Franklin County Jail Remote Inmate Video Visits

Search for an Inmate in Franklin County

Franklin County Jail

Address:
420 Wilton Circle
Winchester, TN 37398

Phone:

931-962-0123

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Schedule a Video Visit with an Inmate at the Franklin County Jail - Remotely or at the Jail

The Franklin County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Franklin County Jail is able to accomplish this is with Inmate Sales remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and Inmate Canteen.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on Inmate Sales video visits and video messages, call the facility at 931-962-0123 or scroll down for a complete section of Frequently Asked Questions and Answers.

Remote Visitation with an Inmate - Instructions

Franklin County Jail uses the services of Inmate Sales, also known as Combined Public Communication (CPC) for visitation communication between inmates and their friends and family members.

In order to have a successful video visit, these are the steps to follow:

  1. Make sure you have a device a speaker, a camera and a connection to the internet.
  2. Register with Inmate Sales.
  3. Find Franklin County Jail
  4. Select 'New Purchase'
  5. Choose this facility and a product ('Remote' or 'Onsite' Visit)
  6. Enter your personal information and purchase minutes.
  7. Schedule a visit.

Call 877-998-5678 if you have any questions.
iphone app
Google Play app

Remote Video Visitation with an Inmate who is in the Franklin County Jail

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Franklin County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

How Do Inmates in Franklin County Jail Make Phone Calls?

To receive phone calls from inmates in Franklin County, or to assist them in making phone calls to other people, follow these steps:

  • Franklin County Jail uses the services of a company named Inmate Sales.
  • Register with them online or call them at 877-998-5678
  • Agents are available M-F from 8:00 AM - 12:00 midnight EST, Saturdays from 10:00 AM - 9:00 PM, and speak both English & Spanish.
  • Services for Franklin County inmates and their families and friends include: Collect Calling, PIN Debit, Purchasing Calling Cards, Deposits, Messaging & Video Visitation.

iphone app
Google Play app

For all the information regarding phone calls with Franklin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.


 

How Do You Visit an Inmate in Franklin County Jail?

Other than 'at the jail' visits between you and your inmate at Franklin County Jail, which is explained and outlined in detail on our Visit Inmate Page, Franklin County remote video inmate visitation can be done using the services of Inmate Sales utilizing the following instructions:

In order to have a successful video visit with an inmate in Franklin County, these are the steps to follow:

  • Make sure you have a device a speaker, a camera and a connection to the internet.
  • Register with Inmate Sales.
  • Find Franklin County Jail
  • Select 'New Purchase'
  • Choose Franklin County Jail and a product (either 'Remote' or 'Onsite' Visit)
  • Enter your personal information and purchase minutes.
  • Schedule a visit.
  • Call 877-998-5678 if you have any questions.

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Franklin County, can be found on our Visit Inmate Page.

Franklin County Jail Phone: 931-962-0123


 

How to Send Money to an Inmate in Franklin County

To send commissary money to an inmate in Franklin County Jail follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Franklin County Jail, and then the inmate you want to send money to.
  • Choose the amount of money you want to send, and input your payment method.
  • You can deposit money four ways:
  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Franklin County Jail lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Franklin County Jail.


 

How Do Inmates in Franklin County Jail Get Money to Make Phone Calls?
 

To send money to an inmate in order to make phone calls in Franklin County Jail, follow these steps:

1. Register with correctpay online, the money depositing service used by Franklin County Jail, or call Customer Service at 855-836-3364. They are open 24/7.

2. Once registered, select Tennessee, then Franklin County Jail, then the inmate you want to send money to.
3. Choose an amount, then a payment method (any major credit or debit card in your name), and then send.

NOTE: There is a cost to use this service... usually no more than 5%. The link below has all the information you need to know.

For all the information regarding phone calls with Franklin County inmates; what phone service they use, calling cards information, the rules, policies, fees, phone calling times, limits and more visit our Inmate Phone Page.


 

How to Send Commissary Money to an Inmate in Franklin County

To send commissary money to an inmate's account in Franklin County Jail follow these steps:

You can deposit money four different ways:

  • Deposit online at correctpay.com.
  • Deposit at the VendEngine kiosk in the Franklin County Jail lobby.
  • Deposit over the phone 24/7 at 855-836-3364
  • Deposit through their iOS or Android app.

24/7 Customer Service - 855-836-3364
Frequently Asked Questions

For all information, tips and available items for send money and for shipping Commissary packages to an inmate in Franklin County Jail check out our Commissary Instructions Page for Franklin County.


 

How to Send a Secure Email or Text Message to an Inmate in Franklin County

To send a secure email message and digital photos to an inmate in Franklin County Jail follow these steps:

  • Register with correctpay by creating an account.
  • Select Tennessee, then select Franklin County Jail, and then the inmate you want to send your message to.
  • Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
  • NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court... So be careful what you write.
  • Uploading photos to Inmate’s email
    Make sure the file size is less than 5MB.
    Also make sure your file is a .jpg, .jpeg or .gif.

For all information on how to Text/Email an Inmate in Franklin County Jail and send them photos, check out our Secure Messaging Guide for Franklin County. 
24/7 Customer Service - 855-836-3364


 

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