Rikers Island - West Facility Inmate Phone & Email

Rikers Island - West Facility

Address:
16-06 Hazen Street
East Elmhurt, NY 11370

Phone:

718-546-4120

Rikers Island - West Facility INMATE PHONE USE

Inmates in Rikers Island - West Facility Can Make Free Domestic Phone Calls

Inmates in the Rikers Island - West Facility can make 21 minutes worth of domestic calls every three hours, with no call going longer than 15 minutes.
Inmates in punitive segregation can just make one 15-minute call a day.

For phone calls exceeeding the amount allowed for free calls, and for those having to make calls outside of the United States, inmates can use Securus Techologies.

The Rikers Island - West Facility Inmate Phone System is Securus.

The Rikers Island - West Facility Inmate Phone System is Securus. 

Sign up with Securus by clicking the banner below.

1.  AdvanceConnect – Good Option - You control all phone numbers your inmate can call.

This type of account offers you the following benefits:
•    You are able to receive inmate calls as long as funds are available in your account.
•    You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
•    Calls WILL connect to cell phones.

2.  Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)

This type of account offers you the following benefits:
•    You can fund an Inmate Debit account without having your own calling account.
•    Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
•    Calls WILL connect to cell phones.
•    Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account. 

3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.

  • Requires a credit check. 
  • Costs more.
  • Good for lawyers, bail bonds, long-term inmates, etc.

Resources
Contact Securus by Phone:  972-734-1111 or 800-844-6591
Contact Securus Online
Frequently Asked Questions
Submit a Question for Securus Online
Online Rate Quote

Rikers Island - West Facility Inmate & Family Voicemail

Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.

Securus Phone System Cost & Fees - *Subject to Change

ADVANCE CONNECT Phone Calls 
$0.21 per minute

INMATE DEBIT Phone Calls
$0.21 per minute

DIRECT BILL Phone Calls
$0.25 per minute

TRADITIONAL COLLECT Phone Calls
$0.25 per minute

VOICEMAIL Message
One minute - $0.75 per minute

For current online rate quote, go here.

HOW DOES AN INMATE MAKE A PHONE CALL FROM Rikers Island - West Facility?

Inmates at this jail get a certain amount of free calls every three hours. Everything above that they have to pay for with funds from their commissary accounts or with funds you deposit into their Securus account..  

Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.

The jail’s free phone system only allows domestic calls to be made. If the inmate wishes to call someone in another country, permission from the jail’s social services must be obtained. The inmate will fill out request forms for each long-distance call.

Can I Communicate By Email With An Inmate?

This facility does not offer email services at this time, however, the policy could change without notice.

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 718-546-4120 or click here to see if email services are now being offered at this jail and if so, how to sign up you and your inmate.

IMPORTANT TIPS ABOUT JAIL PHONE CALLS

If you were unable to find the information you were looking for on this page, call Rikers Island - West Facility at 718-546-4120 and ask their policies on getting phone calls from your inmate.

Each time an inmate uses an accumulated 21 minutes of phone time, the PIN is blocked for the next three hours.

Inmates at this jail can only make domestic calls. International calls require special permission from social services. The inmate will be required to fill out forms and await approval or denial.

The same process must be followed for each long-distance call the inmate wants to make, even if the call will be to the same number that was previously approved.

While in reception/intake before being assigned to a cell, inmates receive a free fifteen-minute call each day to a domestic number.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 

Can Inmates Use Tablets in the Rikers Island - West Facility, and Rikers Island and NYC DOC Jails?

To find out if NYC DOC inmates have access to Tablets, check out our Tablet Rental Page.


 

How Inmates in Rikers Island - West Facility, Rikers Island and the entire NYC DOC Jail System Make Phone Calls

To find out how Rikers Island - West Facility makes phone calls, read this information:

  • Inmates in the Rikers Island - West Facility can make 21 minutes worth of domestic calls every three hours, with no call going longer than 15 minutes.
  • Inmates in Segregation get less time, and only once a day maximum.
  • There is a fee if an inmate wants to buy more phone calling time when incarcerated in the NYC DOC.

For all the information on how to buy time, using tablets to make calls, how much it costs and more, check out out Inmate Phone Page.


 

How to Deposit Money in the Account of an NYC DOC Inmate in Rikers Island - West Facility

To deposit money in the commissary account of an NYC DOC inmate, follow these instructions:

  • You can deposit money online using Jpay, Western Union or Moneygram. The money can also be used for bail.
  • You can mail a money order of cashier's check into Rikers Island - West Facility.
  • You can deposit cash into a kiosk that is located in the Vernon C. Bain Center in the Bronx.

