Custer County Jail Remote Inmate Video Visits

Custer County Jail

Address:
300 North 7th Ave.
Arapaho, OK 73620

Phone:

Custer County Jail uses Prodigy Solutions for Remote Video Visitation with Inmates

Custer County Remote Video Visitation is done using Prodigy Solutions. (detailed information below).

Remote Video Visitation

Video visitation services are facilitated by Prodigy Solutions. To conduct a video visit with an inmate, Visit the Prodigy website to set up an account.

Once your account has been approved and adequately funded, you can schedule and have video visits in accordance with the established rules and guidelines as outlined below.

If you are in need of any assistance you may contact support by calling 866-700-4545

Remote visit hours:

Every day between 6:00 am and 10:00 pm
Each visit can last up to 15 minutes at a cost of $0.50/minute

On-site visit hours:
Monday – Friday (except on holidays)
8:00 am – 11:00 am
12:00 pm – 4:00 pm

Onsite visits are free of cost but must be scheduled 24 hrs in advance and will only be for 15 minutes.

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Custer County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How an Inmate Makes a Phone Call to You or Others from Custer County Jail

To set up a phone account so that your inmate can call you from Custer County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Custer County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.


 

How Do Inmates in Custer County Jail Make Phone Calls?

To receive phone calls from inmates in Custer County, or to assist them in making phone calls to other people, follow these steps:

  • Custer County Jail uses the services of a company named Inmate Sales.
  • Register with them online or call them at 877-998-5678
  • Agents are available M-F from 8:00 AM - 12:00 midnight EST, Saturdays from 10:00 AM - 9:00 PM, and speak both English & Spanish.
  • Services for Custer County inmates and their families and friends include: Collect Calling, PIN Debit, Purchasing Calling Cards, Deposits, Messaging & Video Visitation.

iphone app
Google Play app

For all the information regarding phone calls with Custer County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send a Carepack Commissary Package Directly to an Inmate in Custer County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Custer County Jail follow these steps:

  • Go to JailATM, choose Oklahoma, then choose Custer County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate, and then you will be prompted to Register with them to open an account.
  • Select the products you want shipped to them at Custer County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much product you can send your inmate in Custer County at any one time.
  • If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Custer County Jail check out our Commissary Instructions Page for Custer County.


 

How to Schedule and Have a Visit with an Inmate at Custer County Jail

To schedule a visit and have an at-the-jail or remote video visit with an inmate in Custer County, follow these instructions:

  • Visitation for Custer County Jail inmates utilizes the Prodigy Inmate Visitation website for its visitation software.
  • You need to first be approved for a visit with a Custer County inmate by submitting your identification.
  • If you should have a question or need assistance, call Prodigy Customer Support at 866-700-4545 ext. 7.
  • Once approved, log in to either the online or Custer County Jail terminal to schedule a visit.
  • Use the username and password you set when creating your account.

For all the information you need regarding Custer County inmate visitation, whether at the facility or remotely from your home, check out our Visit Inmate Page.


 

How Do Inmates in Custer County Jail Make Phone Calls?

To receive phone calls from inmates in Custer County, or to assist them in making phone calls to other people, follow these steps:

Inmate phone services for inmates at the Custer County Jail are provided by Prodigy Solutions.

Send an Inmate a Deposit Online for them to purchase phone cards, or add money to their account so they can call whoever they want, or be able to call only you.

  • Funds may be added in person directly at the Custer County jail from 8:30 a.m. to 4:30 p.m., Monday to Friday.
  • Persons adding funds to an inmate’s account may use cash or credit cards using the kiosk in the office lobby, or by bringing a money order made out to the inmate’s name.
  • For more information, you can call the Custer County Jail from 8:30 a.m. to 4:30 p.m., Monday to Friday, or call Prodigy Directly at 866-700-4545 ext. 7.

For all the information regarding phone calls with Custer County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Deposit Money Online for an Inmate in Custer County

To deposit money online for an inmate in Custer County Jail follow these steps:

  • Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Custer County.
  • After registering and signing in, select 'Send Money Now'.
  • Choose Oklahoma, then choose Custer County Jail
  • Type in your inmate's last name or their Inmate ID.
  • Select your inmate.
  • Input an amount to deposit to your inmate in Custer County Jail, and then input your payment method. 
  • NOTE: There may be a limit on how much money you can send your inmate in Custer County at any one time.
  • If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Custer County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Custer County.


 

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