Maple Street Correctional Center

The Maple Street Correctional Center roster is available online through the Official Jail Inmate Roster. Search it to find an inmate’s charges, bond amount, visiting eligibility, and mugshot, or call the jail at 650-599-3000. You can also find a criminal court in San Mateo County or anywhere else in California.

Maple Street Correctional Center Inmate Search

If you’re trying to find out about a warrant for your arrest in San Mateo County or anywhere in California, or you need information about a court case involving someone you know, the California Superior Court is a good place to begin.

Courts in San Mateo County and throughout California must honor most criminal defendants’ constitutional right to bail before trial, except in certain capital and violent felony cases. The California Supreme Court has held that a defendant’s ability to pay must be considered, and that jailing someone only because they can’t afford bail is unconstitutional unless no less restrictive alternative would protect public safety or ensure their appearance. Rule 4.101 adds that judges cannot consider a defendant’s request for a jury trial when setting bail.

The easiest way to learn an offender’s bail at the Maple Street Correctional Center is a phone call to 650-599-3000. If you know the charge, you can also check the bail schedule for San Mateo County yourself. The county takes cash, surety bonds, and property bonds.

Even though the Maple Street Correctional Center is licensed for 878 inmates, it is often forced to accommodate many more, especially on weekends. In most city and county jails in California, at least 35-40% of the population turns over each month, another 25-30% every 90 days, and another 15-20% every six months. About 8-9% stay incarcerated between six and twelve months. Offenders who stay longer than a year are usually facing serious charges like rape or murder, and because those cases take longer to prepare for trial, anyone arrested in this county on such charges remains in one of the San Mateo County facilities much longer.

Approximately 48,760 offenders are arrested and detained every year by San Mateo County law enforcement agencies.

How Do You Visit an Inmate in the Maple Street Correctional Center? What is the Schedule?

Maple Street Correctional Center ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

• All visitors must pre-register at www.smartjailmail.com one day in advance.
  
• All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
• All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
• All visitors can register for the visit by using the smartjailmail website.
  NOTE:
  There are limited number of visits that can be scheduled by calling 650-599-3000 instead.  Scheduling a visit:
  To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.
  
  The Day of the Visit
• Visits are 45 minutes.
• Only one person allowed per visit. You must at least 18.  Children not allowed.
• State or Federal government issued ID only.
• On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
• Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
• If a visitor is more than 15 minutes late the visit is automatically cancelled.
• Cancelled visits will not be rescheduled. All visiting times will end on schedule.
• Additional Rules ... Mostly common sense, but important nonetheless.

Maple Street Correctional Center offers Video Visitation for Inmates using the Services of GTL, aka ViaPath Techologies

In order to schedule and then visit an inmate using GTL you need to first register with GTL.

Next Steps:

• Register yourself and all visitors.
• Select Maple Street Correctional Center
• Select your inmate.
• Schedule your preferred time for the visit.

For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. 

All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or 
7AM – 4PM MST Saturday – Sunday

Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.

How to Arrange Video Visitation with Maple Street Correctional Center Inmates

Follow these instructions to schedule and then visit an inmate using GTL.

• Register yourself and all visitors.
• Select Maple Street Correctional Center
• Select your inmate.
• Schedule your preferred time for the visit.

For all the information you need to know regarding scheduling, cost, rules, tips and guidelines of inmate visits at the Maple Street Correctional Center, check out our Visit Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Maple Street Correctional Center?

Maple Street Correctional Center ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

• All visitors must pre-register at www.smartjailmail.com one day in advance.
  
• All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
• All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
• All visitors can register for the visit by using the smartjailmail website.
  NOTE:
  There are limited number of visits that can be scheduled by calling 650-599-3000 instead.  Scheduling a visit:
  To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.
  
  The Day of the Visit
• Visits are 45 minutes.
• Only one person allowed per visit. You must at least 18.  Children not allowed.
• State or Federal government issued ID only.
• On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
• Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
• If a visitor is more than 15 minutes late the visit is automatically cancelled.
• Cancelled visits will not be rescheduled. All visiting times will end on schedule.
• Additional Rules ... Mostly common sense, but important nonetheless.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How Do You Deposit Money for an Inmate in the Maple Street Correctional Center?

There are multiple ways to add money to an inmate's account at Maple Street Correctional Center, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Lobby kiosk - Ask the jail whether it has an Access Corrections kiosk for deposits.
4. By mail - Ask Access Corrections or the jail whether money orders can be mailed, and to what address.

Ask who the money order should be made out to, and include the inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Ask the Maple Street Correctional Center whether it accepts cash deposits in person, and where.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Maple Street Correctional Center follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select California, then select Maple Street Correctional Center, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Maple Street Correctional Center.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Maple Street Correctional Center?

How Do Inmates in Maple Street Correctional Center Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

• Maple Street Correctional Center uses the services of IC Solutions.
• 
• Register with them online or call them at 888-506-8407. 
• Agents are available 24 hours a day, and speak both English & Spanish.
• Families and friends of San Mateo County inmates can set up a prepaid calling account with IC Solutions, which can also explain any messaging or video call options it offers in San Mateo County.
• Call rates are set by the provider and can change; IC Solutions shows the current per-minute rate when you set up an account.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How do I Mail an Inmate in the Maple Street Correctional Center, and what can I send them?

