Franklin County Jail Inmate Phone & Email

Franklin County Jail

Address:
420 Wilton Circle
Winchester, TN 37398
Phone:
931-962-0123

Franklin County Jail Inmate Phone Announcement - January 4, 2023

Staff at the Franklin County Jail is making it easier to connect with inmates by using a third-party service for phone communication. Using this service, explained below, allows you to purchase phone time for your inmate to either call you or to call other people in their network. If you have any questions call the facility at 931-962-0123.

Franklin County Jail inmates are allowed to use the phones for personal use at any time, except during scheduled meals and during evening lockdown which begins after 10:00 PM.

Rules, guidelines and schedules on phone use are listed on this page. Failure to adhere to them will result in your inmate and you losing your phone privileges.

Inmate Money Deposits for Phone Calls

Franklin County Jail uses the services of correctpay.com (aka JailFunds) for you to deposit funds into your inmate’s account so that they can purchase phone calling time from this jail’s inmate phone calling service.

You can deposit money four different ways:

• Deposit online at correctpay.com.
• Deposit at the VendEngine kiosk in the jail lobby.
• Deposit over the phone 24/7 at 855-836-3364
• Deposit through their iOS or Android app.

Cost to Send Money
To deposit between $1.00 and $300.00 the fee ranges from $1.50-$2.95, plus an additional 5%. 
*Rates are subject to change.

Examples:  

• Deposit $100.00, your fee will be as high as $7.95.  Your inmate will receive $92.05.
• Deposit $300.00, your fee will be as high as $17.95.  Your inmate will receive $282.05.

correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions

Inmate Sales Inmate Phone Systems

Franklin County Jail uses Inmate Sales, also known as Combined Public Communications (CPC) for their inmate phone system.

With Inmate sales you can purchase up to three different types of phone service to be used between you and your inmate.
They are:

• Direct Pay Accounts - Your inmate can use funds to call one specific phone number designated by you. You control everything.
• PIN Debit Accounts - Your inmate can make calls to any phone number. They control everything but the funding.
• Prepaid Calling Cards - Your inmate can call any phone number using the card, but they must have the calling card ID number to make calls.

You can set up your account and purchase the plan you want online or by calling 877-998-5678 and speaking to an agent.
iphone app
Google Play app

How Does an Inmate make a call from Franklin County Jail?

Inmates at Franklin County Jail cannot receive phone calls from you, but they can make them as long as they have either a prepaid calling card number (which you need to purchase online or over the phone), or they have an account set up for them by you to either be able to call you direct to your phone or to be able to phone anyone they choose. Either Way, you have to fund these accounts.

With Inmate sales you can purchase up to three different types of phone service to be used between you and your inmate.
They are:

• Direct Pay Accounts - Your inmate can use funds to call one specific phone number designated by you. You control everything.
• PIN Debit Accounts - Your inmate can make calls to any phone number. They control everything but the funding.
• Prepaid Calling Cards - Your inmate can call any phone number using the card, but they must have the calling card ID number to make calls.

You can set up your account and purchase the plan you want online or by calling 877-998-5678 and speaking to an agent.

iphone app
Google Play app

Can I Communicate by Email with an Inmate?

Franklin County Jail uses the services of correctpay.com (aka JailFunds) for you to deposit funds into your inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.

You can deposit money four different ways:

• Deposit online at correctpay.com.
• Deposit at the VendEngine kiosk in the jail lobby.
• Deposit over the phone 24/7 at 855-836-3364
• Deposit through their iOS or Android app.

Go directly here to send a message

Uploading photos to Inmate’s email
Make sure the file size is less than 5MB.
Also make sure your file is a .jpg, .jpeg or .gif.

correctpay.com Help, Contact and FAQ
24/7 Customer Service - 855-836-3364
Frequently Asked Questions

Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Franklin County Jail at 931-962-0123 and ask their policies on getting phone calls from your inmate.

Many jails and prisons are increasingly restricting the amount of time that an inmate can use the phone by placing daily and monthly limits, so try to pace yourself and not use up all your time at the beginning of the month.

Jails limit an inmate's phone time to certain hours of the day, so it is important you keep a regular schedule that works for both you and your inmate.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

Go to the official jail website for additional information.