Video Visitation - Monroe County Detention Facility, AL

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Monroe County Detention Facility

Address:
160 Wilcox Street
Monroeville, AL 36460
Phone:
251-575-2635

Remote Visitation with an Inmate - Instructions

Monroe County Detention Facility uses the services of Inmate Sales, also known as Combined Public Communication (CPC) for visitation communication between inmates and their friends and family members.

In order to have a successful video visit, these are the steps to follow:

Make sure you have a device a speaker, a camera and a connection to the internet.
Register with Inmate Sales.
Find Monroe County Detention Facility
Select 'New Purchase'
Choose this facility and a product ('Remote' or 'Onsite' Visit)
Enter your personal information and purchase minutes.
Schedule a visit.

Call 877-998-5678 if you have any questions.
iphone app
Google Play app

Monroe County Detention Facility Remote Visitation Announcement - January 4, 2023

Inmates at the Monroe County Detention Facility, now that the COVID pandemic is waning, once again allows inmates to get visits from friends and loved ones. Visits are either on-site (no contact) at the facility, and/or using the remote video services of the third party company outlined below.

Call 251-575-2635 for remote inmate visitation updates as schedules and policies can change without much advance notice.

Monroe County Detention Facility inmates are allowed to have no limit on the number of visits when using the remote video visitation service.

Visitation Options, Hours, Schedules & Rules

Visitation times and schedules for remote visitation with an inmate at Monroe County Detention Facility with GTL are available to you after logging in and selecting the inmate you wish to visit with.

* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:

Whether or not there are restrictions in place due to COVID or other factors such as security issues.
The day of the week.
Where the inmate is housed.
The inmate's sex.
Whether or not it is a Holiday.

* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Monroe County Detention Facility may allow you an extended visitation. Call 251-575-2635 to ask for special consideration.
* Call 251-575-2635 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.

How an Inmate Makes a Phone Call to You or Others from Monroe County Detention Facility

To set up a phone account so that your inmate can call you from Monroe County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Monroe County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

How to Arrange Video Visitation with Monroe County Detention Facility Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

Register yourself and all visitors.
Select Monroe County Detention Facility
Select your inmate.
Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Monroe County Detention Facility, check out our Visit Inmate Page.

How to Send a Secure Email Message to an Inmate in Monroe County

To send a secure email message to an inmate in Monroe County Detention Facility follow these steps:

Register with Inmate Sales, the company that handles inmate messaging in Monroe County, by creating an account.
Select Alabama, then select Monroe County Detention Facility, and then the inmate you want to send your message to.
Choose the amount of money you want to spend, and input your payment method. The funds can also be used by the inmate to send a message back to you.
If you want to pay by phone, call 877-998-5678.
NOTE: All messages between you and your inmate will be permanently recorded and seen by the staff and could be used against your inmate in court.

- Chirping is the product name for inmate texting.
- This product allows Monroe County inmates to send chirps (texts) to friends and family members.
- Inmates will be charged a monthly service fee of $4.00.
- Inbound and Outbound Chirps are $0.10 each.

Inmate Sales Apps
iphone app
Google Play app

For all information on how to Text/Email an Inmate in Monroe County Detention Facility check out our Secure Messaging Guide for Monroe County.

How Do Inmates in Monroe County Detention Facility Make Phone Calls?

To receive phone calls from inmates in Monroe County, or to assist them in making phone calls to other people, follow these steps:

Monroe County Detention Facility uses the services of a company named Inmate Sales.
Register with them online or call them at 877-998-5678.
Agents are available M-F from 8:00 AM - 12:00 midnight EST, Saturdays from 10:00 AM - 9:00 PM, and speak both English & Spanish.
Services for Monroe County inmates and their families and friends include: Collect Calling, PIN Debit, Purchasing Calling Cards, Deposits, Messaging & Video Visitation.

iphone app
Google Play app

For all the information regarding phone calls with Monroe County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Monroe County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Monroe County Detention Facility follow these steps:

Go to JailATM, choose Alabama, then choose Monroe County Detention Facility
Type in your inmate's last name or their Inmate ID.
Select your inmate, and then you will be prompted to Register with them to open an account.
Select the products you want shipped to them at Monroe County Detention Facility, and then input your payment method.
NOTE: There may be a limit on how much product you can send your inmate in Monroe County at any one time.
If you need to phone customer support, call 877-810-0914

For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Monroe County Detention Facility check out our Commissary Instructions Page for Monroe County.

How Do You Visit an Inmate in Monroe County Detention Facility?

Other than 'at the jail' visits between you and your inmate at Monroe County Detention Facility, which is explained and outlined in detail on our Visit Inmate Page, Monroe County remote video inmate visitation can be done using the services of Inmate Sales utilizing the following instructions:

In order to have a successful video visit with an inmate in Monroe County, these are the steps to follow:

Make sure you have a device a speaker, a camera and a connection to the internet.
Register with Inmate Sales.
Find Monroe County Detention Facility
Select 'New Purchase'
Choose Monroe County Detention Facility and a product (either 'Remote' or 'Onsite' Visit)
Enter your personal information and purchase minutes.
Schedule a visit.
Call 877-998-5678 if you have any questions.

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Monroe County, can be found on our Visit Inmate Page.

Monroe County Detention Facility Phone: 251-575-2635