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Queens Detention Complex Inmate Phone Use


126-01 82nd Street
Kew Gardens,
New York
11415
New York County
Main Phone: 212-266-1500
Beds: 467
The information below provides complete instructions regarding Queens Detention Complex inmate phone use, how the jail phone system works, purchasing phone time online (where available), purchasing phone time over the phone online (where available), purchasing phone credits through commissary (where available) and setting up an account to reduce your cost of inmate phone calls from the New York County Jail in Kew Gardens, New York.

When available, the information below will explain how to communicate with your inmate using the jail's secure email message system.

Follow these instructions exactly to help ensure that your inmate has access to the jail phones and your communication costs are reduced as much as possible.

Can I Phone An Inmate At The Queens Detention Complex?

No. Neither this jail nor any other jail allows you to directly phone an inmate.



Can I Leave A Message For An Inmate At Queens Detention Complex?

Other than for a family emergency, the only way to communicate with an inmate is by them phoning you,  mail or during a visit.

If the inmate has a family emergency - such as a death in the family - you can call the jail chaplain and provide the information. The jail chaplain will relay the information to the inmate and in some cases arrange for the inmate to make a short call to family even  if commissary funds to pay for it are not available or the family is out of state.  The jail may require proof of the emergency before allowing the phone call.

To see if the Queens Detention Complex has this service, go here or call 212-266-1500.



How Does An Inmate Make A Phone Call From Queens Detention Complex?

Inmates at this jail pay for all phone calls with funds from their commissary accounts.  

Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.

 The jail’s phone system only allows local calls to be made. If the inmate wishes to call someone long-distance, permission from the jail’s social services must be obtained. The inmate will fill out request forms for each long-distance call.

To see Queens Detention Complex phone services, go to http://www.nyc.gov/html/doc/html/about/locate-facilities.shtml or call 212-266-1500.



Can An Inmate Use A Cell Phone While In Queens Detention Complex?

No. Inmates are not allowed cell phones in Queens Detention Complex, although getting access to a cell phone in jail has become more common.

It is a Class A misdemeanor punishable by up to a year in jail and a fine of up to $1,000 for any inmate to possess a cell phone in a jail or prison within New York state.

If you attempt to help an inmate get a cell phone into the jail or prison, you can also be charged with the crime. If convicted - in addition to any jail time or fines - you can be permanently banned from visiting inmates at any New York penal facility.



Can I Communicate By Email With An Inmate?

This facility does not offer email services at this time, however, the policy could change without notice.

A growing number of jails now offer email services to inmates and their families. This can save you time by letting you view your email from your smart phone, computer, or tablet, whenever you wish.

You don't have to deal with envelopes, stamps or the post office.

Inmates like it because the emails typically eliminate delayed mail runs so they can get your correspondence quickly and send responses immediately.

Jail staffs like it as it eliminates concerns about contraband entering the facility in envelopes and on paper. It also allows the jail to have an electronic record that can be called upon at any time.

Anything you or your inmate writes in an email service is put through a filtering program that looks for certain words related to criminal and/or gang activities.

There have been multiple cases in which emails between inmates and their friends or loved ones have been used as evidence in criminal court cases to convict them or to file new charges.

Call 212-266-1500 or click here to see if email services are now being offered at this jail and if so, how to sign up you and your inmate.


Important Tips About Jail Phone Calls

If you were unable to find the information you were looking for on this page, call Queens Detention Complex at 212-266-1500 and ask their policies on getting phone calls from your inmate.

Each time an inmate uses an accumulated 21 minutes of phone time, the PIN is blocked for the next five hours.

Inmates at this jail can only make local calls. Long distance calls require special permission from social services. The inmate will be required to fill out forms and await approval or denial.

The same process must be followed for each long-distance call the inmate wants to make, even if the call will be to the same number that was previously approved.

While in reception/intake before being assigned to a cell, inmates receive a free six-minute call each day to a local number.

If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.

Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.

All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!

Click here to view the jail website for additional information. 
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