburn, NY 13021

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Ask the Cayuga County Jail whether books can be mailed in, and whether they must come straight from a publisher or retailer such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Cayuga County Jail standards will be disposed of. 
Ask the Cayuga County Jail whether hardcover books are accepted.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Cayuga County Jail
7445 County House Road
Auburn, NY 13021

Cayuga County Jail Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Cayuga County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Cayuga County Jail:
Inmate's Full Name & Inmate ID#
Cayuga County Jail
7445 County House Road
Auburn, NY 13021

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

Can I purchase Commissary Online for an Inmate in the Cayuga County Jail, and what can I purchase?

Cayuga County Jail contracts with Access Securepak for families to send pre-determined packages of commissary items to your inmate.

Access Securepak's catalog groups items into categories such as:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select New York.
3. Select Cayuga County Jail.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Cayuga County Jail staff. They will not honor reports of discrepancies from inmate's families or friends. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in Cayuga County

To send commissary money to an inmate in Cayuga County Jail follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select New York, then select Cayuga County Jail, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Cayuga County Jail.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

How Can I Communicate with an Inmate in the Cayuga County Jail using an Online Messaging Service?

Emailing and Texting Messages, Photos & Videograms

Cayuga County Jail contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Cayuga County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to Communicate with an Cayuga County Jail Inmate by Mail and by Email

To mail or email an inmate in Cayuga County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Cayuga County Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Cayuga County Jail has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Cayuga County Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Cayuga County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Cayuga County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

Do Inmates in the Cayuga County Jail have Access to Tablets or Computers?

Cayuga County Jail allows inmates access to tablets to use for the services provided by 'gettingout'.

The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at Cayuga County Jail, such as:

• Music
• Books
• Games
• Education
• News
• Radio
• Television
• Read mail and messages
• Video visits

-  Free services are already available for use on the device at Cayuga County Jail.
-  Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
-  Cayuga County Jail Inmates will then be able to purchase subscription services and premium content to enjoy.

What Does a Tablet Cost?

To estimate costs for tablets and other services such as phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page), but the following gives you a general idea.

Game Center:

30-Day Subscription: $4.99, with an additional $1.00 service infrastructure charge ($5.99)

Fourteen-Day Subscription: $2.99, with an additional $0.75 service infrastructure charge ($3.74)

Seven-Day Subscription: $1.99, with an additional $0.50 service infrastructure charge ($2.49)

Unlimited eBooks:

Thirty-Day Subscription: $1.99, with an additional $1.00 service infrastructure charge ($2.99)

Fourteen-Day Subscription: $0.99, with an additional $0.75 service infrastructure charge ($1.74)

Seven-Day Subscription: $0.49, with an additional $0.50 service infrastructure charge ($0.99)

Streaming Music:

Thirty-Day Subscription: $8.99, with an additional $16.00 service infrastructure charge ($24.99)

Fourteen-Day Subscription: $5.99, with an additional $9.00 service infrastructure charge ($14.99)

Seven-Day Subscription: $2.99, with an additional $5.00 service infrastructure charge ($7.99)

Newsfeed

Thirty-Day Subscription: $3.99, with an additional $6.00 service infrastructure charge ($9.99)

Fourteen-Day Subscription: $1.99, with an additional $5.00 service infrastructure charge ($6.99)

Seven-Day Subscription: $0.99, with an additional $3.00 service infrastructure charge ($3.99)

Same Day Subscription Services

Game Center: $0.99, with an additional $0.50 service infrastructure charge ($1.49)

Unlimited eBooks: $0.25, (Total = 0.25)

Newsfeed: $0.24, with an additional $0.75 service infrastructure charge ($0.99)

FM Radio: $0.24, with an additional $0.25 service infrastructure charge ($0.49)

All Subscription and message credit pricing is subject to state and local taxes. 

Replacement Components - should your inmate break it...

Tablet: $249.99 per each

Charger: $8.99 per each

Earbuds: $2.99 per each

How Inmates Can Use a Tablet to Access Services at Cayuga County Jail

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Cayuga County Jail inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cayuga County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 315-253-2911 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Cayuga County?