Rikers Island - West Facility Remote Inmate Video Visits

Rikers Island - West Facility

Address:
16-06 Hazen Street
East Elmhurt, NY 11370

Phone:

718-546-4120

REMOTE VIDEO VISITS


TELEVISITING at the Rikers Island - West Facility, Rikers Island and all NYC DOC Jails

Televisiting will take place from 8:00am to 2:00pm on Saturday, and 8:00am to 2:00pm on Sunday. Televisiting follows the Department's existing in-person visit schedule, which organizes visit days based on the first letter of the person in custody's last name. Please refer to the Visit Schedule in order to determine which day of the week you may visit your loved one.

VISIT SCHEDULE (changes monthly)

In-person visits will take place Wednesday and Thursday afternoons from 2:00 p.m. to 8:00 p.m.- and Friday mornings from 8:00 a.m. to 2:00 p.m. Visitors need to arrive 1 hour prior to their scheduled visit time. Visits will follow the existing visitor schedule according to the last name of the individual in custody.

Visiting groups may consist of no more than two (2) adults and one (1) child who will sit on one of the adult’s lap; or one (1) adult and two (2) children, at least one of whom is small enough to sit on someone’s lap.

Detainees may receive visits three (3) times per week. Sentenced individuals may receive visits two (2) times per week. All individuals in custody are limited to one (1) visit session per visit day, regardless of the number of visitors in that session.

Rikers Island - West Facility Remote Visitation Announcement - January 4, 2023

Inmates at the Rikers Island - West Facility, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the remote video services of the third party company outlined below.

Call 718-546-4120 for remote inmate visitation updates as schedules and policies can change without much advance notice.

Rikers Island - West Facility inmates are allowed to have no limit on the number of visits when using the remote video visitation service.

Remote Visitation with an Inmate at Rikers Island - West Facility

TELEVISITING AT Rikers Island - West Facility

Instructions for televisiting can be found on this page:  TELEVISITING PAGE

  • Televisiting will take place from 8:00am to 2:00pm on Saturday, and Sunday.
  • Televisiting follows the Department's existing in-person visit schedule, which organizes visit days based on the first letter of the person in custody's last name.
  • Refer to the Visit Schedule in order to determine which day of the week you may visit your loved one.

Scheduling a Televisit:

  • If you would like to schedule a televisit, you must fill out the Online Televisit Web Form.
    ONLINE TELEVISIT WEB FORM 
    When filling out the form, you will be directed to select three potential dates for your televisit to occur.
  • In order to make sure equal access is afforded to everyone, you are only able to fill out a request form for the upcoming week. Requests for dates beyond the following week will not be fulfilled.
  • IMPORTANT: A visit is not confirmed until you receive a confirmation email at the email address you provided on the televisit request webform. The confirmation email will provide you with the date and time for your visit as well as an access link.
    If you do not receive a confirmation email within 24 hours of the last requested visit date this means that none of the dates you requested were available. 
    In that case, you must resubmit another web form with different dates and times.
  • Online Televisit Web Forms will not be processed on Mondays and Tuesdays, and no confirmation emails will be sent out on those days.

    VISITATION HOURS - ALL  FACILITIES

  • Wednesday -Thursday:  In-Person Visits: 2:00 p.m. - 8:00 p.m. 

  • If you do not have a scheduled visit appointment, your walk-in visit may not be honored if you arrive after 6pm.

  • Friday:  In-Person Visits: 8:00 a.m. - 2:00 p.m.

  • If you do not have a scheduled visit appointment, your walk-in visit may not be honored if you arrive after 12pm.

  • Saturday - Sunday:    Televisits: 8:00 a.m. - 2:00 p.m.

    It is strongly suggested that all visitors pre-register for their in-person visits.
    Visitors who do not pre-register, and who do not receive confirmation of their scheduled visit, cannot be guaranteed a visit upon their arrival.
    Visitors who do not pre-register also may not be able to wait inside, due to social distancing space constraints.
    To pre-register for an in-person visit please click here.

All Televisits must be scheduled in advance. Click here to schedule a Televisit.

  • NOTE: the start of visiting hours can be delayed due to unforeseen circumstances.

  • Facility lockdowns may affect regularly scheduled visit hours.

  • There are no visits on Mondays and Tuesdays.

How do you Visit an Inmate in NYC Rikers or other Correctional facilities?

To lean about inmate visitation in the NYC Correction Department, read the following:

TELEVISITING (Remote Visitation)

Televisiting will take place from 8:00am to 2:00pm on Saturday, and 8:00am to 2:00pm on Sunday. Televisiting follows the Department's existing in-person visit schedule, which organizes visit days based on the first letter of the person in custody's last name. Please refer to the Visit Schedule in order to determine which day of the week you may visit your loved one.