For all the information, including links to all of the online deposit methods and addresses fo mailing money orders, check out our Send Money Page.


 

What is the Rikers Island - West Facility?... Where is it Located?... Who is in Jail There? ... How Many Inmates are There?

  • Rikers Island - West Facility is one of twelve jails in the New York City Department of Correction.
  • There are 940 beds in the facility.
  • There are over 18800 of Bookings every year.
  • It is located on the 19th Floor of the Bellevue Hospital in Manhattan.

For all the information about Rikers Island - West Facility, how to reach an inmate there, how to find out if the inmate is there, or where he went when he was released, check out our Family Info Page.


 

How to Mail, What Can you Mail and What Can't you Mail to an Inmate in Rikers Island - West Facility, or Rikers Island or NYC DOC Inmates

To understand the Mail Policies for Rikers Island - West Facility requires a lot of time and attention as NYC DOC Jails are some of the most permissive in America.

1. Rikers Island - West Facility allows unlimited mail.
2. They allow packages to be sent in to inmates.
3. They allow magazines, newspapers and books to be sent direct from friends and family.
4. They allow clothing, jewelry, art supplies and all kinds of stuff to be sent to inmates.

In short, to fully understand the Rikers Island - West Facility and see the full list of things you can mail to an inmate, check out our Inmate Mail Page.


 

How to Look Up an Inmate in Rikers Island - West Facility, Rikers Island or the NYC DOC Jail System

To look up an inmate in Rikers Island - West Facility or any of the New York City Department of Correction follow these instructions:

1. Proceed to the NYC DOC Inmate Locator Page.
2. Type in the inmate's first name, last name or case and book number.
3. If you just type in the first name or last name, you will see a list of every inmate that uses that name.
4. Select your inmate from that list.

For full instructions on how to interpret the information on the Inmate Search Locator including criminal charges, bail, court dates and more, check out our Mugshots Page.


 

How to Order Commissary for Rikers Island - West Facility, Rikers Island or NYC Jails

Instructions for ordering commissary for Rikers Island - West Facility will soon be announced.
The New York City Department of Correction is rolling out a new commissary system in the Spring of 2022. Inmates will be able to order commissary directly and have it delivered from an outside vendor. Stay tuned for updates.

This jailhouse 'Uber Eats' system will be replacing the current commissary system.

Stay tuned by checking out our Commissary Page for Rikers Island - West Facility


 

How to Bail out an Inmate in Rikers Island - West Facility or any NYC or Rikers Island Jail

To Bail out an inmate in Rikers Island - West Facility or a New York City Jail follow these instructions:

1. You can post bail either online or in person.
2. To post bail online or in person you need the exact name your inmate used when arrested, and their book and case number. You can find this information here.
3. You can use one of multiple payment systems online.... Western Union, Moneygram or Jpay.
4. In person bail payments must be made in Brooklyn, Queens or the Bronx.
5. Personal checks or Money Orders exceeding $1,000 will NOT be accepted for bail.

For the complete information on how to bail out someone from Rikers Island - West Facility or any Rikers island or NYC Jail, check out our Inmate Bail Page.


 

Photos of this facility
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Frequently Asked Questions

Can Inmates in Rikers Island - West Facility make free phone calls?
Yes. Inmates in the Rikers Island - West Facility can make 21 minutes worth of domestic phone calls every three hours, with no call going longer than 15 minutes, for free. If they wish to make more calls than that, they will have to pay for them.

How much does it cost for an inmate to make a phone call for calls exceeding the free calls?
Prices are subject to change, but typically $0.21-0.25 per minute for calls within the United States.

What is the phone service that inmates in the New York City Department of Correction use?
Inmates in the NYC DOC use Securus Technologies for making outside phone calls.

Can an inmate in the New York City Department of Corrections call my cell phone?
Yes. Besides the free phone calls an inmate gets, they can also use a Securus Technologies Debit Account to call a cell phone.

How does an inmate in Rikers Island or other NYC jails make phone calls to family or friends?
Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.

Are phone calls between my inmate and me recorded?
Yes. You all calls that include your inmate and an outside party are recorded, and the information discussed can and will be used against your inmate if the prosecutor decides to use it.

Are calls between inmates and their lawyers recorded?
Generally, no. It is illegal to record any phone calls between inmates and their lawyer, although there have been incidents in which these type of calls were accidentally recorded.