Shelby County Jail East, TN Video Visitation

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Shelby County Jail East

Address:
6201 Haley Road
East Memphis, TN 38103
Phone:
901-222-6600

Schedule a Video Visit with an Inmate at the Shelby County Jail East - Remotely or at the Jail

The Shelby County Jail East believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Shelby County Jail East is able to accomplish this is with gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and gettingout.

The benefits of video visitation are:

It keeps inmates happy.
Allows the inmates to stay in touch with friends, family and children.
It saves on staff time, thus money.
Allows the jail to partake in a revenue share.
Keeps viruses from spreading.
Keeps contraband from entering the facility.

For more information on gettingout video visits and video messages, call the facility at 901-222-6600 or scroll down for a complete section of Frequently Asked Questions and Answers.

Shelby County Jail East - Remote Video Visitation with your Inmate

Shelby County Jail East uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.

There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1. Register an account.
2. Select Shelby County Jail East
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.

**NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Shelby County Jail East.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Shelby County Jail East REMOTE (from your home) INMATE VISITATION SCHEDULE, REGISTRATION & GUIDELINES

For scheduling Issues call 901-222-4928
For technical support call 855-208-7349

First you must register with GTL / ViaPath to visit an inmate. And you have to be approved by the Shelby County Sheriff's office.
IOS users will need to ensure the default Apple device browser is set to Safari.
Android Users will need to update to the latest version of the applications GTL – Schedule Visits (1 of 2) and GTL – Internet Visits (2 of 2). Users will also need to change auto-update to enabled instead of disabled.
For Technical Support : call GTL / ViaPath at 855-208-7349.
All Visits must be scheduled at least one day in advance.
Visits are allowed between the hours of 8:00AM and 12:00noon, and between 3:00PM and 7:00PM.
Three visitors per inmate.
If you have any outstanding warrants, pending cases or have a 'no contact order' with your visitor, the visit is not happening.
No remote visiting from your bedroom, bathroom or a bar.
Arrive to your computer and sign in 15 minutes prior to your scheduled visit.
COST: 10 Minute Internet Visit is $2.50... and a 25 Minute Internet Visit cost is $6.25.

MAIN JAIL REMOTE VISITATION SCHEDULE

INMATES	DAY	TIMES
ALL	SUN	8:00AM-12:00PM 3:00PM-7:00PM
ALL	MON	8:00AM-12:00PM 3:00PM-7:00PM
ALL	TUE	8:00AM-12:00PM 3:00PM-7:00PM
ALL	WED	8:00AM-12:00PM 3:00PM-7:00PM
ALL	THU	8:00AM-12:00PM 3:00PM-7:00PM
ALL	FRI	8:00AM-12:00PM 3:00PM-7:00PM
ALL	SAT	8:00AM-12:00PM 3:00PM-7:00PM

Remote Video Visiting an Inmate in the Shelby County Jail East

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Shelby County Jail East money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Shelby County Jail East Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Shelby County Jail East there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Shelby County Jail East:
Inmate's Full Name & Booking #
Shelby Jail East
Location where housed (if known)
6201 Haley Rd.
Memphis, TN 38134

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

How to Communicate with an Shelby County Jail East Inmate by Mail and by Email

To mail or email an inmate in Shelby County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

All mail sent to an inmate at the Shelby County Jail East must include the sender's name and mailing address in the top left corner of the envelope or postcard.
All mail must include the facility's address, as well as the inmate's name and assigned number.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
The Shelby County Jail East has a zero-tolerance policy regarding mail violations.
All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1. Select Shelby County Jail East,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
You can also send your Shelby County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Shelby County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

How Inmates Can Use a Tablet to Access Services at Shelby County Jail East

To find out how to get access to a tablet for inmate read the following:

1. First, Register or Sign In to GettingOut/GTL

2. Purchase the services you want for your Shelby County Jail East inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

How to Send Money to an Inmate in Shelby County

To send commissary money to an inmate in Shelby County Jail East follow these steps:

Register with correctpay by creating an account.
Select Tennessee, then select Shelby County Jail East, and then the inmate you want to send money to.
Choose the amount of money you want to send, and input your payment method.
You can deposit money four ways:
Deposit online at correctpay.com.
Deposit at the VendEngine kiosk in the Shelby County Jail East lobby.
Deposit over the phone 24/7 at 855-836-3364
Deposit through their iOS or Android app.

For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Shelby County Jail East.

How Do You Communicate with an Inmate in the Shelby County Jail East by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
Pin Debit - This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
Voicemail - You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Shelby County Jail East, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Shelby County Jail East Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

How Do You Visit an Inmate in Shelby County Jail East?

To visit an inmate in Shelby County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Shelby County remote video inmate visitation can be done using the services of GettingOut.

There are three ways to remotely visit your inmate in Shelby County Jail East:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Shelby County follow these steps:
1. Start by confirming that Shelby County Jail East's Video Visitation is working correctly by looking up Shelby County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Shelby County Jail East, and then the inmate you wish to communicate with.

Other Shelby County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits

Customer Service
If you have any questions about the Shelby County Jail East Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Shelby County, can be found on our Visit Inmate Page.

Shelby County Jail East Phone: 901-222-6600