Maple Street Correctional Center Inmate Mail Guidelines

Postcards
Check the Maple Street Correctional Center's mail rules before sending postcards or books. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Maple Street Correctional Center also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Smart Communication-San Mateo County Jail - CA
P.O. BOX 9126
Seminole, FL 33775-9126

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Maple Street Correctional Center
1300 Maple Street
Redwood City, CA 94063

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Check the Maple Street Correctional Center's mail rules before sending postcards or books.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Maple Street Correctional Center standards will be disposed of.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Maple Street Correctional Center
1300 Maple Street
Redwood City, CA 94063

Maple Street Correctional Center Inmate Mail Guidelines

Postcards
Check the Maple Street Correctional Center's mail rules before sending postcards or books.

Envelopes
The Maple Street Correctional Center also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Smart Communication-San Mateo County Jail - CA
P.O. BOX 9126
Seminole, FL 33775-9126

Legal Mail

Send all legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Maple Street Correctional Center
1300 Maple Street
Redwood City, CA 94063

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
Check the Maple Street Correctional Center's mail rules before sending postcards or books.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Maple Street Correctional Center standards will be disposed of.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Maple Street Correctional Center
1300 Maple Street
Redwood City, CA 94063

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

Can I purchase Commissary Online for an Inmate in the Maple Street Correctional Center, and what can I purchase?

Maple Street Correctional Center contracts with Access Securepak for families to send pre-determined packages of commissary items to your inmate.

Access Securepak's catalog groups items into categories such as:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Maple Street Correctional Center.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Maple Street Correctional Center staff. They will not honor reports of discrepancies from inmate's families or friends. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Maple Street Correctional Center follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select California, then select Maple Street Correctional Center, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Maple Street Correctional Center.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How Can I Communicate with an Inmate in the Maple Street Correctional Center using an Online Messaging Service?

How Do Inmates in Maple Street Correctional Center Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

• Maple Street Correctional Center uses the services of IC Solutions.
• 
• Register with them online or call them at 888-506-8407. 
• Agents are available 24 hours a day, and speak both English & Spanish.
• Families and friends of San Mateo County inmates can set up a prepaid calling account with IC Solutions, which can also explain any messaging or video call options it offers in San Mateo County.
• Call rates are set by the provider and can change; IC Solutions shows the current per-minute rate when you set up an account.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

Do Inmates in the Maple Street Correctional Center have Access to Tablets or Computers?

Maple Street Correctional Center either allows, or may soon be allowing inmates access to tablets to use for the services provided by GTL (aka Viapath Technologies)

Follow the instructions below to get a tablet for your inmate at Maple Street Correctional Center

The devices are similar to common handheld tablets, but are made exclusively by GTL and Viapath.
Tablets offer specialized content and services for inmates to use during their stay at Maple Street Correctional Center, such as:

• Music
• Books
• Games
• Education
• News
• Radio
• Television
• Read mail and messages
• Video visits

Free services are already available for use on the device at Maple Street Correctional Center.
Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
Maple Street Correctional Center Inmates will then be able to purchase subscription services and premium content to enjoy.

What It Costs

To estimate costs for tablets and other services such as phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page), but the following gives you a general idea.

Game Center:

30-Day Subscription: $4.99, with an additional $1.00 service infrastructure charge ($5.99)

Fourteen-Day Subscription: $2.99, with an additional $0.75 service infrastructure charge ($3.74)

Seven-Day Subscription: $1.99, with an additional $0.50 service infrastructure charge ($2.49)

Unlimited eBooks:

Thirty-Day Subscription: $1.99, with an additional $1.00 service infrastructure charge ($2.99)

Fourteen-Day Subscription: $0.99, with an additional $0.75 service infrastructure charge ($1.74)

Seven-Day Subscription: $0.49, with an additional $0.50 service infrastructure charge ($0.99)

Streaming Music:

Thirty-Day Subscription: $8.99, with an additional $16.00 service infrastructure charge ($24.99)

Fourteen-Day Subscription: $5.99, with an additional $9.00 service infrastructure charge ($14.99)

Seven-Day Subscription: $2.99, with an additional $5.00 service infrastructure charge ($7.99)

Newsfeed

Thirty-Day Subscription: $3.99, with an additional $6.00 service infrastructure charge ($9.99)

Fourteen-Day Subscription: $1.99, with an additional $5.00 service infrastructure charge ($6.99)

Seven-Day Subscription: $0.99, with an additional $3.00 service infrastructure charge ($3.99)

Same Day Subscription Services

Game Center: $0.99, with an additional $0.50 service infrastructure charge ($1.49)

Unlimited eBooks: $0.25, (Total = 0.25)

Newsfeed: $0.24, with an additional $0.75 service infrastructure charge ($0.99)

FM Radio: $0.24, with an additional $0.25 service infrastructure charge ($0.49)

All Subscription and message credit pricing is subject to state and local taxes. 

Replacement Components - should your inmate break it...

Tablet: $249.99 per each

Charger: $8.99 per each

Earbuds: $2.99 per each

How to use a Tablet to Access Services at Maple Street Correctional Center

To find out how to get access to a tablet for an inmate read the following:

1.  First, Register or Sign In to GTL / Viapath Services.

2.  In the top menu, click on 'Services', then on 'Inmate Devices & Content'.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Maple Street Correctional Center’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

What are the other Jails in the Neighboring Counties surrounding San Mateo County?