Rikers Island - West Facility Sending Money

Rikers Island - West Facility

16-06 Hazen Street
East Elmhurt, NY 11370



Rikers Island - West Facility Sending Money

The information below provides complete instructions regarding the Rikers Island - West Facility:

  • Inmate Accounts and Deposits,
  • Commissary Information,
  • Depositing Money Online,
  • Mailing Inmate Money, or
  • Sending Care Packages 
  • Special Jail Fees

Follow these instructions exactly to help ensure that your inmate has access to commissary, and in some cases medical and bail money, as soon as possible.

Rikers Island - West Facility Inmate Money Deposits Announcement - January 4, 2023

Rikers Island - West Facility staff announced today that deposits for inmates must either be made online, by telephone, by using the Kiosk in their lobby or by sending postal money orders or bank cashier checks to the following address:
16-06 Hazen Street
East Elmhurt, NY 11370


Inmate Name, Inmate ID#
Rikers Island - West Facility
16-06 Hazen Street
East Elmhurt, NY 11370

Instructions on how inmate deposits can be made online or by telephone can be found by scrolling down this page.

In certain circumstances, cash may still be accepted by jail personnel during 9:00AM and 4:00PM, Monday thru Friday, or when you come to the facility for visitation. Call 718-546-4120 if you have any questions.

Complete information is listed on this page. Failure to follow instructions will result in your payment not being credited properly, or being returned to you.

How to Send Money to an Inmate in Rikers Island - West Facility in the NYC DOC

How To Use the Inmate Lookup System to Send Money to an Inmate in Rikers Island - West Facility

If you decide to not use Jpay, you can do following:

  • First, Look up the Inmate
  • Enter the inmate's NYSID or Book and Case Number.
  • Or, enter the inmate's first and last name and date of birth (or age). This takes you to a listing for the inmate.  If there are several inmates with the same name you'll go to a page where you can click on a name to pick the person you want.
  • On the page for the inmate, click the Send Money button.
  • This brings up an instruction page. Click on the logo for the money transfer agent you want to use. This takes you to the money transfer agent's website.
  • Follow the directions at the money transfer agent's website to complete your money transfer.
  • To find a walk-in office, you can call the provider's toll free phone number.
  • If you choose to use Western Union, call 800-325-6000. They offers transfers by phone, online and walk in. The City Code required by Western Union to transfer funds is NYCITYDOC and the State Code is NY. Both are required to make a deposit.
  • To transfer money to an inmate using a money transfer agent such as Western Union or Moneygram, you need to supply the inmate's first and last name and book and case number.

Depositing Money at the NYC DOC Cashier Office

Deposit Money at the NYDOC Cashier Office

At the NYDOC cashier office, some providers have set up kiosks where you can deposit money for an inmate.
One of the money transfer agent's kiosks currently accept cash only; another money transfer agent has kiosks that accept both cash and credit cards.

The NYDOC Cashier Office is located at:
Vernon C. Bain Center
1 Halleck Street
Bronx, NY 10474

Mon-Fri 8:00 am  -  8:00 pm
Sat-Sun 8:00 am  -  4:00 pm


How to Send Money to an Inmate by Mail in the NYC DOC

How to Send Money to an Inmate at the Rikers Island - West Facility by Mail

You can deposit money into an inmate’s account by mailing ONLY a bank check or money order.

Cash, personal checks, and certified checks are NOT accepted by mail.  

Make the bank check or money order payable to the inmate, and include the inmate's book and case number. You can look up their book and case number here.

To look up an inmate’s mailing address or book and case number, go to the Inmate Location and Information page.

How to Put Money on an Inmate Account in the Rikers Island - West Facility

There are usually four options for putting money on an inmate's books:
Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Rikers Island - West Facility and others often use a private company to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Call Rikers Island - West Facility at 718-546-4120 to confirm the address to send the money order to and how they want it made out.
Failure to do this properly will delay your inmate getting his account credited and may require you to have to resubmit a second money order.
Call 718-546-4120 to ask facility personnel who to make the money order out to, and where to send it.
Option 4 - Make an Inmate Deposit over the Phone
Most of the online companies that provide deposit services will accept deposits over the phone with a debit or credit card.
To do this you will need the inmate's offender # (inmate ID #) and full legal name.

Inmate Care Packages

Some jails have contract agreements with third party Commissary companies that ship predetermined Care Packages of candy and snacks.

These can be ordered by you online and are delivered directly to the inmate.

Click here to see if this facility participates in a care package program.

Maximum Amount an an NYC DOC Inmate Can Deposit

This facility does not limit the amount of money an inmate can have on his or her commissary account. Inmates have a weekly spending limit of $125. There is no limit on how much money can be sent at a time.   Call Rikers Island - West Facility at 718-546-4120 or click here to learn the Inmate Account deposit limits and other rules regarding depositing money on an inmate's books.

What can an Inmate Purchase through Commissary?

People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through this jail's commissary.

The Rikers Island - West Facility Commissary Instructions and Information can be found on this page. If you need more information contact the jail by calling 718-546-4120.

Who Can Put Money in an Inmate's Account?

Anybody can contribute to an inmate's books or commissary fund as long as there isn't a no-contact order in place.

This facility offers several methods for putting money on an inmate’s account, including by phone, online, in person or by mail. Because of the available methods, friends and family can send money from anywhere in the world.


Since inmates are not allowed to possess cash money while in custody in the Rikers Island - West Facility, the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.

Inmates at this facility use their commissary funds to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.

Inmates can also use money from their account to purchase phone time to make outside phone calls to friends and family members.

Medical Copays, Jail Fees and other Inmate Expenses

This facility does not charge inmates for medical visits, medications, jail fees, etc.

A quick call to the Rikers Island - West Facility at 718-546-4120 will let you know if the policy has changed.

