Address:
218 North Main Street
Dobson, NC 27017
Phone:
336-401-8975
Surry County Detention Center uses iWebVisit for Inmate Video Visitation.
NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Surry County Detention Center here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time.
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances .
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Surry County Detention Center
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection.
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.
Inmates at the Surry County Detention Center, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the remote video services of the third party company outlined below.
Call 336-401-8975 for remote inmate visitation updates as schedules and policies can change without much advance notice.
Surry County Detention Center inmates are allowed to have no limit on the number of visits when using the remote video visitation service.
To visit an inmate in Surry County follow these steps:
Who do you contact if you are having any problems arranging the remote video visit of an inmate in Surry County?
Call iWebVisit support at 775-434-8748. They are available 7 Days a week (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
For full instructions on all the benefits of using IC Solutions to visit a Surry County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
How can you rent a tablet for an inmate in Surry County? Read the following:
Tablets can be used by inmates, for the following things:
Contact Paytel online, or call the Surry County Detention Center directly at 336-401-8975 to rent a tablet for your inmate.
To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Surry County Detention Center.
To send a secure email message to an inmate in Surry County Detention Center follow these steps:
How inteleMESSAGE Works
For all information on rates, and how to Text/Email an Inmate in Surry County Detention Center check out our Secure Messaging Guide for Surry County.
To receive phone calls from inmates in Surry County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Surry County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Surry County Detention Center follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Surry County Detention Center check out our Commissary Instructions Page for Surry County.
To deposit money online for an inmate in Surry County Detention Center follow these steps:
For all information, tips and procedures for sending money to an inmate in Surry County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Surry County.