VISIT SCHEDULE (changes monthly)

In-person visits will take place Wednesday and Thursday afternoons from 2:00 p.m. to 8:00 p.m.- and Friday mornings from 8:00 a.m. to 2:00 p.m. Visitors need to arrive 1 hour prior to their scheduled visit time. Visits will follow the existing visitor schedule according to the last name of the individual in custody.

To learn more about the Rikers Island - West Facility inmate visitation procedures, polices and schedules, which change monthly, check out our Inmate Visitation Page.


 

Can Inmates Use Tablets in the Rikers Island - West Facility, and Rikers Island and NYC DOC Jails?

To find out if NYC DOC inmates have access to Tablets, check out our Tablet Rental Page.


 

How Inmates in Rikers Island - West Facility, Rikers Island and the entire NYC DOC Jail System Make Phone Calls

To find out how Rikers Island - West Facility makes phone calls, read this information:

  • Inmates in the Rikers Island - West Facility can make 21 minutes worth of domestic calls every three hours, with no call going longer than 15 minutes.
  • Inmates in Segregation get less time, and only once a day maximum.
  • There is a fee if an inmate wants to buy more phone calling time when incarcerated in the NYC DOC.

For all the information on how to buy time, using tablets to make calls, how much it costs and more, check out out Inmate Phone Page.


 

How to Deposit Money in the Account of an NYC DOC Inmate in Rikers Island - West Facility

To deposit money in the commissary account of an NYC DOC inmate, follow these instructions:

  • You can deposit money online using Jpay, Western Union or Moneygram. The money can also be used for bail.
  • You can mail a money order of cashier's check into Rikers Island - West Facility.
  • You can deposit cash into a kiosk that is located in the Vernon C. Bain Center in the Bronx.

For all the information, including links to all of the online deposit methods and addresses fo mailing money orders, check out our Send Money Page.


 

What is the Rikers Island - West Facility?... Where is it Located?... Who is in Jail There? ... How Many Inmates are There?

  • Rikers Island - West Facility is one of twelve jails in the New York City Department of Correction.
  • There are 940 beds in the facility.
  • There are over 18800 of Bookings every year.
  • It is located on the 19th Floor of the Bellevue Hospital in Manhattan.

For all the information about Rikers Island - West Facility, how to reach an inmate there, how to find out if the inmate is there, or where he went when he was released, check out our Family Info Page.


 

How to Mail, What Can you Mail and What Can't you Mail to an Inmate in Rikers Island - West Facility, or Rikers Island or NYC DOC Inmates

To understand the Mail Policies for Rikers Island - West Facility requires a lot of time and attention as NYC DOC Jails are some of the most permissive in America.

1. Rikers Island - West Facility allows unlimited mail.
2. They allow packages to be sent in to inmates.
3. They allow magazines, newspapers and books to be sent direct from friends and family.
4. They allow clothing, jewelry, art supplies and all kinds of stuff to be sent to inmates.

In short, to fully understand the Rikers Island - West Facility and see the full list of things you can mail to an inmate, check out our Inmate Mail Page.


 

How to Look Up an Inmate in Rikers Island - West Facility, Rikers Island or the NYC DOC Jail System.

To look up an inmate in Rikers Island - West Facility or any of the New York City Department of Correction follow these instructions:

1. Proceed to the NYC DOC Inmate Locator Page.
2. Type in the inmate's first name, last name or case and book number.
3. If you just type in the first name or last name, you will see a list of every inmate that uses that name.
4. Select your inmate from that list.

For full instructions on how to interpret the information on the Inmate Search Locator including criminal charges, bail, court dates and more, check out our Mugshots Page.


 

How to Order Commissary for Rikers Island - West Facility, Rikers Island or NYC Jails

Instructions for ordering commissary for Rikers Island - West Facility will soon be announced.
The New York City Department of Correction is rolling out a new commissary system in the Spring of 2022. Inmates will be able to order commissary directly and have it delivered from an outside vendor. Stay tuned for updates.

This jailhouse 'Uber Eats' system will be replacing the current commissary system.

Stay tuned by checking out our Commissary Page for Rikers Island - West Facility


 

How to Bail out an Inmate in Rikers Island - West Facility or any NYC or Rikers Island Jail

To Bail out an inmate in Rikers Island - West Facility or a New York City Jail follow these instructions:

1. You can post bail either online or in person.
2. To post bail online or in person you need the exact name your inmate used when arrested, and their book and case number. You can find this information here.
3. You can use one of multiple payment systems online.... Western Union, Moneygram or Jpay.
4. In person bail payments must be made in Brooklyn, Queens or the Bronx.
5. Personal checks or Money Orders exceeding $1,000 will NOT be accepted for bail.

For the complete information on how to bail out someone from Rikers Island - West Facility or any Rikers island or NYC Jail, check out our Inmate Bail Page.


 

Photos of this facility
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