Important Tips

Call the Rikers Island - West Facility at 718-546-4120 and ask how you can view a commissary list. This gives you an idea of what things cost the inmate and you can make an informed decision regarding how much to deposit.

Not surprisingly much of an inmate's commissary money is used to purchase item's to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $3-4.00 a day on commissary items, you are paying for him or her to gamble or buy drugs.

Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.

Click here to view the jail website for additional information.

How do you Visit an Inmate in NYC Rikers or other Correctional facilities?

To lean about inmate visitation in the NYC Correction Department, read the following:

TELEVISITING (Remote Visitation)

Televisiting will take place from 8:00am to 2:00pm on Saturday, and 8:00am to 2:00pm on Sunday. Televisiting follows the Department's existing in-person visit schedule, which organizes visit days based on the first letter of the person in custody's last name. Please refer to the Visit Schedule in order to determine which day of the week you may visit your loved one.

VISIT SCHEDULE (changes monthly)

In-person visits will take place Wednesday and Thursday afternoons from 2:00 p.m. to 8:00 p.m.- and Friday mornings from 8:00 a.m. to 2:00 p.m. Visitors need to arrive 1 hour prior to their scheduled visit time. Visits will follow the existing visitor schedule according to the last name of the individual in custody.

To learn more about the Rikers Island - West Facility inmate visitation procedures, polices and schedules, which change monthly, check out our Inmate Visitation Page.


Can Inmates Use Tablets in the Rikers Island - West Facility, and Rikers Island and NYC DOC Jails?

To find out if NYC DOC inmates have access to Tablets, check out our Tablet Rental Page.


How Inmates in Rikers Island - West Facility, Rikers Island and the entire NYC DOC Jail System Make Phone Calls

To find out how Rikers Island - West Facility makes phone calls, read this information:

  • Inmates in the Rikers Island - West Facility can make 21 minutes worth of domestic calls every three hours, with no call going longer than 15 minutes.
  • Inmates in Segregation get less time, and only once a day maximum.
  • There is a fee if an inmate wants to buy more phone calling time when incarcerated in the NYC DOC.

For all the information on how to buy time, using tablets to make calls, how much it costs and more, check out out Inmate Phone Page.


How to Deposit Money in the Account of an NYC DOC Inmate in Rikers Island - West Facility

To deposit money in the commissary account of an NYC DOC inmate, follow these instructions:

  • You can deposit money online using Jpay, Western Union or Moneygram. The money can also be used for bail.
  • You can mail a money order of cashier's check into Rikers Island - West Facility.
  • You can deposit cash into a kiosk that is located in the Vernon C. Bain Center in the Bronx.

For all the information, including links to all of the online deposit methods and addresses fo mailing money orders, check out our Send Money Page.


What is the Rikers Island - West Facility?... Where is it Located?... Who is in Jail There? ... How Many Inmates are There?

  • Rikers Island - West Facility is one of twelve jails in the New York City Department of Correction.
  • There are 940 beds in the facility.
  • There are over 18800 of Bookings every year.
  • It is located on the 19th Floor of the Bellevue Hospital in Manhattan.

For all the information about Rikers Island - West Facility, how to reach an inmate there, how to find out if the inmate is there, or where he went when he was released, check out our Family Info Page.


How to Mail, What Can you Mail and What Can't you Mail to an Inmate in Rikers Island - West Facility, or Rikers Island or NYC DOC Inmates

To understand the Mail Policies for Rikers Island - West Facility requires a lot of time and attention as NYC DOC Jails are some of the most permissive in America.

1. Rikers Island - West Facility allows unlimited mail.
2. They allow packages to be sent in to inmates.
3. They allow magazines, newspapers and books to be sent direct from friends and family.
4. They allow clothing, jewelry, art supplies and all kinds of stuff to be sent to inmates.

In short, to fully understand the Rikers Island - West Facility and see the full list of things you can mail to an inmate, check out our Inmate Mail Page.


How to Look Up an Inmate in Rikers Island - West Facility, Rikers Island or the NYC DOC Jail System.

To look up an inmate in Rikers Island - West Facility or any of the New York City Department of Correction follow these instructions:

1. Proceed to the NYC DOC Inmate Locator Page.
2. Type in the inmate's first name, last name or case and book number.
3. If you just type in the first name or last name, you will see a list of every inmate that uses that name.
4. Select your inmate from that list.

For full instructions on how to interpret the information on the Inmate Search Locator including criminal charges, bail, court dates and more, check out our Mugshots Page.


How to Order Commissary for Rikers Island - West Facility, Rikers Island or NYC Jails

Instructions for ordering commissary for Rikers Island - West Facility will soon be announced.
The New York City Department of Correction is rolling out a new commissary system in the Spring of 2022. Inmates will be able to order commissary directly and have it delivered from an outside vendor. Stay tuned for updates.

This jailhouse 'Uber Eats' system will be replacing the current commissary system.

Stay tuned by checking out our Commissary Page for Rikers Island - West Facility


How to Bail out an Inmate in Rikers Island - West Facility or any NYC or Rikers Island Jail

To Bail out an inmate in Rikers Island - West Facility or a New York City Jail follow these instructions:

1. You can post bail either online or in person.
2. To post bail online or in person you need the exact name your inmate used when arrested, and their book and case number. You can find this information here.
3. You can use one of multiple payment systems online.... Western Union, Moneygram or Jpay.
4. In person bail payments must be made in Brooklyn, Queens or the Bronx.
5. Personal checks or Money Orders exceeding $1,000 will NOT be accepted for bail.

For the complete information on how to bail out someone from Rikers Island - West Facility or any Rikers island or NYC Jail, check out our Inmate Bail Page.


Photos of this facility
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